Smartsheet Customer Reviews 2025

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Smartsheet

Composite Score

8.9 /10

CX Score

9.1 /10

257 Reviews

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact 鈥� fast.

Company Details

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Awards & Recognition

Smartsheet won the following awards in the Project Management - Enterprise category

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6 Top Rated Capabilities

1 Top Rated Features

2024

3 Top Rated Capabilities

3 Top Rated Features

2023

2022 Data Quadrant Champion

2022

7 Top Rated Capabilities

7 Top Rated Features

2022

Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

2% Negative

5% Neutral

93% Positive

Pros

Transparent
Fair
Acts with Integrity
Helps Innovate

Feature Ratings

Average 84

Collaboration

Planning and Scheduling

Workflow Management

Document Management

Resource Management

Time & Expense Tracking

Dependency and Milestone Tracking

Reporting

Budget Management

Hierarchical Task Management

Mobile Access

Vendor Capability Ratings

Average 82

Ease of Implementation

Quality of Features

Ease of Customization

Ease of IT Administration

Breadth of Features

Usability and Intuitiveness

Ease of Data Integration

Business Value Created

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Also Featured in...

Project Portfolio Management - Enterprise

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Project Portfolio Management - Midmarket

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Task Management

Translation missing: en.product_page.ratings.score 9.0

View Smartsheet in this category (opens in a new tab)

Smartsheet Reviews

Devibala S.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2023

Great application to manage projects !

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

Comparing to the other rival application for Smartsheet , It find this product very cost effective.

What is your favorite aspect of this product?

The gantt view that can be built using smart sheet is very efficient and easy to track the timeline of the project work .

What do you dislike most about this product?

The activity log of the application is difficult to be get from the API . The API seem to be difficult to understand and get data out of it .

What recommendations would you give to someone considering this product?

Best collaborative tool required for any project to plan and execute to success.

Pros

Helps Innovate
Unique Features
Acts with Integrity
Client's Interest First

Cons

Less Performance Enhancing

Malcom Y.

Role: Information Technology
Industry: Food and Beverage
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2023

Great PM software

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

Smartsheet has a great user interface. IT is easy to track projects progress

What is your favorite aspect of this product?

Great User Interface

What do you dislike most about this product?

Nothing so far

What recommendations would you give to someone considering this product?

Great product to use

Pros

Unique Features
Client's Interest First
Friendly Negotiation
Helps Innovate

Sam C.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2023

Smartsheet helps in project management

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

This software was recommended to us by a partner company, and after testing it, we saw that it contained a wealth of features that helped to foster departmental autonomy and self-management, thereby resolving several pressing issues and making for a more pleasant and secure workplace overall.

What is your favorite aspect of this product?

Smartsheet has many tools for managing projects and analyzing data. Our organization's productivity has increased due to this platform's ease of use, allowing us to devote more time and resources to other initiatives. With Smartsheet, team members can collaborate in real-time by providing feedback, assigning tasks, and establishing due dates. Compared to other platforms we tried, which took too long to resolve issues while waiting for support, it has excellent support because they answered all our requests for inconveniences we encountered while adapting to it.

What do you dislike most about this product?

To sum up my experience with the Smartsheet platform, it has a reasonably steep learning curve, which is to be expected given the wide range of project management tools it offers. These tools ultimately streamline and accelerate an organization's internal processes, but only after extensive training has been completed.

What recommendations would you give to someone considering this product?

This platform allows us to efficiently organize and track our data, which in turn leads to a better effectiveness when it comes to decision making. We end up having many benefits when we learn to use each tool that Smartsheet offers us in the right way. There is no doubt that each member of our team is now significantly more productive than they were before.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

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Smartsheet

What is Smartsheet?

Company Details

Need Assistance?

Awards & Recognition

2022 Data Quadrant Champion

Smartsheet Ratings

90 Likeliness to Recommend

1 Since last award

97 Plan to Renew

1 Since last award

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Smartsheet?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Resource Management Includes resource allocation, expense tracking, and resource planning.

Time & Expense Tracking Ability to track time for planning and estimating

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Budget Management Includes financial planning, cost management, and payroll budgeting.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Project Portfolio Management - Enterprise

Project Portfolio Management - Midmarket

Task Management

Smartsheet Reviews

Devibala S.

Great application to manage projects !

Likeliness to Recommend

Pros

Cons

Malcom Y.

Great PM software

Likeliness to Recommend

Pros

Sam C.

Smartsheet helps in project management

Likeliness to Recommend

Pros

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Feature Ratings

Collaboration

Planning and Scheduling

Workflow Management

Document Management

Resource Management

Time & Expense Tracking

Dependency and Milestone Tracking

Reporting

Budget Management

Hierarchical Task Management

Mobile Access

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Ease of Customization

Ease of IT Administration

Breadth of Features

Usability and Intuitiveness

Ease of Data Integration

Business Value Created

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support