What is SAP Service Cloud?
The SAP Service Cloud solution revolutionizes customer service management by creating meaningful connections throughout the customer journey. See how you can accelerate issue resolution while delivering on your brand promise and securing future growth.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
93 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+99 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SAP Service Cloud?
Pros
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Mobile Customer Care
Customer Self Service Capabilities
Agent Collaboration
Agent Scripting
Contact Center Integration
Customer Service Knowledge Management
Customer Service Workflow Management
Multi Channel Support
Intelligent Search
Analytics and Reporting
Customer Community Management
Vendor Capability Ratings
Business Value Created
Breadth of Features
Ease of IT Administration
Quality of Features
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of Customization
Ease of Implementation
Availability and Quality of Training
Vendor Support
SAP Service Cloud Reviews
Manoj T.
- Role: Operations
- Industry: Transportation
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2023
Overall Excellent Software
Likeliness to Recommend
What differentiates SAP Service Cloud from other similar products?
Analytics and Reporting: The platform provides analytics and reporting features to track key performance metrics, monitor agent productivity, and identify areas for improvement in the customer service process.
What is your favorite aspect of this product?
Ticket Management: SAP Service Cloud allows businesses to efficiently manage customer support tickets, incidents, and service requests. It streamlines the process of logging, tracking, and resolving customer issues, ensuring timely and effective support.
What do you dislike most about this product?
Nothing to dislike as per my knowledge and experience.
What recommendations would you give to someone considering this product?
I would like to highly recommend to people and business owner to use it.
Pros
- Efficient Service
- Caring
- Altruistic
- Acts with Integrity
Ariana F.
- Role: Human Resources
- Industry: Other
- Involvement: End User of Application
Submitted Feb 2025
loyalty intensifies and income increases.
Likeliness to Recommend
What differentiates SAP Service Cloud from other similar products?
SAP Service Cloud is a CRM service software that I really like because it revolutionizes customer service management by creating meaningful connections throughout the customer journey, aligning the entire company to accelerate problem resolution while delivering on the brand promise and ensuring future growth.
What is your favorite aspect of this product?
It is a solution that has been helpful in resolving customer issues quickly through a unified agent desktop and access to strategic information and relevant data, helping to drive profitability and customer retention effortlessly.
What do you dislike most about this product?
It is an AI-powered software that improves accuracy and accelerates ticket closing with powerful case management workflows that optimize problem resolution, it is a solution that works perfectly helping to increase profitability.
What recommendations would you give to someone considering this product?
I recommend it because it helps reduce additional costs, reduce time, increase customer confidence and always stay one step ahead. It works perfectly with excellent features, unmatched service, easy handling and security.
Pros
- Acts with Integrity
- Helps Innovate
- Continually Improving Product
- Reliable
Lehar A.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Aug 2024
User friendly
Likeliness to Recommend
What differentiates SAP Service Cloud from other similar products?
It is really very user friendly
What is your favorite aspect of this product?
It's user friendliness and the way it quickly does the work
What do you dislike most about this product?
Nothing at all
What recommendations would you give to someone considering this product?
It is great product to use, maybe you will face some difficulties initially but it's great product you will gey hands on it
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing