
What is Salesforce Sales Cloud?
The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
96 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Sales Cloud?
Pros
- Respectful
- Reliable
- Enables Productivity
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Lead Management
Sales Management
Account and Contact Management
Analytics and Reporting
Customer Service Management
Collaboration
Activity and Workflow Management
Marketing Management
Quote Contract and Proposal
Telephony and Call Center Management
Mobile
Vendor Capability Ratings
Breadth of Features
Business Value Created
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Ease of Customization
Ease of Implementation
Product Strategy and Rate of Improvement
Ease of IT Administration
Usability and Intuitiveness
Vendor Support
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Sales Engagement Platforms
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Conversation Intelligence
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Sales Enablement
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Lead Management
Translation missing: en.product_page.ratings.score 8.9
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Salesforce Sales Cloud Reviews

Beckham L.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2022
An efficient and effective CRM system
Likeliness to Recommend
What differentiates Salesforce Sales Cloud from other similar products?
Very easy to explore through the several categories, including relationships and opportunities. Integrating Front, Wingman, Conga Documentation, Salesloft, and other systems is relatively easy. Enables data and comments to be tracked, shared, and used in sales and problem-solving scenarios. Salesforce is tremendously beneficial for firms dealing with massive amounts of data.
What is your favorite aspect of this product?
Due to its opportunity Management tool, we can get a complete picture of the deals our team has completed. We may easily observe the scene, the goods, the competitors, quotes, and other information. We can continuously tweak our efforts across all channels as we follow our leads from click to close. The contract part is organized and well-structured; the level of detail allows for a comprehensive understanding; the system of folders and subfolders is quite beneficial, and the Chatter system is straightforward.
What do you dislike most about this product?
Flexibility, modification, and adaptation might make it challenging to handle all fields, apps, etc. User onboarding has proven to be harder than expected in practice. Even though it is not a technical issue, the product provider must offer more significant support. Changing to a different application makes connecting to any other system possible.
What recommendations would you give to someone considering this product?
With the aid of the salesforce sales cloud, businesses of all sizes can handle Opportunities and Activities in a productive and business-focused manner. The strategy gives immediate returns on investment and benefits businesses. It is good at integrating. Utilizing the application is easy. While more intricate emails can be programmed, templates give speedy results.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity

Kyla D.
- Role: Sales Marketing
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2022
Has the whole market so it's easy to switch jobs
Likeliness to Recommend
What differentiates Salesforce Sales Cloud from other similar products?
Integration with other software platforms & lead tools
What is your favorite aspect of this product?
Tracking leads
What do you dislike most about this product?
Locks on changing data
What recommendations would you give to someone considering this product?
Recommend because people you hire will most likely know it already
Pros
- Enables Productivity
- Appreciates Incumbent Status
- Reliable
- Performance Enhancing
Cons
- Inhibits Innovation
- Slower Product Innovation
Vijendra R.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2022
The best customer relationship management tool
Likeliness to Recommend
What differentiates Salesforce Sales Cloud from other similar products?
Keeping track of customer contacts, sharing accounts and possibilities across the business, and having the option to tailor information relevant to financial services customers.
What is your favorite aspect of this product?
We utilize all features,聽create pipeline reports, send mailings (to specific audiences), integrate website contact forms, and overall take care of everything we need from a CRM and fundamental marketing perspective. Before beginning, we imported all previous data using https://dataloader.io/ (works well as our data was previously organized in Excel).
What do you dislike most about this product?
The built-in restrictions, such as the inability to create report folders or use the Salesforce API, which limits access to third-party solutions, can occasionally be annoying. But for the price, it's a great deal, and after we use up this version, we'll upgrade.
What recommendations would you give to someone considering this product?
My favorite is Salesforce because of its simple layout. You'll discover that using it is straightforward after a few adjustment periods. Furthermore, salespeople constantly upgrade their talents, which keeps them one step ahead of the competition. Another thing I like about Salesforce is how quickly it can be set up; compared to other CRMs, this one deploys quite rapidly! Salesforce may become more complex as new features and functions are added, but overall, it is still manageable. Although Salesforce isn't the cheapest customer relationship management program available, it delivers the best outcomes, making the cost well worth it.
Pros
- Enables Productivity
- Efficient Service
- Effective Service
- Transparent