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What differentiates Smartsheet from other similar products?

Our consulting company uses Smartsheet for continuous monitoring of the projects we work on, through this our employees manage all the information and ideas of the projects, creating work tables remotely and making the most of all the options that the platform allows. Its spreadsheet interface greatly facilitates the work in the company and allows to manage data in an orderly manner.

What is your favorite aspect of this product?

The Gantt chart view greatly facilitates the way we manage projects and shape our ideas so that we can meet the needs of our customers in the agreed time frame. Team collaboration tools are designated under permissions so that not everyone can see the progress and only authorized people can see it. Data security is perfectly safeguarded in Smartsheet.

What do you dislike most about this product?

Customer support leaves much to be desired, very late response times and minimal efficiency in resolving problems, even simple ones. Visibility and user experience can be affected by different factors in the overall usability. It could have folders of attached files and not long lists that a priori can make us lose a lot of time when looking for anything we need instantly in them.

What recommendations would you give to someone considering this product?

It is recommended to use Smartsheet in its paid version as it works much better with much more advanced tools to carry out the projects in question. The cost is perhaps a bit high, but it depends on each organization and the use they will give to the tool. Customer service has a lot of room for improvement in both usage options. If your team is familiar with the Excel format, this can be an excellent option.

What differentiates Smartsheet from other similar products?

When I only have a few pieces of information to juggle, I turn to Smartsheet. General use in recording information about projects or keeping tabs on ongoing processes. If you need to prompt other teams to provide data on a monthly, weekly, or fortnightly basis, this tool is invaluable.

What is your favorite aspect of this product?

Smartsheet has allowed us to unify and standardize our approach to project management. In the past, projects were more compartmentalized, and reporting on the various Excel logs was a tedious process. We've seen productivity gains as a result of automating some of our previously manual reporting in Smartsheet.

What do you dislike most about this product?

Dashboard graphs are limited in their customization options, therefore users must often improvise in order to achieve their goals. I think it would be great if there was a more flexible selection of charts and graphs to choose from. In particular, it would be helpful to restrict the axis's maximum value to 100% if the chart is a percentage.

What recommendations would you give to someone considering this product?

Currently, we're updating a small dataset on a regular basis using it. Automatic approval of submissions and reminders to review and maybe revise content at predetermined intervals are both aided by the form tool.

What differentiates Smartsheet from other similar products?

Asides primarily being a project management program , Smartsheet is also a dynamic work collaboration software. We are collaborating successfully through note taking, file sharing, task assignments, project tracking and the list goes on. As a team ,we are allowed to fully customize our collaboration workflow on this program by removing collaboration features that we dislike from our workflow and adding the ones we need. It's just good, old drag and drop.

What is your favorite aspect of this product?

Smartsheet gives the user the ability to customize robust automation processes within the Smartsheet program. My team has fully utilized this and we have taken advantage of Smartsheets comprehensive set of integrations, connectors, conditional triggers to create advanced workflows that automates specific aspects of our project management activity.

What do you dislike most about this product?

For some reason best known to the Smartsheet team , there is no autosave functionality on this program. Because this is a feature that everyone has come to expect from all cloud programs, it takes a lot of time for a user to come to grasp with this shortcoming.

What recommendations would you give to someone considering this product?

Smartsheet is built using the spreadsheet model. Therefore it may not be the best project management program for teams who 're not big fans of spreadsheeting.