What is SAP Service Cloud?
The SAP Service Cloud solution revolutionizes customer service management by creating meaningful connections throughout the customer journey. See how you can accelerate issue resolution while delivering on your brand promise and securing future growth.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
93 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+99 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SAP Service Cloud?
Pros
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Mobile Customer Care
Customer Self Service Capabilities
Agent Collaboration
Agent Scripting
Contact Center Integration
Customer Service Knowledge Management
Customer Service Workflow Management
Multi Channel Support
Intelligent Search
Analytics and Reporting
Customer Community Management
Vendor Capability Ratings
Business Value Created
Breadth of Features
Ease of IT Administration
Quality of Features
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of Customization
Ease of Implementation
Availability and Quality of Training
Vendor Support
SAP Service Cloud Reviews
joseph m.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2023
Ease of use.
Likeliness to Recommend
What differentiates SAP Service Cloud from other similar products?
Ease of use and configuration. Data integration from different sources. Security and governance are highly enabled.
What is your favorite aspect of this product?
High data security. Can be accessed by different types of devices from different locations. Easy for workflow management and follow up
What do you dislike most about this product?
Lack of readily available training.
What recommendations would you give to someone considering this product?
You need this tool for workflow management and follow up.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Anil T.
- Role: Industry Specific Role
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2022
Must use products for B2B
Likeliness to Recommend
What differentiates SAP Service Cloud from other similar products?
The best thing about serving clients with this software was to start their day. This way you can find everything ready in the morning to plan your day. We also provide all kinds of information and options to help you serve your clients.
What is your favorite aspect of this product?
It has excellent integration with third parties and external systems. He has a great support team. The ticket management system is nice and well designed especially for small devices. It leads the market in its field due to its highly reliable and scalable features.
What do you dislike most about this product?
It takes time to get used to all the features, but once you get the experience you will be able to work smoothly.
What recommendations would you give to someone considering this product?
A must-have product for implementing CRM and ticket management systems!!!
Pros
- Helps Innovate
- Continually Improving Product
- Efficient Service
- Inspires Innovation
Jacqui-MCMX E.
- Role: Sales Marketing
- Industry: Media
- Involvement: End User of Application
Submitted Jun 2022
Robust and Streamlined Customer Engagement Center
Likeliness to Recommend
What differentiates SAP Service Cloud from other similar products?
It provides a strong audit trail and tracing, and that you can faster and easier adjust it when needed. It has a great user interface and a great user experience. Excellent performance servers are guaranteed, allowing for a rapid pace of progress and efficient evolutionary operations.
What is your favorite aspect of this product?
It is a well-designed ticket management system that enables you to effortlessly store, handle, and handle a large number of active requests. The total cost of the cloud service, as well as the amount of features it provides within the cost, are just excellent. SAP provides extensive technical assistance, assisting you whenever you have a problem and resolving it as quickly as possible.
What do you dislike most about this product?
The statistics about how long it is taking to remedy a problem is a touch shabby. When additional colleagues grab the very same client case as a follow-up, the exact measurement is pretty hard to come by. The system's speed isn't always ideal for heavy use and generating a large number of tickets. In terms of data handling, the system may be more efficient.
What recommendations would you give to someone considering this product?
The capability and accessibility of SAP Service Cloud have been steadily improving over the recent year. There is a clear emphasis on Service Cloud, which is where many newer technologies are developed and deployed. Service Cloud is also internationally useable due to the ease with which standard components may be tweaked and adjusted to meet business needs without the need for custom programming.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Unique Features