What is SAP Service Cloud?
The SAP Service Cloud solution revolutionizes customer service management by creating meaningful connections throughout the customer journey. See how you can accelerate issue resolution while delivering on your brand promise and securing future growth.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
93 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+99 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SAP Service Cloud?
Pros
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Mobile Customer Care
Customer Self Service Capabilities
Agent Collaboration
Agent Scripting
Contact Center Integration
Customer Service Knowledge Management
Customer Service Workflow Management
Multi Channel Support
Intelligent Search
Analytics and Reporting
Customer Community Management
Vendor Capability Ratings
Business Value Created
Breadth of Features
Ease of IT Administration
Quality of Features
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of Customization
Ease of Implementation
Availability and Quality of Training
Vendor Support
SAP Service Cloud Reviews
Janhavi F.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Mar 2024
Fantastic product
Likeliness to Recommend
What differentiates SAP Service Cloud from other similar products?
It's unique
What is your favorite aspect of this product?
User work efficiency
What do you dislike most about this product?
Nothing dislike
What recommendations would you give to someone considering this product?
Very nice product
Pros
- Continually Improving Product
- Over Delivered
- Appreciates Incumbent Status
- Helps Innovate
Sujeet Singh V.
- Role: Information Technology
- Industry: Engineering
- Involvement: End User of Application
Submitted Feb 2023
Feature loaded with best customer service
Likeliness to Recommend
What differentiates SAP Service Cloud from other similar products?
Budget solutions with great functions and better customer service than others
What is your favorite aspect of this product?
Customer service is best
What do you dislike most about this product?
Little extra cost than competitors
What recommendations would you give to someone considering this product?
Easy and better features with good customer service
Pros
- Helps Innovate
- Fair
- Altruistic
- Acts with Integrity
chetan s.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2023
SAP Service Cloud's Effect on Our Company.
Likeliness to Recommend
What differentiates SAP Service Cloud from other similar products?
License costs are very different, but both have comparable features to offer. However, SAP has a slight advantage because the integration adapters that were provided are much better than those provided by competitors, and because we also had inventory that was on the SAP platform, it is preferable to integrate with SAP Service Cloud.
What is your favorite aspect of this product?
As a consolidated platform for handling support and customer service requests, we employ SAP Service Cloud. We can keep track of and manage customer cases, allocate them to the right team members, and track the development of resolutions. Customer happiness, response times, and internal process optimization are some of the business issues that SAP Service Cloud addresses.
What do you dislike most about this product?
For interactive answers, mobile application user interfaces can be better. It is possible to enhance the knowledge article publishing capability to make it simpler to locate and access pertinent articles.
What recommendations would you give to someone considering this product?
Based on my two years of experience, SAP Service Cloud is ideal for businesses that must handle a high volume of support and customer service requests. Since it enables teams to swiftly handle comparable issues utilizing knowledge articles, businesses and organizations with a high amount of similar requests will find it to be a gem.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing