What is SAP Commerce Cloud?
SAP Commerce Cloud is a comprehensive commerce platform that includes product content management, experience management, personalization and order management. It is flexible, offering an agility layer so you can innovate and test, and then implement with confidence. We support any go-to-market model, from B2C, B2B, to B2B2C, and our accelerators package unique industry-specific capabilities for a variety of verticals. Additionally, SAP Commerce Cloud includes many prebuilt integrations to SAP core business systems and other solutions within the SAP Customer Experience portfolio.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
95 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SAP Commerce Cloud?
Pros
- Helps Innovate
- Effective Service
- Caring
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Catalog Management
Order Portal
Order Management
Reporting and Analytics
Payment Processing
Integrated Search
Content Management
Content Localization
Microsite Management
Predictive Recommendations
Retargeting Capabilities
Vendor Capability Ratings
Quality of Features
Ease of Customization
Ease of Implementation
Ease of IT Administration
Breadth of Features
Product Strategy and Rate of Improvement
Business Value Created
Vendor Support
Ease of Data Integration
Availability and Quality of Training
Usability and Intuitiveness
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SAP Commerce Cloud Reviews
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted May 2022
great potential, not very intuitive and bit pricey
Likeliness to Recommend
Pros
- Respectful
- Caring
- Client Friendly Policies
- Acts with Integrity
Cons
- Slower Product Innovation
- Less Efficient Service
- Less Inspiring
Anubhav A.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2022
Best Comprehensive Solution for Modern eCommerce
Likeliness to Recommend
What differentiates SAP Commerce Cloud from other similar products?
-A comprehensive and unified commerce platform that enables businesses to create a consistent customer experience across all channels, including web, mobile, social, and point-of-sale. -A comprehensive suite of commerce capabilities, including order management, product catalog management, merchandising, marketing, and customer service. -The ability to quickly and easily configure and customize the platform to meet the unique needs of your business. -The ability to manage your commerce operations in a secure and scalable cloud environment.
What is your favorite aspect of this product?
There are many great aspects of SAP Commerce Cloud, but for me, the flexibility and configurability are the best. With SAP Commerce Cloud, you can configure and customize your store to meet your specific needs, which is a huge advantage over other eCommerce platforms.
What do you dislike most about this product?
-The cost of the software -The complexity of the software -The time required to learn how to use the software
What recommendations would you give to someone considering this product?
If you are considering SAP Commerce Cloud, we would recommend that you speak to a SAP Commerce Cloud Partner to get a better understanding of the product and how it can benefit your business.
Pros
- Over Delivered
- Friendly Negotiation
- Appreciates Incumbent Status
- Continually Improving Product
sairam k.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2022
Easy to use, but a bit pricey
Likeliness to Recommend
What differentiates SAP Commerce Cloud from other similar products?
SAP commerce is similar to other eCommerce products. it has less concentration on cms and SEO end. upgrading newer version is difficult in hybris because of deprecation and latest enhancements
What is your favorite aspect of this product?
it is omni channel solution for ecommerce
What do you dislike most about this product?
it's built and deployment times
What recommendations would you give to someone considering this product?
consider if you are using SAP eco system products for your buisness. Ignore if you are dependent on third party systems and inventory
Pros
- Unique Features
- Helps Innovate
- Performance Enhancing
- Enables Productivity
