
What is ServiceNow CMDB?
ServiceNow Configuration Management Database (CMDB) gives you crucial information about your digital services and the infrastructure that supports them. It enables your key operational processes, helping you to predict, prevent, and resolve service outages, minimize the risk of changes, and respond quickly to end users. And, as CMDB evolves seamlessly into ServiceNow Service Graph鈥攖he ServiceNow next-generation system of record鈥攊t becomes even more mission critical.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
100 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+97 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow CMDB?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Auto-Discovery
Integrations
Analytics and Reporting
Auditing
Role-Based Access
License Management
Predictive Analytics
CI Attribute Detailing
Assign Dispositions
Dependency Mapping
Vendor Capability Ratings
Ease of Customization
Business Value Created
Ease of Data Integration
Breadth of Features
Ease of Implementation
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Vendor Support
Quality of Features
Availability and Quality of Training
Ease of IT Administration
ServiceNow CMDB Reviews

Nicolas G.
- Role: Consultant
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2023
It is an intuitive and easy-to-use software!
Likeliness to Recommend
What differentiates ServiceNow CMDB from other similar products?
Unlike other software from the same branch, servicenow has many integrations with different types of software.
What is your favorite aspect of this product?
Connection with the customer, after-sales service, and the generation of value that it gives to the company, very productive.
What do you dislike most about this product?
You have to have arduous training to be able to use servicenow 100%
What recommendations would you give to someone considering this product?
If you are looking for help desk and asset management software, this is your best option (ITSM, ITAM, ITOM
Pros
- Continually Improving Product
- Enables Productivity
- Trustworthy
- Saves Time
Dewang S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2025
Powerful and Reliable CMDB for IT Operations
Likeliness to Recommend
What differentiates ServiceNow CMDB from other similar products?
I have found ServiceNow CMDB to be powerful, especially when combined with the SAM (Software Asset Management) module. It automatically links software assets to the underlying infrastructure, giving clear visibility into usage and compliance. The discovery keeps our data up to date without much manual effort. Compared to other tools that I have used, it鈥檚 more integrated and easier to manage once set up properly.
What is your favorite aspect of this product?
One of my favorite aspect of ServiceNow CMDB is how seamlessly it integrates with other modules like SAM, ITSM, and Discovery. It gives a real-time, accurate view of our IT environment without constant manual updates. I especially like the CI relationship mapping, it makes impact analysis much easier.
What do you dislike most about this product?
The thing I dislike the most about ServiceNow CMDB is the initial complexity and steep learning curve. It requires setting up Discovery patterns and maintaining data quality, which if not managed well, the CMDB can become cluttered or inaccurate. It also requires ongoing governance to stay effective.
What recommendations would you give to someone considering this product?
I'd recommend starting with a clear scope and focus on critical CIs first. Use the Discovery early to automate data collection.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Effective Service

Suzanne D.
- Role: Information Technology
- Industry: Government
- Involvement: IT Development, Integration, and Administration
Submitted May 2025
Organize IT requirements in one software package
Likeliness to Recommend
What differentiates ServiceNow CMDB from other similar products?
The ability to integrate into anything.
What is your favorite aspect of this product?
It is Role based, so different groups can access different components
What do you dislike most about this product?
The setup could have been better, for instance when a ticket is responded to, it should automatically assign to that person.
What recommendations would you give to someone considering this product?
it isn't the cheapest option and really not for a small to medium size organization for that reason
Pros
- Helps Innovate
- Reliable
- Efficient Service
- Respectful