
What is Smartsheet?
Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact 鈥 fast.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
1
Since last award
97 Plan to Renew
1
Since last award
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Smartsheet?
Pros
- Transparent
- Fair
- Acts with Integrity
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Planning and Scheduling
Workflow Management
Document Management
Resource Management
Time & Expense Tracking
Dependency and Milestone Tracking
Reporting
Budget Management
Hierarchical Task Management
Mobile Access
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Ease of Customization
Ease of IT Administration
Breadth of Features
Usability and Intuitiveness
Ease of Data Integration
Business Value Created
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
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Task Management
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Smartsheet Reviews

Kathryn L.
- Role: Information Technology
- Industry: Transportation
- Involvement: End User of Application
Submitted Dec 2022
Project planning and execution has gotten better.
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Smartsheet boasts of the most robust automation tools of any software that I have used. This tools comes with an incredible set of connectors , workflows , and integration options. The availability of the aforementioned , coupled with its drag and drop automation builder, makes the process of setting up automations on Smartsheet to be pretty straightforward .
What is your favorite aspect of this product?
Smartsheet provides options for us to bring new functionalities into its software environment , through add-ons. We've taken advantage of this to add digital asset management and portfolio management capabilities into Smartsheet. Thereby giving rise to improved time tracking and advanced analytical reporting.
What do you dislike most about this product?
Activity logs on Smartsheet is limited , making it time consuming to track important project activity updates. I should highlight the absence of a kanban board feature too , which is as a result of Smartsheet being completely spreadsheet based.
What recommendations would you give to someone considering this product?
The best spreadsheet software for managing projects.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Security Protects

Christian H.
- Role: Human Resources
- Industry: Utilities
- Involvement: End User of Application
Submitted Dec 2022
The best project management software.
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Resource management is crucial to a project, and automated updates on job progress. The online community of job aids, training materials, etc., offered by SmartSheet is of high quality and substantial. SmartSheet is much better than desktop-based solutions, and you'll adore using it. My staff and I must be able to collaborate and share spreadsheets.
What is your favorite aspect of this product?
Additionally, automation tools, such as the capability to alert someone when a row or field changes, are crucial to how we conduct business to ensure that everyone is always in the know. Our company functions well because we can quickly see what others are doing and manage them together. We can also easily set reminders and send update requests. Getting notified of a change to a sheet or learning that something has been assigned to you via the notification system is fantastic.
What do you dislike most about this product?
No possibility of renaming files. Limited functionality of a sheet summary report. Limited batch update tools to correct and align the current project sheet. The absence of permission settings without additional feature packages that have been acquired. When you save a project as "new" or as a template, some features aren't transferred over from sheet to sheet, and changing the alert rules can take some time.
What recommendations would you give to someone considering this product?
We can do a lot to integrate diverse divisions and improve productivity throughout the entire company. Each Smartsheet is accessible from any computer by logging onto the website or even through their mobile app, as Smartsheet is a cloud-based application. The reports and widget features make dashboard reporting simpler and more effective.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing

Harry E.
- Role: Public Sector
- Industry: Consulting
- Involvement: End User of Application
Submitted Dec 2022
The tool with versatility and power
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
It was easy to set up and start with what started as a project management tool. This has encouraged collaboration, provided a single source of truth for multiple procedures, and made robust reporting simple. Smartsheet provides real-time project planning and management flexibility. It offers a wealth of tools for efficient project management.
What is your favorite aspect of this product?
The ability to add dependents, working and non-working days, and duration are appreciated. The start and finish dates then automatically fill in. I enjoy the ability to pin sheets or go to the most recently accessed to find the one I'm searching for easily, and I love that all of the Smartsheets to which I have access may be sorted into folders for simple retrieval. Additionally, they frequently add new features, which is a great thing.
What do you dislike most about this product?
Links between rows and cells are limited. I frequently run into cell link constraints. The difficulty we have so far had in getting our organization to grow its use is the problem. The software cannot be used without an internet connection. This is a drawback because you won't be able to access your info if your internet connection is lost.
What recommendations would you give to someone considering this product?
My favorite Smartsheet feature has to be the ability to use a combination of late milestone reports, task assignments, and thorough reporting to monitor my team's progress. Combining cross-sheet cell linking, index/matching when necessary, and conditional formatting when necessary is a stroke of genius for reporting. Simply the best equipment for the job. I adore how easily obtainable and adaptable the stuff is.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity