What is SAP Service Cloud?
The SAP Service Cloud solution revolutionizes customer service management by creating meaningful connections throughout the customer journey. See how you can accelerate issue resolution while delivering on your brand promise and securing future growth.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
93 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+99 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SAP Service Cloud?
Pros
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Mobile Customer Care
Customer Self Service Capabilities
Agent Collaboration
Agent Scripting
Contact Center Integration
Customer Service Knowledge Management
Customer Service Workflow Management
Multi Channel Support
Intelligent Search
Analytics and Reporting
Customer Community Management
Vendor Capability Ratings
Business Value Created
Breadth of Features
Ease of IT Administration
Quality of Features
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of Customization
Ease of Implementation
Availability and Quality of Training
Vendor Support
SAP Service Cloud Reviews
Camila B.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2022
Fast yet tremendous tool for everyday use
Likeliness to Recommend
What differentiates SAP Service Cloud from other similar products?
Through our support department and in the line of work, SAP Service enables us to give timely responses and remedies. We can now deliver excellent customer support, promptly resolve problems, and improve our customer services first-time repair rate. It supports a wide range of data formats and connection possibilities, as well as delivering excellent speed while placing orders.
What is your favorite aspect of this product?
The UI is excellent, allowing the operator to get a comprehensive picture of the client and activities. The multi-tab UI enables managers to work on or inspect many locations or objects before having to close the last one. Workers have a lot of freedom, which allows them to effortlessly adapt the stream of the customer contact.
What do you dislike most about this product?
Despite all of the pros, there are certain cons that we have encountered and seen over our experience using it. SAP Service Cloud is updated on a quarterly basis. Users may find it challenging to take use of almost all the features and capabilities from an adoption standpoint.
What recommendations would you give to someone considering this product?
Since using SAP cloud service, in our production, monitoring the sufficient inventory and performing a switch is simple, and communicating has become much easier. The ability to rapidly allocate prospects was a fantastic feature. All we need now is to set enhance employee map by location, and the leaders will be assigned immediately.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Meghan l.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Jun 2022
SAP Service Cloud Review.
Likeliness to Recommend
What differentiates SAP Service Cloud from other similar products?
It is very easy to use. It has clean and simple interface. It saves on time. It has good customer service.
What is your favorite aspect of this product?
Good customer service. Saves on time. User friendly.
What do you dislike most about this product?
No dislike because it is serving as required.
What recommendations would you give to someone considering this product?
Yes I would recommend this product to others.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
Kari C.
- Role: Sales Marketing
- Industry: Utilities
- Involvement: End User of Application
Submitted Aug 2021
Productive Customer Service Software
Likeliness to Recommend
What differentiates SAP Service Cloud from other similar products?
SAP Service Cloud has developed a self portal for clients, which is helpful in creating a one on one discussion platform. Again, SAP Service Cloud has a customer knowledge management system, where different policies and standards are deployed.
What is your favorite aspect of this product?
SAP Service Cloud has looked for solid contact centers, where it integrates with them significantly and this increases the direct conversation capacity. More so, SAP Service Cloud deployed a suitable intelligence search, which also makes the company always ahead through customer analytical capacity.
What do you dislike most about this product?
SAP Service Cloud is a tactical program, which massively engage customers, and bring a substantial rapport among clients, Also, SAP Service Cloud offers the analytical procedures, where conversations are analyzed.
What recommendations would you give to someone considering this product?
SAP Service Cloud has captured the customer assistance role efficiently, and there is proper way of channeling complaints, without getting late. More so, SAP Service Cloud progressively develop a knowledge base for customers.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity