
What is ServiceNow CMDB?
ServiceNow Configuration Management Database (CMDB) gives you crucial information about your digital services and the infrastructure that supports them. It enables your key operational processes, helping you to predict, prevent, and resolve service outages, minimize the risk of changes, and respond quickly to end users. And, as CMDB evolves seamlessly into ServiceNow Service Graph鈥攖he ServiceNow next-generation system of record鈥攊t becomes even more mission critical.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
100 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+97 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow CMDB?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Auto-Discovery
Integrations
Analytics and Reporting
Auditing
Role-Based Access
License Management
Predictive Analytics
CI Attribute Detailing
Assign Dispositions
Dependency Mapping
Vendor Capability Ratings
Ease of Customization
Business Value Created
Ease of Data Integration
Breadth of Features
Ease of Implementation
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Vendor Support
Quality of Features
Availability and Quality of Training
Ease of IT Administration
ServiceNow CMDB Reviews
- Role: Consultant
- Industry: Communications
- Involvement: Vendor Selection and Purchasing
Submitted Feb 2024
Robust, integrates well, user-friendly
Likeliness to Recommend
Pros
- Performance Enhancing
- Unique Features
- Includes Product Enhancements
- Appreciates Incumbent Status

Kiran G.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2024
Excellent CMDB builder.
Likeliness to Recommend
What differentiates ServiceNow CMDB from other similar products?
ServiceNow CMDB is a unique product, in the past we have used Salesforce RemedyForce CMDB, which is now a legacy application for us. ServiceNow CMDB has capability to store all the CIs and map them to the related CIs in hirerachy which helps us to keep the configuration details of the servers in line. In other applications I don't find the steamlined process that I find in Snow
What is your favorite aspect of this product?
My favourite aspect of the ServiceNow CMDB is it's discovery and CI mapping parts. We just need to create an service account and can start the discovery of the applications/servers instantly. It automatically maps the discovered server's to realted CIs.
What do you dislike most about this product?
There's nothing much to dislike about ServiceNow CMDB as it is currently the best player in the market.
What recommendations would you give to someone considering this product?
If you want to keep a clean and organized DB of your organisation CIs please go with it.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
- Role: Information Technology
- Industry: Banking
- Involvement: Business Leader or Manager
Submitted Nov 2023
Fantastic product
Likeliness to Recommend
Pros
- Helps Innovate
- Reliable
- Inspires Innovation
- Caring