ServiceNow IT Operations Management Customer Reviews 2025

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ServiceNow

ServiceNow IT Operations Management

Composite Score

8.2 /10

CX Score

8.4 /10

40 Reviews

What is ServiceNow IT Operations Management?

Move IT operations from a reactive team to one that works intelligently for the business. Gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend. Deliver high-performance business services with visibility and AIOps.

Company Details

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Awards & Recognition

ServiceNow IT Operations Management won the following awards in the Systems Management category

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2025 Data Quadrant Champion

Latest Award, 2025

3 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation

2024

1 Top Rated Capabilities

0 Top Rated Features

2024

ServiceNow IT Operations Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow IT Operations Management.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

82 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow IT Operations Management?

3% Negative

2% Neutral

95% Positive

Pros

Performance Enhancing
Respectful
Friendly Negotiation
Reliable

Feature Ratings

Average 83

Applications Monitoring

Network Configuration Management

Server Performance Monitoring

Centralized Dashboard

Deployment Model

Access Rights Management

Automated Remediation

Network Performance Management

Multi-Site Functionality

Storage Monitoring

Cloud Monitoring

Vendor Capability Ratings

Average 83

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement

Quality of Features

Ease of IT Administration

Ease of Data Integration

Ease of Implementation

Availability and Quality of Training

Vendor Support

Ease of Customization

Usability and Intuitiveness

Also Featured in...

AIOps

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ServiceNow IT Operations Management Reviews

Richa T.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2024

Unified product

Likeliness to Recommend

8 /10

What differentiates ServiceNow IT Operations Management from other similar products?

Service mapping single platform for everything makes its best

What is your favorite aspect of this product?

Service mapping event management

What do you dislike most about this product?

Nothing as such

What recommendations would you give to someone considering this product?

Must go for it

Pros

Helps Innovate
Continually Improving Product
Trustworthy
Effective Service

Andr茅s C.

Role: Information Technology
Industry: Manufacturing
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2023

Awesome Software

Likeliness to Recommend

10 /10

What differentiates ServiceNow IT Operations Management from other similar products?

it's very helpful to track the issues and new request from the employees.

What is your favorite aspect of this product?

very easy to use

What do you dislike most about this product?

sometimes can be slow

What recommendations would you give to someone considering this product?

it will increase the response time

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Shubham J.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2023

Amazin Product

Likeliness to Recommend

9 /10

What differentiates ServiceNow IT Operations Management from other similar products?

Esy of integration with other tools

What is your favorite aspect of this product?

Process of easy navigation

What do you dislike most about this product?

i like almost

What recommendations would you give to someone considering this product?

Good Product for a company help to manage IT operation a lot

Pros

Helps Innovate
Continually Improving Product
Effective Service
Client Friendly Policies

Most Popular ServiceNow IT Operations Management Comparisons

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ServiceNow IT Operations Management

What is ServiceNow IT Operations Management?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

ServiceNow IT Operations Management Ratings

90 Likeliness to Recommend

97 Plan to Renew

82 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love ServiceNow IT Operations Management?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Applications Monitoring Monitor applications and associated infrastructure, including databases, middleware, and messaging components.

Network Configuration Management Provide configuration change tracking, configuration backup scheduling, and compliance monitoring for defined standards.

Server Performance Monitoring Monitor and report server performance (e.g., memory, CPU, and disk utilization).

Centralized Dashboard Summarize the overall status of your data center, including alerts, performance, and capacity.

Deployment Model Deployment model(s), e.g. on-premise, cloud, hybrid, suit business needs

Access Rights Management Ability to track and manage user access of sensitive data and systems

Automated Remediation Automate remediation of alerts due to exceeding defined thresholds e.g. trigger scripts to address low disk space alerts.

Network Performance Management Includes network performance analysis, bandwidth monitoring, and capacity planning.

Multi-Site Functionality Centralized management of resources across multiple remote locations.

Storage Monitoring Monitor storage performance and capacity.

Cloud Monitoring Monitor SaaS, IaaS, and PaaS deployments (e.g., metrics such as throughput, latency, and failed requests).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Also Featured in...

AIOps

ServiceNow IT Operations Management Reviews

Richa T.

Unified product

Likeliness to Recommend

Pros

Andr茅s C.

Awesome Software

Likeliness to Recommend

Pros

Shubham J.

Amazin Product

Likeliness to Recommend

Pros

Most Popular ServiceNow IT Operations Management Comparisons

Oracle Enterprise Manager

AWS Systems Manager

Datadog

Microsoft System Center

IBM Power Systems

OpenText Operations Bridge

Title

1
Since last award

Feature Ratings

Applications Monitoring

Network Configuration Management

Server Performance Monitoring

Centralized Dashboard

Deployment Model

Access Rights Management

Automated Remediation

Network Performance Management

Multi-Site Functionality

Storage Monitoring

Cloud Monitoring

Vendor Capability Ratings

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement

Quality of Features

Ease of IT Administration

Ease of Data Integration

Ease of Implementation

Availability and Quality of Training

Vendor Support

Ease of Customization

Usability and Intuitiveness