SAP Business One Customer Reviews 2025

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SAP

SAP Business One

Composite Score

8.0 /10

CX Score

8.0 /10

61 Reviews

What is SAP Business One?

SAP Business One is a world class award winning business management software product created by the German multinational software corporation SAP SE. It allows small and medium sized companies to automate their sales, purchase, financial, CRM, banking, production and service processes, including project and resource management. All the areas are tightly integrated and easy to use, complemented by deep industry solution capability from SAP partners and leveraging the revolutionary SAP HANA database as an in-memory platform for users to be competitive and innovative in the digital economy.

Company Details

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Awards & Recognition

SAP Business One won the following awards in the Enterprise Resource Planning - Midmarket category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Product Impact
Conflict Resolution

Latest Award, 2024

2024 Data Quadrant Champion

2024

10 Top Rated Capabilities

11 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Champion

2023

11 Top Rated Capabilities

11 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

2022

2022 Data Quadrant Champion

2022

8 Top Rated Capabilities

10 Top Rated Features

2022

2021 Emotional Footprint Champion

2021

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2021

SAP Business One Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SAP Business One.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

2
Since last award

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SAP Business One?

7% Negative

3% Neutral

90% Positive

Pros

Reliable
Acts with Integrity
Security Protects
Helps Innovate

Feature Ratings

Average 85

Accounting and Financial Management

Procurement Management

Analytics and Reporting

Industry Specific Capabilities

Supply Chain Management

BI and Performance Management

Governance Risk and Compliance

Service Management

Job and Project Management

Human Capital Management

Customer Relationship Management

Vendor Capability Ratings

Average 81

Business Value Created

Quality of Features

Breadth of Features

Usability and Intuitiveness

Ease of Implementation

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Data Integration

Vendor Support

Ease of Customization

Also Featured in...

Accounting - Small Business

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Discrete Manufacturing ERP

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View SAP Business One in this category (opens in a new tab)

SAP Business One Reviews

Richard D.

Role: C-Level
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2021

Good mix of functionality, usability & technology

Likeliness to Recommend

9 /10

What differentiates SAP Business One from other similar products?

Strength of product across functionality, usability & technology

What is your favorite aspect of this product?

Cloud capabilities

What do you dislike most about this product?

Focus on SAP HANA

What recommendations would you give to someone considering this product?

Deploy via the cloud

Pros

Includes Product Enhancements
Continually Improving Product
Reliable
Performance Enhancing

Cons

Less Efficient Service
Vendor's Interest First

Jay K.

Role: C-Level
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2021

Great Product. Easy to use. Great for SME's

Likeliness to Recommend

8 /10

What differentiates SAP Business One from other similar products?

Diverse functionality. Cloud based

What is your favorite aspect of this product?

SCM Module

What do you dislike most about this product?

HRM Module

What recommendations would you give to someone considering this product?

Negotiate well with the vendor on a holistic solution ... implementation, trainining, customisation and maintenance support

Pros

Performance Enhancing
Enables Productivity
Efficient Service
Effective Service

Luke M.

Role: Industry Specific Role
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2021

Great product, easy to use

Likeliness to Recommend

8 /10

What differentiates SAP Business One from other similar products?

Good functionality and works well with other sap products

What is your favorite aspect of this product?

Ease of use is fantastic

What do you dislike most about this product?

Hard to think of a dislike

What recommendations would you give to someone considering this product?

Worth giving a go, highly recommend better than similar products

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Trustworthy

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SAP Business One

What is SAP Business One?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

2022 Emotional Footprint Champion

2022 Data Quadrant Champion

2021 Emotional Footprint Champion

SAP Business One Ratings

88 Likeliness to Recommend

2 Since last award

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+81 Net Emotional Footprint

How much do users love SAP Business One?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Accounting and Financial Management Includes accounting and finance functions such as general ledger, accounts payable, and accounts receivable.

Procurement Management Includes purchasing and procurement management, as well as supplier management and optimization.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Industry Specific Capabilities Includes all unmentioned industry specific modules and capabilities related to the primary industry of your company.

Supply Chain Management Includes all aspects of logistics, distribution, and inventory management, as well as warehouse and shipping, order promising, and asset management.

BI and Performance Management Includes all aspects of reporting and BI analytics, as well as planning and optimization.

Governance Risk and Compliance Includes governance, risk management, compliance, security management, controls and audit.

Service Management Includes all aspects of service management, service orders, requests, field service and contracts.

Job and Project Management Includes all aspects of project planning management, costing and billing, resource management and controls, and product data management.

Human Capital Management Includes employee management functions such as recruiting, payroll, development and performance management.

Customer Relationship Management Includes sales order management functions such as quotes, contract, marketing, and automation.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Accounting - Small Business

Discrete Manufacturing ERP

SAP Business One Reviews

Richard D.

Good mix of functionality, usability & technology

Likeliness to Recommend

Pros

Cons

Jay K.

Great Product. Easy to use. Great for SME's

Likeliness to Recommend

Pros

Luke M.

Great product, easy to use

Likeliness to Recommend

Pros

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Title

2
Since last award

2
Since last award

Feature Ratings

Accounting and Financial Management

Procurement Management

Analytics and Reporting

Industry Specific Capabilities

Supply Chain Management

BI and Performance Management

Governance Risk and Compliance

Service Management

Job and Project Management

Human Capital Management

Customer Relationship Management

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Usability and Intuitiveness

Ease of Implementation

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Data Integration

Vendor Support

Ease of Customization