SAP Commerce Cloud Customer Reviews 2025

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SAP

SAP Commerce Cloud

Composite Score

8.5 /10

CX Score

8.7 /10

56 Reviews

What is SAP Commerce Cloud?

SAP Commerce Cloud is a comprehensive commerce platform that includes product content management, experience management, personalization and order management. It is flexible, offering an agility layer so you can innovate and test, and then implement with confidence. We support any go-to-market model, from B2C, B2B, to B2B2C, and our accelerators package unique industry-specific capabilities for a variety of verticals. Additionally, SAP Commerce Cloud includes many prebuilt integrations to SAP core business systems and other solutions within the SAP Customer Experience portfolio.

Company Details

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Awards & Recognition

SAP Commerce Cloud won the following awards in the B2C eCommerce category

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2025 Emotional Footprint Champion

Latest Award, 2025

Strategy and Innovation
Service Experience

Latest Award, 2025

6 Top Rated Capabilities

3 Top Rated Features

2024

1 Top Rated Capabilities

2 Top Rated Features

2023

1 Top Rated Capabilities

4 Top Rated Features

2022

SAP Commerce Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SAP Commerce Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

95 Plan to Renew

81 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SAP Commerce Cloud?

4% Negative

7% Neutral

89% Positive

Pros

Helps Innovate
Effective Service
Caring
Respectful

Feature Ratings

Average 81

Catalog Management

Order Portal

Order Management

Reporting and Analytics

Payment Processing

Integrated Search

Content Management

Content Localization

Microsite Management

Predictive Recommendations

Retargeting Capabilities

Vendor Capability Ratings

Average 79

Quality of Features

Ease of Customization

Ease of Implementation

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Business Value Created

Vendor Support

Ease of Data Integration

Availability and Quality of Training

Usability and Intuitiveness

Also Featured in...

B2B eCommerce

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SAP Commerce Cloud Reviews

NASIR H.

Role: Industry Specific Role
Industry: Biotechnology
Involvement: Vendor Selection and Purchasing

Validated Review

Verified Reviewer

Submitted Mar 2024

Easy to use, Fantastic cloud

Likeliness to Recommend

10 /10

What differentiates SAP Commerce Cloud from other similar products?

SAP is easy to use compare to other, I have used for store management

What is your favorite aspect of this product?

Friendly, Gate pass generation and PO generation

What do you dislike most about this product?

Nothing to dislike

What recommendations would you give to someone considering this product?

I will recommend SAP for data integrity and material management.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Jose Francisco O.

Role: Information Technology
Industry: Retail
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2024

Easy to implement and use

Likeliness to Recommend

10 /10

What differentiates SAP Commerce Cloud from other similar products?

Shotgun start. It's all there minimizing the need for customization.

What is your favorite aspect of this product?

Ease of use when it comes to management of the platform.

What do you dislike most about this product?

There isn't anything that comes to mind.

What recommendations would you give to someone considering this product?

Depends on the size of the business, but wholeheartedly recommend.

Pros

Reliable
Continually Improving Product
Trustworthy
Efficient Service

Siva A.

Role: Operations
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2024

Likeliness to Recommend

9 /10

Pros

Continually Improving Product
Unique Features
Efficient Service
Effective Service

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SAP Commerce Cloud

What is SAP Commerce Cloud?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

SAP Commerce Cloud Ratings

88 Likeliness to Recommend

95 Plan to Renew

81 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love SAP Commerce Cloud?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Order Management Includes order entry, order processing, order tracking, and parts management.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Content Management Includes collaboration, check-in/check-out, and version control.

Content Localization The solution provides support for multiple languages and currencies.

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Also Featured in...

B2B eCommerce

SAP Commerce Cloud Reviews

NASIR H.

Easy to use, Fantastic cloud

Likeliness to Recommend

Pros

Jose Francisco O.

Easy to implement and use

Likeliness to Recommend

Pros

Siva A.

Likeliness to Recommend

Pros

Most Popular SAP Commerce Cloud Comparisons

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Shopify

Shopify Plus

WooCommerce

Square Online

Oracle Commerce

Title

Feature Ratings

Catalog Management

Order Portal

Order Management

Reporting and Analytics

Payment Processing

Integrated Search

Content Management

Content Localization

Microsite Management

Predictive Recommendations

Retargeting Capabilities

Vendor Capability Ratings

Quality of Features

Ease of Customization

Ease of Implementation

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Business Value Created

Vendor Support

Ease of Data Integration

Availability and Quality of Training

Usability and Intuitiveness