What is Smartsheet?
Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact 鈥� fast.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
1
Since last award
97 Plan to Renew
1
Since last award
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Smartsheet?
Pros
- Transparent
- Fair
- Acts with Integrity
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Planning and Scheduling
Workflow Management
Document Management
Resource Management
Time & Expense Tracking
Dependency and Milestone Tracking
Reporting
Budget Management
Hierarchical Task Management
Mobile Access
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Ease of Customization
Ease of IT Administration
Breadth of Features
Usability and Intuitiveness
Ease of Data Integration
Business Value Created
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Also Featured in...
Project Portfolio Management - Enterprise
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Project Portfolio Management - Midmarket
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Task Management
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Smartsheet Reviews
Lewis K.
- Role: Information Technology
- Industry: Food and Beverage
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2023
Easy to use and informative
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Smartsheet's is always very reliable and good to keep track of project tasks
What is your favorite aspect of this product?
Very good product for collaboration within teams to keep track of the progress of a task
What do you dislike most about this product?
There could be more features such as an AI recommendation for text
What recommendations would you give to someone considering this product?
It's a really good product and does exactly what you want of it.
Pros
- Caring
- Saves Time
- Acts with Integrity
- Trustworthy
Cons
- Commodity Features
- Slower Product Innovation
- Less Reliable
Regan C.
- Role: Operations
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Nov 2023
Overall very easy to use and functional.
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Ease of use, simple UI, generally simple functions that have a low learning curve.
What is your favorite aspect of this product?
Work breakdown structures, exporting functions, simplicity of functions.
What do you dislike most about this product?
Dashboards don't look nice and are not quick to create.
What recommendations would you give to someone considering this product?
Improve the dashboards.
Pros
- Includes Product Enhancements
- Continually Improving Product
- Performance Enhancing
- Efficient Service
Antoine D.
- Role: Information Technology
- Industry: Finance
- Involvement: IT Leader or Manager
Submitted Nov 2023
This is a powerful and easy to use PM tool
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
This product is simpler and availaible from anywhere which make it very democratic and powerful.
What is your favorite aspect of this product?
It is very easy to create project plan from anywhere and provide beautiful graph
What do you dislike most about this product?
Integration with other well known PPM tool is not that easy because it's a web tool.
What recommendations would you give to someone considering this product?
Give it a try using their free try it will show you the potential of the tool, The main advantage would be, for a growing business, to quickly be able to do project managing without the needs for a complex product integration.
Pros
- Trustworthy
- Inspires Innovation
- Saves Time
- Fair
