
What is Smartsheet?
Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact 鈥 fast.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
1
Since last award
97 Plan to Renew
1
Since last award
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Smartsheet?
Pros
- Transparent
- Fair
- Acts with Integrity
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Planning and Scheduling
Workflow Management
Document Management
Resource Management
Time & Expense Tracking
Dependency and Milestone Tracking
Reporting
Budget Management
Hierarchical Task Management
Mobile Access
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Ease of Customization
Ease of IT Administration
Breadth of Features
Usability and Intuitiveness
Ease of Data Integration
Business Value Created
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Also Featured in...
Project Portfolio Management - Enterprise
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Project Portfolio Management - Midmarket
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Task Management
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Smartsheet Reviews

Henry Jose A.
- Role: Sales Marketing
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Jan 2023
Smartsheet is a table manager in lines
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
We are excited that the Smartsheet platform has so many tools that act as a direct extension of team collaboration, allowing us to focus entirely on creating reviews and interactive sessions to address each other's work and ultimately create a network. Each participant can give each other advice on it. The other does the highest quality work. When it comes to customer service, Smartsheet allows us to interact during business hours and stay completely online, allowing us to communicate easily with just a stable Internet connection. Overall, it has good technical support and the staff is very knowledgeable about Smartsheet's features.
What is your favorite aspect of this product?
Can be used to cover project operations and therefore, to some extent, project marketing, which is usually handled by marketing agencies. It offers a very large collection of templates for different types of dashboards. Smartsheet allows us to create our own personal level portfolio so that each employee of the project team can present their ideas and resume in an organized manner.
What do you dislike most about this product?
Inability to design and model workflows within the platform sometimes limits our view of the work. Lacks some features seemingly necessary for business process management, such as straight-through process mapping systems.
What recommendations would you give to someone considering this product?
Because it can be used by teams of all sizes, people find Smartsheet suitable for almost any environment that requires teamwork. It is not suitable for certain types of monitoring, for example, in the financial domain or business process scheduling. It is well suited for agile project development. It allows you to create and program your own portal so that our customers can directly access the project. Agile methods and Gantt charts can be used without problems when the classic scorecard approach is fully used.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing

Laureano G.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Jan 2023
Smartsheet is BI/PM master in solution
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
We use Smartsheet directly for day-to-day administration in our sales operations. Our internal and external marketing partners use Smartsheet as a form entry tool to be able to collect all the necessary information from each customer. It gives us the option to create informative dashboards and above all to show us all the options in terms of closed deals, billing KPIs, business opportunities and products proposed by our potential customers.
What is your favorite aspect of this product?
Smartsheet has allowed us to create powerful and customized dashboards, as well as integrations and data collection through one or several databases integrated to CRM such as Jira or Salesforce through the SaaS product. We have been able to implement comments, reminders, attachments and optimizations all under one interface, as well as being able to create custom forms allowing us to filter content as required.
What do you dislike most about this product?
It does not allow to filter files uploaded in folders, it only allows to do it through attachments between rows and that is somewhat tedious. We need more customization in terms of graphic components that Smartsheet shows us, as well as visual marketing boards and cards. More filters that fluidly and dynamically change all available data are needed.
What recommendations would you give to someone considering this product?
Smartsheet is an ideal software for seeking improvement and order within companies that do not have it through the use of workflows, input through forms and data through dashboards. Smartsheet integrations are done effectively and have no delays with any client.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity

Ahmed Naveed Zafar ,.
- Role: Industry Specific Role
- Industry: Construction
- Involvement: Initial Implementation
Submitted Dec 2022
Addictive, but prices are high to manage.
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Accessibility, ease of use & compatibility
What is your favorite aspect of this product?
Accessibility
What do you dislike most about this product?
Requires high internet speed for clouding
What recommendations would you give to someone considering this product?
Due to accessibility, it helps you at emergency times
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Trustworthy