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ServiceNow CMDB Logo
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ServiceNow

ServiceNow CMDB

Composite Score
8.8 /10
CX Score
9.2 /10
Category
ServiceNow CMDB
8.8 /10

What is ServiceNow CMDB?

ServiceNow Configuration Management Database (CMDB) gives you crucial information about your digital services and the infrastructure that supports them. It enables your key operational processes, helping you to predict, prevent, and resolve service outages, minimize the risk of changes, and respond quickly to end users. And, as CMDB evolves seamlessly into ServiceNow Service Graph鈥攖he ServiceNow next-generation system of record鈥攊t becomes even more mission critical.

Company Details


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ServiceNow CMDB Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow CMDB.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow CMDB?

0% Negative
2% Neutral
98% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Feature Ratings

Average 87

Auto-Discovery

91

Integrations

90

Analytics and Reporting

88

Auditing

88

Role-Based Access

88

License Management

87

Predictive Analytics

87

CI Attribute Detailing

85

Assign Dispositions

85

Dependency Mapping

82

Vendor Capability Ratings

Average 85

Ease of Customization

88

Business Value Created

87

Ease of Data Integration

86

Breadth of Features

85

Ease of Implementation

85

Usability and Intuitiveness

85

Product Strategy and Rate of Improvement

84

Vendor Support

84

Quality of Features

83

Availability and Quality of Training

82

Ease of IT Administration

81

ServiceNow CMDB Reviews

  • Role: Consultant
  • Industry: Communications
  • Involvement: Vendor Selection and Purchasing
Validated Review
Anonymous Reviewer

Submitted Feb 2024

Robust, integrates well, user-friendly

Likeliness to Recommend

9 /10

Pros

  • Performance Enhancing
  • Unique Features
  • Includes Product Enhancements
  • Appreciates Incumbent Status

Kiran G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2024

Excellent CMDB builder.

Likeliness to Recommend

10 /10

What differentiates ServiceNow CMDB from other similar products?

ServiceNow CMDB is a unique product, in the past we have used Salesforce RemedyForce CMDB, which is now a legacy application for us. ServiceNow CMDB has capability to store all the CIs and map them to the related CIs in hirerachy which helps us to keep the configuration details of the servers in line. In other applications I don't find the steamlined process that I find in Snow

What is your favorite aspect of this product?

My favourite aspect of the ServiceNow CMDB is it's discovery and CI mapping parts. We just need to create an service account and can start the discovery of the applications/servers instantly. It automatically maps the discovered server's to realted CIs.

What do you dislike most about this product?

There's nothing much to dislike about ServiceNow CMDB as it is currently the best player in the market.

What recommendations would you give to someone considering this product?

If you want to keep a clean and organized DB of your organisation CIs please go with it.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Role: Information Technology
  • Industry: Banking
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Nov 2023

Fantastic product

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Reliable
  • Inspires Innovation
  • Caring
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