What is Salesforce Sales Cloud?
The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
96 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Sales Cloud?
Pros
- Respectful
- Reliable
- Enables Productivity
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Lead Management
Sales Management
Account and Contact Management
Analytics and Reporting
Customer Service Management
Collaboration
Activity and Workflow Management
Marketing Management
Quote Contract and Proposal
Telephony and Call Center Management
Mobile
Vendor Capability Ratings
Breadth of Features
Business Value Created
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Ease of Customization
Ease of Implementation
Product Strategy and Rate of Improvement
Ease of IT Administration
Usability and Intuitiveness
Vendor Support
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Sales Enablement
Translation missing: en.product_page.ratings.score 8.9
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Lead Management
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Salesforce Sales Cloud Reviews
Arpit D.
- Role: Vendor Management
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Jun 2022
The Best CRM Platform, Excellent To Increase Sales
Likeliness to Recommend
What differentiates Salesforce Sales Cloud from other similar products?
alesforce is an extremely versatile platform that has grown a lot and in a short time, thanks to all the updates that are constantly being brought to it. It is an ecosystem that can serve many industries, since it can have a specific product referring to any branch of work, so it can satisfy the needs of any type of client, which makes it the best software to store sales and details of orders for your organization as you can properly store important business data and reports in this software. It is very easy to send contracts to your client and view their information in one go, from this platform.
What is your favorite aspect of this product?
I love how customizable Salesforce can be, I love the fact that I can combine my data to create my analytics within different objects and that it allows for third-party integrations, which can help provide solutions to things very quickly because you also have the chat process and the email process.
What do you dislike most about this product?
There is nothing about Salesforce itself that I don't particularly dislike, the truth is that I have had an amazing experience using this software, but sometimes, it can have some bugs, which can be a bit annoying like not being able to use the flows correctly, but It is not something that prevents me from continuing to enjoy this program since it is something that does not happen constantly.
What recommendations would you give to someone considering this product?
Salesforce is feature rich and blazing fast, it can be used as more than a sales tool, most of its features are easy to use and also super helpful like hints, coding window, Developer Console, SOQL, they are very useful features precise which makes it the most efficient and effective CRM we have ever used
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Rezwana S.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2022
The all-known Salesforce UI for SMBs
Likeliness to Recommend
What differentiates Salesforce Sales Cloud from other similar products?
It augments the capabilities of Salesforce, so if you are already using Salesforce then this software would provide with lot of other analytical tools to manage the pipeline.
What is your favorite aspect of this product?
Analytical tools provided such as account and contact management, automatic data capture, opportunity tracking, lead management, task and event tracking; mail sync up is another crucial addition. For small businesses such as ours, this is a better equipped version from Salesforce Lightning platform.
What do you dislike most about this product?
I can not create custom objects in Salesforce essentials, I would like to see that in this solution.
What recommendations would you give to someone considering this product?
For small to mid sized business, this solution is a good one for managing all the customer data and responding to requests from a single screen, if you are familiar with the Salesforce interface. However, the pricing is on the higher side to start with.
Pros
- Helps Innovate
- Continually Improving Product
- Trustworthy
- Unique Features
Florian P.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2022
Great CRM platform!
Likeliness to Recommend
What differentiates Salesforce Sales Cloud from other similar products?
Industry leadership & degree of customizability & analytics platform
What is your favorite aspect of this product?
Ease of use
What do you dislike most about this product?
Platform can be slow at times, takes a few seconds to load per page
What recommendations would you give to someone considering this product?
Ask around and see what your peers are saying. Chances are, they are already using SFDC.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Performance Enhancing
Cons
- Less Generous
- Under Delivered
- Leverages Incumbent Status
