What is Salesforce Sales Cloud?
The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
96 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Sales Cloud?
Pros
- Respectful
- Reliable
- Enables Productivity
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Lead Management
Sales Management
Account and Contact Management
Analytics and Reporting
Customer Service Management
Collaboration
Activity and Workflow Management
Marketing Management
Quote Contract and Proposal
Telephony and Call Center Management
Mobile
Vendor Capability Ratings
Breadth of Features
Business Value Created
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Ease of Customization
Ease of Implementation
Product Strategy and Rate of Improvement
Ease of IT Administration
Usability and Intuitiveness
Vendor Support
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Conversation Intelligence
Translation missing: en.product_page.ratings.score 9.0
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Sales Enablement
Translation missing: en.product_page.ratings.score 8.9
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Lead Management
Translation missing: en.product_page.ratings.score 8.9
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Salesforce Sales Cloud Reviews
Rusty P.
- Role: C-Level
- Industry: Biotechnology
- Involvement: Business Leader or Manager
Submitted May 2022
Highly Customizable Swiss Army Knife for Business
Likeliness to Recommend
What differentiates Salesforce Sales Cloud from other similar products?
It is highly customizable, very stable and can be a true "platform". I have used Salesforce.com since its inception, but have also used several other CRMs--there's a reason it has the reputation it does!
What is your favorite aspect of this product?
The ability to accomplish ANYTHING you want with it. If there is a business need for software, it can be deployed in Salesforce.com. It can eliminate all spreadsheets, all bottlenecks, manual processes, etc
What do you dislike most about this product?
The cost is a limiter that I wish could be addressed. Although I understand it costs to innovate, it is the main reason why people look elsewhere. Otherwise, it would be only limited by the capabilities of the person administering it.
What recommendations would you give to someone considering this product?
Find someone who knows how to use the functionality within the system to maximize it. It is one of the products that most companies barely touch the surface on!
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Cons
- Less Friendly Negotiation
- Less Efficient Service
- Less Effective Service
- Role: Information Technology
- Industry: Healthcare
- Involvement: IT Leader or Manager
Submitted May 2022
Great Solution Great Features
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Eshita G.
- Role: Finance
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2022
Easy to use, intuitive software.
Likeliness to Recommend
What differentiates Salesforce Sales Cloud from other similar products?
Salesforce is the best CRM application for growing our business because of the amazing features. However, I have lost my data a few times. If saving capability is improved, it will be great.
What is your favorite aspect of this product?
It is user friendly and easy to add new functionalities to it according to the business needs.
What do you dislike most about this product?
Saving entered data is not automatic and can lead to losing work.
What recommendations would you give to someone considering this product?
This software became an indispensable part of our strategic sales meetings, provides valuable information, it is customizable, works in the cloud and not hard to implement.
Pros
- Performance Enhancing
- Enables Productivity
- Unique Features
- Inspires Innovation
