What is ServiceNow Asset Management?
ServiceNow Asset Management tracks the financial, contractual, and inventory details of hardware and virtual infrastructure 鈥� as well as non鈥慖T assets 鈥� throughout their lifecycle. Asset requests are handled using workflows to obtain approvals, validate entitlements, issue chargebacks, and provision services. Once an asset is deployed, Asset Management records all maintenance activity and enables IT to perform regular audits, right up until asset retirement.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
1
Since last award
99 Plan to Renew
85 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+82 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow Asset Management?
Pros
- Security Protects
- Reliable
- Caring
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Analytics and Reporting
End to End Lifecycle Management
Data Import Export and Aggregation
Advanced License Management
Decentralized Management
Data Center Analytics
Cloud License Management
Integrated Discovery
Software Recognition Library
Financial Analysis
Software Usage Metering
Vendor Capability Ratings
Usability and Intuitiveness
Ease of Data Integration
Ease of IT Administration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Breadth of Features
Quality of Features
Ease of Customization
Vendor Support
Ease of Implementation
Business Value Created
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ServiceNow Asset Management Reviews
Shelly B.
- Role: Information Technology
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Jun 2021
Able to track everything in a single location!
Likeliness to Recommend
What differentiates ServiceNow Asset Management from other similar products?
While many other products will do the same thing, ServiceNow allows me to have all of my inventory assets (facility, hardware and consumable) in a single software location. From there I am able to work with our central administration team to build processes and forms around our asset database to allow the people deploying my assets to have a more self-service relationship with the assets versus them having to ask for permission each time they need something to do their job. I'm sure other products do this, however it just seems more intuitive in ServiceNow. It's not a cheap product but for enterprise class it is worth the cost.
What is your favorite aspect of this product?
My favorite part of using ServiceNow Asset Management has been working with the central administration team to define the different opportunities we have to process improve how we are doing our job. We have built forms and workflows that update our database when assets are removed and returned. Business rules that update many of the smaller, yet just as important details, like lifespan, annual MUR spend, end of life/retirement dates. By being able to use the entire suite of options we have purchased we are able to create process improvements that are both time and cost savings to our department.
What do you dislike most about this product?
What I like least is the reporting tool. It does what you need it to do, but it is not very user friendly. You have to know exactly which table you want to report on and for the general user or someone not versed in databases sometimes it is a reach to find the data you are looking for. A lot of the times the data I want is just easier (and far faster) to get by doing a complete database dump using Excel and then massaging the data with Pivot Tables. There I can add formulas to get the end results I want. ServiceNow doesn't provide that type of flexibility, maybe that will be something in a future release.
What recommendations would you give to someone considering this product?
My recommendation for anyone considering ServiceNow Asset Management is to make sure it is not the only reason you are purchasing it. For a big organization, this would be well worth the cost. Typically the investment would include the event management suite (incident, change, problem, request) and possibly a CMDB tie-in; along with Asset Management so the cost return would be there. For the smaller organizations, I think that while it would be wonderful to have, it would be too much to maintain. There are a lot of really good products out there that would fit nicely at a more reasonable cost.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
- Role: Consultant
- Industry: Consulting
- Involvement: IT Leader or Manager
Submitted Jun 2021
Good product but setup is time consuming
Likeliness to Recommend
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Ashwini K.
- Role: Consultant
- Industry: Healthcare
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2021
Easy to use for end users and administrators
Likeliness to Recommend
What differentiates ServiceNow Asset Management from other similar products?
Its features
What is your favorite aspect of this product?
Inventory management features
What do you dislike most about this product?
Not as such
What recommendations would you give to someone considering this product?
Whole asset management module
Pros
- Continually Improving Product
- Reliable
- Efficient Service
- Altruistic
