What is Sendoso?
Connect and drive revenue with personalized gifts, branded swag, eGifts, virtual experiences & more. Sendoso helps companies stand out by giving them new ways to engage with customers throughout the buyer鈥檚 journey. By integrating digital and physical sending strategies, companies can increase the effectiveness of their existing go-to-market programs and improve their relationships with customers.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
100 Plan to Renew
89 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+98 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Sendoso?
Pros
- Enables Productivity
- Trustworthy
- Effective Service
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Gift Fulfillment and Delivery
Personal Messaging
Gift Acceptance/Exchange/Donation
Marketplace/Rewards Catalogue
Role-Based Access
Notifications/Alerts/Updates
Milestones/Calendar Tracking
Post-Gift Actions
Advanced Integrations
Required Actions
Gift Tracking
Vendor Capability Ratings
Business Value Created
Vendor Support
Ease of Implementation
Availability and Quality of Training
Product Strategy and Rate of Improvement
Quality of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Usability and Intuitiveness
Breadth of Features
Sendoso Reviews
Roshni M.
- Role: Human Resources
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2022
A great way to cultivate customer loyalty
Likeliness to Recommend
What differentiates Sendoso from other similar products?
Without having to rely on a complete strategic marketing play for each account, expanding account-based marketing touches as a pipeline generation tactic with the broader sales team has been crucial for ensuring that direct mail is utilized effectively across regional sales organizations.
What is your favorite aspect of this product?
Being able to work with Salesforce and customize specific campaigns. This feature has been a significant factor in the implementation of regional field marketing campaigns. I love being able to upload a spreadsheet and send multiple gifts or gift cards to attendees after an event. Amazing way to save time!
What do you dislike most about this product?
It is difficult to know where something is in the shipping process in real-time, and shipping can take a long time. This is getting better as a result of their numerous improvements, and I anticipate that they will continue.
What recommendations would you give to someone considering this product?
Options, including inventory options, robust direct marketplace options, and e-gift options.Very simple to enable and quickly operational. My sales team's sends can be easily managed with Sendoso. The CSM is quick to respond and readily available when managing a marketing campaign!
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Trustworthy
Janey M.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2022
Great for ABM!
Likeliness to Recommend
What differentiates Sendoso from other similar products?
They make it super easy to have a personal touch with direct mail or gift cards
What is your favorite aspect of this product?
Love being able to send coffee vouchers!
What do you dislike most about this product?
Tracking updates aren鈥檛 the best
What recommendations would you give to someone considering this product?
Make sure you track ROI so you can tie the direct mail influence to opportunities
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Jen S.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2022
Great tool for delighting advocates. but clunky UI
Likeliness to Recommend
What differentiates Sendoso from other similar products?
They have a huge fulfillment network and partnerships with lots of gifting companies.
What is your favorite aspect of this product?
It's fairly easy to use once you figure it all out.
What do you dislike most about this product?
I do feel like the cost to package and send gifts is pretty expensive, but we pay for convenience of not having a warehouse or needing to go to the delivery offices ourselves. The UI feels very old still and hasn't changed much since I first used the tool in 2017.
What recommendations would you give to someone considering this product?
It works really well for Enterprise companies if you're using it beyond just fulfilling advocate gifts - AMB campaigns, mailers, holiday gifts, etc. but not sure if it's worth it for a smaller organization.
Pros
- Saves Time
- Trustworthy
- Caring
- Respectful
Cons
- Slower Product Innovation
- Charges for Enhancements