91制片厂

Latest 91制片厂


This content is currently locked.

Your current 91制片厂 subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-888-670-8889 (US/CAN) or
+1-703-340-1171 (International)
ServiceNow CMDB Logo
ServiceNow CMDB Logo
ServiceNow

ServiceNow CMDB

Composite Score
8.8 /10
CX Score
9.2 /10
Category
ServiceNow CMDB
8.8 /10

What is ServiceNow CMDB?

ServiceNow Configuration Management Database (CMDB) gives you crucial information about your digital services and the infrastructure that supports them. It enables your key operational processes, helping you to predict, prevent, and resolve service outages, minimize the risk of changes, and respond quickly to end users. And, as CMDB evolves seamlessly into ServiceNow Service Graph鈥攖he ServiceNow next-generation system of record鈥攊t becomes even more mission critical.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

ServiceNow CMDB Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow CMDB.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow CMDB?

0% Negative
2% Neutral
98% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Feature Ratings

Average 87

Auto-Discovery

91

Integrations

90

Analytics and Reporting

88

Auditing

88

Role-Based Access

88

License Management

87

Predictive Analytics

87

CI Attribute Detailing

85

Assign Dispositions

85

Dependency Mapping

82

Vendor Capability Ratings

Average 85

Ease of Customization

88

Business Value Created

87

Ease of Data Integration

86

Breadth of Features

85

Ease of Implementation

85

Usability and Intuitiveness

85

Product Strategy and Rate of Improvement

84

Vendor Support

84

Quality of Features

83

Availability and Quality of Training

82

Ease of IT Administration

81

ServiceNow CMDB Reviews

Nicolas G.

  • Role: Consultant
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2023

It is an intuitive and easy-to-use software!

Likeliness to Recommend

9 /10

What differentiates ServiceNow CMDB from other similar products?

Unlike other software from the same branch, servicenow has many integrations with different types of software.

What is your favorite aspect of this product?

Connection with the customer, after-sales service, and the generation of value that it gives to the company, very productive.

What do you dislike most about this product?

You have to have arduous training to be able to use servicenow 100%

What recommendations would you give to someone considering this product?

If you are looking for help desk and asset management software, this is your best option (ITSM, ITAM, ITOM

Pros

  • Continually Improving Product
  • Enables Productivity
  • Trustworthy
  • Saves Time

Dewang S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2025

Powerful and Reliable CMDB for IT Operations

Likeliness to Recommend

8 /10

What differentiates ServiceNow CMDB from other similar products?

I have found ServiceNow CMDB to be powerful, especially when combined with the SAM (Software Asset Management) module. It automatically links software assets to the underlying infrastructure, giving clear visibility into usage and compliance. The discovery keeps our data up to date without much manual effort. Compared to other tools that I have used, it鈥檚 more integrated and easier to manage once set up properly.

What is your favorite aspect of this product?

One of my favorite aspect of ServiceNow CMDB is how seamlessly it integrates with other modules like SAM, ITSM, and Discovery. It gives a real-time, accurate view of our IT environment without constant manual updates. I especially like the CI relationship mapping, it makes impact analysis much easier.

What do you dislike most about this product?

The thing I dislike the most about ServiceNow CMDB is the initial complexity and steep learning curve. It requires setting up Discovery patterns and maintaining data quality, which if not managed well, the CMDB can become cluttered or inaccurate. It also requires ongoing governance to stay effective.

What recommendations would you give to someone considering this product?

I'd recommend starting with a clear scope and focus on critical CIs first. Use the Discovery early to automate data collection.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Effective Service

Suzanne D.

  • Role: Information Technology
  • Industry: Government
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2025

Organize IT requirements in one software package

Likeliness to Recommend

10 /10

What differentiates ServiceNow CMDB from other similar products?

The ability to integrate into anything.

What is your favorite aspect of this product?

It is Role based, so different groups can access different components

What do you dislike most about this product?

The setup could have been better, for instance when a ticket is responded to, it should automatically assign to that person.

What recommendations would you give to someone considering this product?

it isn't the cheapest option and really not for a small to medium size organization for that reason

Pros

  • Helps Innovate
  • Reliable
  • Efficient Service
  • Respectful
Visit our IT鈥檚 Moment: A Technology-First Solution for Uncertain Times Resource Center
Over 100 analysts waiting to take your call right now: +1 (703) 340 1171