Smartsheet Customer Reviews 2025

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Smartsheet

Composite Score

8.9 /10

CX Score

9.1 /10

257 Reviews

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact 鈥� fast.

Company Details

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Awards & Recognition

Smartsheet won the following awards in the Project Management - Enterprise category

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6 Top Rated Capabilities

1 Top Rated Features

2024

3 Top Rated Capabilities

3 Top Rated Features

2023

2022 Data Quadrant Champion

2022

7 Top Rated Capabilities

7 Top Rated Features

2022

Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

2% Negative

5% Neutral

93% Positive

Pros

Transparent
Fair
Acts with Integrity
Helps Innovate

Feature Ratings

Average 84

Collaboration

Planning and Scheduling

Workflow Management

Document Management

Resource Management

Time & Expense Tracking

Dependency and Milestone Tracking

Reporting

Budget Management

Hierarchical Task Management

Mobile Access

Vendor Capability Ratings

Average 82

Ease of Implementation

Quality of Features

Ease of Customization

Ease of IT Administration

Breadth of Features

Usability and Intuitiveness

Ease of Data Integration

Business Value Created

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Also Featured in...

Project Portfolio Management - Enterprise

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Project Portfolio Management - Midmarket

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View Smartsheet in this category (opens in a new tab)

Task Management

Translation missing: en.product_page.ratings.score 9.0

View Smartsheet in this category (opens in a new tab)

Smartsheet Reviews

Bill R.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2022

Best tool for project management.

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

It is easy to use. Good customer support. Integrates with other platforms.

What is your favorite aspect of this product?

We are able to create detailed project schedules. It has a Gantt view. File sharing. Timeline tracking. Project reporting. Task management. Document and resource management.

What do you dislike most about this product?

There is nothing i have found to dislike.

What recommendations would you give to someone considering this product?

I highly recommend Smartsheets to help to plan, track, and manage projects in real-time

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Ivana S.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2022

Intuitive interface, similar to MS Excel.

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

It has a simple and easy to use interface, similar to Microsoft Excel. It can be connected with multiple external programs including Power BI. I use it frequently for project management, especially because of its Gantt templates.

What is your favorite aspect of this product?

I like it for its ease and simplicity of use. Creating detailed project schedules, Gantt charts and sending messages to others makes it a much more practical and flexible software. Exports to Excel are simple and attractive.

What do you dislike most about this product?

I can't connect it with Microsoft Outlook.

What recommendations would you give to someone considering this product?

It is excellent for agile project development. It's easy to use, basically similar to Microsoft Excel, and provides the ability to upload Excel files to Smartsheet.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Mohamed E.

Role: Consultant
Industry: Food and Beverage
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2022

The Best Ticketing and Data Management tool

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

Smartsheet provide uniqui Ticketing system and project management tool , it allows automated assigning tasks and tickets easily to the team members beside the Dashboard which let the Managers know where the projects are and different type of views from Dynamic view and Grid view which allow the customization for which columns are allowed to be shown and which columns could be hidden , Smartsheet Solution center provide various templates are ready to use

What is your favorite aspect of this product?

The best in this product is the Automation process and the various type of templates and the Dash board , The automation process facilitate a lot of manual works and the Dashboard gives all the required data for the management to see where the projects process are

What do you dislike most about this product?

i didn't found something can dislike in Smartsheet , but what i noticed that the sheet capacity Cannot have more than 7000 rows and after this number the sheet is hanging , so if the sheet capacity increased this will be better

What recommendations would you give to someone considering this product?

This product allow integration to external cloud and can easily attach all the documents to the sheet which gives extra benefit to their system and easily review the tickets content

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

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Smartsheet

What is Smartsheet?

Company Details

Need Assistance?

Awards & Recognition

2022 Data Quadrant Champion

Smartsheet Ratings

90 Likeliness to Recommend

1 Since last award

97 Plan to Renew

1 Since last award

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Smartsheet?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Resource Management Includes resource allocation, expense tracking, and resource planning.

Time & Expense Tracking Ability to track time for planning and estimating

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Budget Management Includes financial planning, cost management, and payroll budgeting.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Project Portfolio Management - Enterprise

Project Portfolio Management - Midmarket

Task Management

Smartsheet Reviews

Bill R.

Best tool for project management.

Likeliness to Recommend

Pros

Ivana S.

Intuitive interface, similar to MS Excel.

Likeliness to Recommend

Pros

Mohamed E.

The Best Ticketing and Data Management tool

Likeliness to Recommend

Pros

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Feature Ratings

Collaboration

Planning and Scheduling

Workflow Management

Document Management

Resource Management

Time & Expense Tracking

Dependency and Milestone Tracking

Reporting

Budget Management

Hierarchical Task Management

Mobile Access

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Ease of Customization

Ease of IT Administration

Breadth of Features

Usability and Intuitiveness

Ease of Data Integration

Business Value Created

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support