Salesforce Sales Cloud Customer Reviews 2025

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Salesforce.com Inc

Salesforce Sales Cloud

Composite Score

9.0 /10

CX Score

9.2 /10

49 Reviews

What is Salesforce Sales Cloud?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Company Details

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Awards & Recognition

Salesforce Sales Cloud won the following awards in the Conversation Intelligence category

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2025 Emotional Footprint Champion

Latest Award, 2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2025

2024 Data Quadrant Champion

2024

9 Top Rated Capabilities

11 Top Rated Features

2024

Salesforce Sales Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Sales Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Efficient Service
Fair
Transparent

Feature Ratings

Average 87

Call Analytics

Artificial Intelligence Engine

Mobile Support

Dashboards and Reporting

Call Recording

Audio Transcription

Role-Based Access

Pipeline Visibility

Manager Annotation and Feedback

Conversation Coaching

Application Integration

Vendor Capability Ratings

Average 85

Usability and Intuitiveness

Quality of Features

Breadth of Features

Business Value Created

Availability and Quality of Training

Ease of IT Administration

Ease of Customization

Ease of Implementation

Vendor Support

Ease of Data Integration

Product Strategy and Rate of Improvement

Also Featured in...

Sales Engagement Platforms

Translation missing: en.product_page.ratings.score 9.1

View Salesforce Sales Cloud in this category (opens in a new tab)

Sales Enablement

Translation missing: en.product_page.ratings.score 8.9

View Salesforce Sales Cloud in this category (opens in a new tab)

Lead Management

Translation missing: en.product_page.ratings.score 8.9

View Salesforce Sales Cloud in this category (opens in a new tab)

Customer Relationship Management - Enterprise

Translation missing: en.product_page.ratings.score 8.8

View Salesforce Sales Cloud in this category (opens in a new tab)

Salesforce Sales Cloud Reviews

Role: C-Level
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted May 2025

Gets the job done but can be difficult to use

Likeliness to Recommend

9 /10

Pros

Trustworthy
Client Friendly Policies
Fair
Altruistic

Cons

Slower Product Innovation
Commodity Features
Less Inspiring

Justin C.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2025

Fantastic product

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud from other similar products?

Salesforce is flexible and accessible for all types of business whether small or big improving their growth.

What recommendations would you give to someone considering this product?

It is user-friendly and aids in business growth and management capabilities by providing database marketing solutions

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Gemma J.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2024

Customization Heaven, But Don鈥檛 Go It Alone

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud from other similar products?

Most CRMs give you a pre-set structure, but Salesforce lets you mold it to your processes, no matter how niche or complex. It feels less like software and more like a toolkit for building your perfect sales system.

What is your favorite aspect of this product?

I set up an automated follow-up for leads marked as "hot" that triggers a series of personalized emails and task reminders鈥攑ractically working magic for our sales team.

What do you dislike most about this product?

91制片厂ing custom dashboards can feel like solving a puzzle when all you want is a quick insight. I鈥檝e spent hours trying to make data look the way I need it.

What recommendations would you give to someone considering this product?

If your team is ready to commit to deep customization. Then, bring in a Salesforce admin or consultant鈥攕omeone who can set it up properly, because trying to DIY this beast will leave you frustrated

Pros

Unique Features
Caring
Saves Time
Fair

91制片厂

Latest 91制片厂

Salesforce Sales Cloud

What is Salesforce Sales Cloud?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

Salesforce Sales Cloud Ratings

92 Likeliness to Recommend

98 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Salesforce Sales Cloud?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Call Analytics Real-time and historical reporting and analytics on call metrics, such as talk time, competition win rate, key words, sentiment etc.

Artificial Intelligence Engine Can work autonomously within a series of pre-defined parameters, including decision-making, routing, processing, and human interaction.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Dashboards and Reporting Customizable dashboards to track KPIs, rep performance, and metrics.

Call Recording Inbound and outbound calls are captured and retained in the platform, and can be appended with relevant metadata (such as callers, date/time, subject).

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Role-Based Access Enable different levels of access based on role e.g. administrators can modify and see all data or department managers have access only to their data.

Pipeline Visibility Single view into deals by combining customer interactions for visibility into executive involvement, history with past employees and leading sales indicators.

Manager Annotation and Feedback The solution allows managers to provide annotation and feedback on recorded calls, and to assign calls a score based on predefined or user-defined rubric.

Conversation Coaching The solution makes proactive recommendations to sales reps based on call attributes and dynamics, for example, balance of talk time or keywords mentioned.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Sales Engagement Platforms

Sales Enablement

Lead Management

Customer Relationship Management - Enterprise

Salesforce Sales Cloud Reviews

Gets the job done but can be difficult to use

Likeliness to Recommend

Pros

Cons

Justin C.

Fantastic product

Likeliness to Recommend

Pros

Gemma J.

Customization Heaven, But Don鈥檛 Go It Alone

Likeliness to Recommend

Pros

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Feature Ratings

Call Analytics

Artificial Intelligence Engine

Mobile Support

Dashboards and Reporting

Call Recording

Audio Transcription

Role-Based Access

Pipeline Visibility

Manager Annotation and Feedback

Conversation Coaching

Application Integration

Vendor Capability Ratings

Usability and Intuitiveness

Quality of Features

Breadth of Features

Business Value Created

Availability and Quality of Training

Ease of IT Administration

Ease of Customization

Ease of Implementation

Vendor Support

Ease of Data Integration

Product Strategy and Rate of Improvement