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Salesforce Sales Cloud Logo Award Winner Product Badge
Salesforce Sales Cloud Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Sales Cloud

Composite Score
8.8 /10
CX Score
8.9 /10
Category
Salesforce Sales Cloud
8.8 /10

What is Salesforce Sales Cloud?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Company Details


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Awards & Recognition

Salesforce Sales Cloud won the following awards in the Customer Relationship Management - Enterprise category

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Salesforce Sales Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Sales Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud?

3% Negative
7% Neutral
90% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Acts with Integrity

Feature Ratings

Average 84

Lead Management

87

Sales Management

87

Account and Contact Management

86

Analytics and Reporting

85

Customer Service Management

85

Collaboration

85

Activity and Workflow Management

83

Marketing Management

82

Quote Contract and Proposal

82

Telephony and Call Center Management

80

Mobile

77

Vendor Capability Ratings

Average 83

Breadth of Features

86

Business Value Created

85

Quality of Features

85

Availability and Quality of Training

83

Ease of Data Integration

82

Ease of Customization

82

Ease of Implementation

81

Product Strategy and Rate of Improvement

81

Ease of IT Administration

81

Usability and Intuitiveness

81

Vendor Support

80

Salesforce Sales Cloud Reviews

David C.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Improved the relationship with our clients

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud from other similar products?

Salesforce Sales Cloud assists in putting all organizational resources on the same page and allows us to examine data and be more organized rather than being garbled and confused. The Salesforce Sales Cloud has assisted us all in being transparent and maintaining positive relationships with local organizations in order to realize our potential.

What is your favorite aspect of this product?

Salesforce is a fantastic tool for businesses that deal with all sorts of information. Both development and maintenance costs will be considerably lowered with traditional infrastructure, where we handle everything ourselves. For the ad agency side of our organization, the promise of enhancing project tracking, prospects, and so on. Overall it is giving reliable and mind-blowing services.

What do you dislike most about this product?

The initial configuration takes a long time and requires a lot of knowledge to do it right. It's quite tough to do it without the help of a trusted third party. When it is implemented incorrectly, it can be overwhelming and there is a learning curve, but that's okay because CRMs are hot right now.

What recommendations would you give to someone considering this product?

In my opinion, Salesforce is a real sales CRM that integrates with a huge number of third-party applications, which also includes Marketo. After using it, I can easily analyze my colleagues' active sales progress. Check when and what the client purchased as soon as possible. Finding the client's contact information is just a breeze because they are registered on our eCommerce page, so I may contact him personally later.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

Christoph V.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Outstanding tool to manage sales

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud from other similar products?

Salesforce, in my perspective, is the greatest CRM available. I have tested four other CRMs and none of them function as well as Salesforce. The evaluation and protection method provides us with the ideal viewpoint for determining whether our goals are well-defined, where we can enhance, and so broaden our ideas.

What is your favorite aspect of this product?

The gains to the organization would be a faster return on investment, specifically in the sales and service model. It's ideal for our business as we rely heavily on sales and support. I don't even think there's anything I've ever wanted in terms of bespoke versatility, reporting, or operations that I couldn't put up. I'm also pleased with the integration possibilities offered.

What do you dislike most about this product?

I faced several errors with the tool that have become wonky with time. In addition to this, the dependent fields are sometimes not well stated, and I have to hunt to figure out what is required to move a trade through to the next stage. Apart from these issues, they can help with certain slowness issues in the application when I have numerous windows open.

What recommendations would you give to someone considering this product?

Highly recommended! The scalability of the Salesforce Sales Cloud is something I really admire. It may be used by any business size and scaled as the company expands, which is uncommon in other CRMs because most are tailored to certain business sizes. It has given us a more direct line of communication with each of our clients, potentially raising our company's visibility.

Pros

  • Helps Innovate
  • Trustworthy
  • Unique Features
  • Efficient Service

Carl O.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Pricey for what it is, but its a detailed software

Likeliness to Recommend

6 /10

What differentiates Salesforce Sales Cloud from other similar products?

I think it's the most detailed and thorough software on the market, it just has so many features and integrations.

What is your favorite aspect of this product?

I love the integrations available, this really sets it apart from the rest.

What do you dislike most about this product?

Partly due to all the features, I feel the UX is not optimal. I find it quite convoluted to navigate.

What recommendations would you give to someone considering this product?

It all depends what you want from a CRM system, however if you are an SME I think there are better options out there.

Pros

  • Efficient Service
  • Respectful
  • Altruistic
  • Acts with Integrity

Cons

  • Inhibits Innovation
  • Less Performance Enhancing
  • Charges for Enhancements

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