Smartsheet Customer Reviews 2025

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Smartsheet

Composite Score

8.9 /10

CX Score

9.1 /10

257 Reviews

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact 鈥� fast.

Company Details

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Awards & Recognition

Smartsheet won the following awards in the Project Management - Enterprise category

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6 Top Rated Capabilities

1 Top Rated Features

2024

3 Top Rated Capabilities

3 Top Rated Features

2023

2022 Data Quadrant Champion

2022

7 Top Rated Capabilities

7 Top Rated Features

2022

Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

2% Negative

5% Neutral

93% Positive

Pros

Transparent
Fair
Acts with Integrity
Helps Innovate

Feature Ratings

Average 84

Collaboration

Planning and Scheduling

Workflow Management

Document Management

Resource Management

Time & Expense Tracking

Dependency and Milestone Tracking

Reporting

Budget Management

Hierarchical Task Management

Mobile Access

Vendor Capability Ratings

Average 82

Ease of Implementation

Quality of Features

Ease of Customization

Ease of IT Administration

Breadth of Features

Usability and Intuitiveness

Ease of Data Integration

Business Value Created

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Also Featured in...

Project Portfolio Management - Enterprise

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Project Portfolio Management - Midmarket

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Task Management

Translation missing: en.product_page.ratings.score 9.0

View Smartsheet in this category (opens in a new tab)

Smartsheet Reviews

Lisa J.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2022

It helps you to work easily with your team members

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

It is a web-based platform that helps to get connected with your team and track your development. A lot of templates are available that are amazingly customizable. It is a very easy-to-use platform for your project. Not just easy, it also saves your time by being quick to use. You can speedily change rows and columns. It is highly integrated with MS office that making this website trouble-free. It has a unique idea to make your work differently. You cannot create a document through it for free but still can open or edit shared files, which is amazing.

What is your favorite aspect of this product?

It helps you to work easily with your team members. You can assign tasks, track the progress of your project, also can share documents through this platform.

What do you dislike most about this product?

It may run slow if the spread sheet is very large. It has very limited features and if you want advanced features then you need some efforts to learn the procedure.

What recommendations would you give to someone considering this product?

Although it is recommended for its features, it is expensive for some users. Some of the features that are absolutely not free are available on other websites for free. But if you want an all-in-one solution then you should probably go for it.

Pros

Effective Service
Acts with Integrity
Helps Innovate
Reliable

Krishna Chaitanya K.

Role: Sales Marketing
Industry: Healthcare
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Apr 2022

Very Intuitive

Likeliness to Recommend

8 /10

What differentiates Smartsheet from other similar products?

Check it out, you will be impressed

What is your favorite aspect of this product?

Collaboration and Integration

What do you dislike most about this product?

Nothing much really

What recommendations would you give to someone considering this product?

Try this product, you will be impressed

Pros

Saves Time
Fair
Helps Innovate
Continually Improving Product

RAJAT J.

Role: Information Technology
Industry: Energy
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2022

Easy to use and scalable solution

Likeliness to Recommend

8 /10

What differentiates Smartsheet from other similar products?

cloud capability

What is your favorite aspect of this product?

audit log and user changes

What do you dislike most about this product?

bit costly

What recommendations would you give to someone considering this product?

consider open source solutions

Pros

Enables Productivity
Security Protects
Performance Enhancing
Trustworthy

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Smartsheet

What is Smartsheet?

Company Details

Need Assistance?

Awards & Recognition

2022 Data Quadrant Champion

Smartsheet Ratings

90 Likeliness to Recommend

1 Since last award

97 Plan to Renew

1 Since last award

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Smartsheet?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Resource Management Includes resource allocation, expense tracking, and resource planning.

Time & Expense Tracking Ability to track time for planning and estimating

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Budget Management Includes financial planning, cost management, and payroll budgeting.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Project Portfolio Management - Enterprise

Project Portfolio Management - Midmarket

Task Management

Smartsheet Reviews

Lisa J.

It helps you to work easily with your team members

Likeliness to Recommend

Pros

Krishna Chaitanya K.

Very Intuitive

Likeliness to Recommend

Pros

RAJAT J.

Easy to use and scalable solution

Likeliness to Recommend

Pros

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Feature Ratings

Collaboration

Planning and Scheduling

Workflow Management

Document Management

Resource Management

Time & Expense Tracking

Dependency and Milestone Tracking

Reporting

Budget Management

Hierarchical Task Management

Mobile Access

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Ease of Customization

Ease of IT Administration

Breadth of Features

Usability and Intuitiveness

Ease of Data Integration

Business Value Created

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support