
What is Smartsheet?
Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact 鈥 fast.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
1
Since last award
97 Plan to Renew
1
Since last award
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Smartsheet?
Pros
- Transparent
- Fair
- Acts with Integrity
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Planning and Scheduling
Workflow Management
Document Management
Resource Management
Time & Expense Tracking
Dependency and Milestone Tracking
Reporting
Budget Management
Hierarchical Task Management
Mobile Access
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Ease of Customization
Ease of IT Administration
Breadth of Features
Usability and Intuitiveness
Ease of Data Integration
Business Value Created
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Also Featured in...
Project Portfolio Management - Enterprise
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Project Portfolio Management - Midmarket
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Task Management
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Smartsheet Reviews

Alex R.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Jun 2022
"Smartsheet for smart projects!"
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
I can say that the Smartsheet is pretty simple and straightforward. You can get the job done here and that鈥檚 it. Unlike many alike platforms in terms of its interface, it is quite simple, easy to understand, and workable. It is more like an Excel spreadsheet, get the job done and just get done with it. I personally like this platform. There is no time wasted in learning the platform, the process is simple, you get the job done and that is it.
What is your favorite aspect of this product?
These smarter sheets will help with the whole process of management of your tasks. You can create a workflow, assign tasks, keep an eye on the workflow, see the results and finish it finally. This one is odd in the world of a project management platform; however, it is known to be super easy and get more turnovers.
What do you dislike most about this product?
The documents upload on one ticket is limited and this limitation is just not acceptable. When the limit鈥檚 reached the whole process will become manual and you will need to do the labor. If you have more members on the team, the work will be immensely huge. The mobile application is the missing piece for this perfect project management platform. Mobile apps help people with being always on the go and ready to work. They can have access to work almost all of the time and there will be no need to keep a laptop with you when you are outside your office. I will be a huge help truly.
What recommendations would you give to someone considering this product?
There is nothing fancy and extra here. The pricing is also quite reasonable and the features are up to the mark. So, if you are looking for something like this, I will suggest you go for it.
Pros
- Reliable
- Trustworthy
- Caring
- Saves Time

Milan S.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Jun 2022
A great software for planning and tracking needs.
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
The ease of use when making a brand new template or modifying an existing one makes Smartsheet endlessly customizable. The support is additionally Grade-A with specialists offering to guide you through any issues via phone or email. I relied on them heavily after I was learning my way around the software system and that was what ultimately sold me.
What is your favorite aspect of this product?
Smartsheet鈥 UI fundamentally seems like each alternative spreadsheet tool (Excel, etc) however they鈥檝e done a clever job of taking some options that are solely possible during a cloud-based system and exposing them in any easy-to-use way: multi-user collaboration, notifications, file uploads attached to row. They additionally enable calculated fields in a much easier way than Google et al. Smartsheet have remodeled the way I manage everything, I mean everything from simple task lists to complicated projects. This platform is the one thing I can鈥檛 go without.
What do you dislike most about this product?
Smartsheet is a lot of restricted than google sheets or maybe Excel: there's no scripting language that would enable you to basically use it as a database tool or Bi suite the way you鈥檒l be able to with Google Sheets. However that's not what it鈥檚 meant to be, and honestly even 鈥減ower users鈥 will realize it is extensible in most ways.
What recommendations would you give to someone considering this product?
I think Smartsheet could be a terrific tool in general; it takes a short time to get things organized and flowing at first, however, it鈥檚 worth it because it fully increased our productivity. Take advantage of the free coaching out there at their Center of Excellence. It teaches you the fundamentals of exploitation Smartsheet and learning quicker.
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Unique Features
Emily K.
- Role: Sales Marketing
- Industry: Retail
- Involvement: End User of Application
Submitted May 2022
It's a powerful tool for teamwork
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
It has good customer support and it is a program that is easy to use although it needs a bit of practice. These are the main differences.
What is your favorite aspect of this product?
The user-friendly design, configurable data sections, and pre-scheduled notifications allow for less stress. Our ability to consistently provide high-quality results to our clients over the last two years has been greatly impacted by Smartsheet's data management. Using Smartsheet, you can automate processes, keep tabs on metrics, share work with others, and keep track of resources all in one place. This licensing structure appeals to me since Smartsheet does not need a license from the contributor to be utilized. Admins are the only ones who can do this. This program has revolutionized the way you manage your tasks.
What do you dislike most about this product?
As far as I'm aware, there haven't been any serious issues with this product. As a whole, I'm pleased with my decision. Anything that wasn't immediately clear was made clear with the use of assistive tools and pointers. If you've already begun a form, I just ask that you reopen it. The form may be incomplete when it comes time to submit it. A workaround is to create a report and modify the row there, however it would be ideal if the form could be restarted from the beginning.
What recommendations would you give to someone considering this product?
I highly encourage everyone who is thinking about using Smartsheet to give it a try soon. You'll be able to immediately understand the advantages of employing the resources it provides. It's a game-changer that speaks for itself, in my view. An excellent solution for a wide range of business requirements that can be tailored to suit your company's specific demands may be found here. Smartsheet is a project management tool that simplifies the management of projects, stakeholders, and tasks.
Pros
- Helps Innovate
- Unique Features
- Efficient Service
- Effective Service