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Salesforce Sales Cloud Logo Award Winner Product Badge
Salesforce Sales Cloud Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Sales Cloud

Composite Score
8.8 /10
CX Score
8.9 /10
Category
Salesforce Sales Cloud
8.8 /10

What is Salesforce Sales Cloud?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Company Details


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Awards & Recognition

Salesforce Sales Cloud won the following awards in the Customer Relationship Management - Enterprise category

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Salesforce Sales Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Sales Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud?

3% Negative
7% Neutral
90% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Acts with Integrity

Feature Ratings

Average 84

Lead Management

87

Sales Management

87

Account and Contact Management

86

Analytics and Reporting

85

Customer Service Management

85

Collaboration

85

Activity and Workflow Management

83

Marketing Management

82

Quote Contract and Proposal

82

Telephony and Call Center Management

80

Mobile

77

Vendor Capability Ratings

Average 83

Breadth of Features

86

Business Value Created

85

Quality of Features

85

Availability and Quality of Training

83

Ease of Data Integration

82

Ease of Customization

82

Ease of Implementation

81

Product Strategy and Rate of Improvement

81

Ease of IT Administration

81

Usability and Intuitiveness

81

Vendor Support

80

Salesforce Sales Cloud Reviews

Tanner W.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Powerful, but needs a good driver behind the wheel

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud from other similar products?

Salesforce seems to integrate with everything we'd need it to

What is your favorite aspect of this product?

I like being able to see all of my accounts at a glance

What do you dislike most about this product?

I dont' like how difficult it is to spin up dashboards or find existing dashboards

What recommendations would you give to someone considering this product?

If you're scaling quickly, go with it

Pros

  • Enables Productivity
  • Reliable
  • Effective Service
  • Caring

Belinda J.

  • Role: Sales Marketing
  • Industry: Biotechnology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Helps in better management of leads and sales

Likeliness to Recommend

8 /10

What differentiates Salesforce Sales Cloud from other similar products?

Salesforce Sales Cloud Enterprise is unique in that it not only promises to deliver all features, but it also covers everything we need to manage our business on an automation platform with smart and cognitive intelligence capabilities. Salesforce also ensures easy contact management by providing access to customer key data and connection history.

What is your favorite aspect of this product?

It provides a complete view of the customer, including analytics and engagement-boosting methods. Customers' social data can be used to gain a better knowledge of their specific behavior so we can provide them with the services in which they have shown interest. Having Salesforce also helps us track the progress of agreements by obtaining a comprehensive and unified snapshot of contact information.

What do you dislike most about this product?

After using this I recognize that great power comes with greater challenges, which I certainly am not able to fully comprehend or fix, these can only be fixed by our IT team. I am just hoping that we'll be able to streamline the experience soon. Furthermore, its authenticator is difficult to operate and regularly fails.

What recommendations would you give to someone considering this product?

Salesforce Sales Cloud Enterprise is the undisputed king of CRM products that may be a wonderful fit for your company, whether it's tiny or huge, and it allows you to work and engage with your customers from anywhere. With prediction and performance monitoring, Salesforce CRM streamlines your sales and business practices. Users should try it someday at least once.

Pros

  • Helps Innovate
  • Client Friendly Policies
  • Acts with Integrity
  • Over Delivered

Frank D.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Wonderful fit for any company

Likeliness to Recommend

8 /10

What differentiates Salesforce Sales Cloud from other similar products?

We have examined multiple systems but in the end, we concluded that Salesforce is the best answer for our company. It entirely has transformed the way we use to interact with our customers by fostering a deeper connection. Salesforce Sales Cloud Platform provides a unique experience by providing a clear snapshot of each client interaction.

What is your favorite aspect of this product?

Salesforce is one of the most popular cloud-based customer relationship management software out there that is intended for use in not only customer service but also in marketing and sales. Setting up, using, and managing Salesforce Sales Cloud does not necessitate any technical knowledge because it comes with aesthetic design and a well-managed interface. Additionally, the ready-made templates make emailing customers a breeze.

What do you dislike most about this product?

Salesforce scaling, like its setup, is a pain. Both processes need a significant amount of resources, and this was the only product that we were unable to set up on our own and had to hire an expert to do so, but once set up, it proved worthwhile for our investment and effort.

What recommendations would you give to someone considering this product?

Salesforce Sales Cloud is a modern yet intuitive environment to work on that helps its users in enhancing their contacts and conversations with their customers as well as also helps to grow leads and profits. The competitive advantage is that it also displays the various levels of a deal, which aids users in making their next step. These advantages are available to anyone considering Salesforce CRM, and I am confident that they will adore using it.

Pros

  • Enables Productivity
  • Trustworthy
  • Unique Features
  • Client Friendly Policies

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