What is SearchUnify Cognitive Search?
SearchUnify is an enterprise agentic platform, and is built on a machine learning and insights engine. The platform boasts a suite of AI-powered products, including Cognitive Search, SUVA (a Federated, Information Retrieval Augmented Chatbot for Fine-tuned, Contextual, and Intent-driven Conversational Experiences at Scale), Agent Helper, Knowbler (Knowledge Enabler), Escalation Predictor, and Community Helper.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
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Since last award
94 Plan to Renew
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Since last award
86 Satisfaction of Cost Relative to Value
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Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+96 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SearchUnify Cognitive Search?
Pros
- Efficient Service
- Respectful
- Altruistic
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Audio and Video Analytics
User interface for search/retrieval
Advanced/Faceted search
Content Analytics
AI/Machine Learning
Content Aggregation
Multi Format Support
Synonyms and Stemming
Social Network Awareness
Processing and Indexing
Results Sorting
Vendor Capability Ratings
Vendor Support
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Implementation
Ease of Data Integration
Business Value Created
Ease of IT Administration
Quality of Features
Availability and Quality of Training
Usability and Intuitiveness
Ease of Customization
SearchUnify Cognitive Search Downloads
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SearchUnify Cognitive Search Videos
Elevate Self-Service and Support Success with SearchUnify's AI-Powered Analytics
Achieve Self-Service Success and Boost Case Deflection with SearchUnify
Content Annotation, Taxonomy, and Search Findability
How SearchUnify Enabled Delphix to Address the Content Findability Gaps
Unlocking Success: Flexera's Journey to Boost Self-Service Conversions by 40%
Elevate Community Engagement and Self-service with SearchUnify for Salesforce Experience Cloud
Test The Impact of SearchUnify's Proprietary Algorithms with ML Workbench
Hear What Our Customers, Industry Analysts and Global Award Juries Have to Say About Say Us!
Agentic AI in Action: Real-World Use Cases and Results
SearchUnify Cognitive Search Reviews
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jun 2025
Good software and tremendous customer support
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Kenna V.
- Role: Vendor Management
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Apr 2025
Excellent customer service and support
Likeliness to Recommend
What differentiates SearchUnify Cognitive Search from other similar products?
Customer service and support, willingness to listen to and incorporate product feedback
What is your favorite aspect of this product?
Customizable,
What do you dislike most about this product?
Would like more visibility or ability to independently admin the product more (with self-serve training resources) in order to be able to more quickly resolve easily-fixed issues. Had some issues with search working as expected out of the box.
What recommendations would you give to someone considering this product?
Good software. Make sure you have the resources on your side to implement and admin effectively (someone who is familiar with search).
Pros
- Continually Improving Product
- Trustworthy
- Efficient Service
- Effective Service
- Role: Industry Specific Role
- Industry: Other
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2025
Useful for multiple content sources
Likeliness to Recommend
Pros
- Caring
- Respectful
- Reliable
- Performance Enhancing
