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Salesforce Sales Cloud Logo Award Winner Product Badge
Salesforce Sales Cloud Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Sales Cloud

Composite Score
8.8 /10
CX Score
8.9 /10
Category
Salesforce Sales Cloud
8.8 /10

What is Salesforce Sales Cloud?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Company Details


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Awards & Recognition

Salesforce Sales Cloud won the following awards in the Customer Relationship Management - Enterprise category

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Salesforce Sales Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Sales Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud?

3% Negative
7% Neutral
90% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Acts with Integrity

Feature Ratings

Average 84

Lead Management

87

Sales Management

87

Account and Contact Management

86

Analytics and Reporting

85

Customer Service Management

85

Collaboration

85

Activity and Workflow Management

83

Marketing Management

82

Quote Contract and Proposal

82

Telephony and Call Center Management

80

Mobile

77

Vendor Capability Ratings

Average 83

Breadth of Features

86

Business Value Created

85

Quality of Features

85

Availability and Quality of Training

83

Ease of Data Integration

82

Ease of Customization

82

Ease of Implementation

81

Product Strategy and Rate of Improvement

81

Ease of IT Administration

81

Usability and Intuitiveness

81

Vendor Support

80

Salesforce Sales Cloud Reviews

Sutton Oliver A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

An awesome CRM that's affordable and fantastic

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud from other similar products?

The variety of features offered and the ability to register most activities on a single platform. The system already has all the required widgets, modules, and functionalities, and the developers also offer support. The advantageous licensing of Salesforce is one of the things that influenced our decision. The app functions well, looks, and are quick and safe.

What is your favorite aspect of this product?

It's a respectable application. I advise anyone seeking an amazing CRM to use it. Intuitive, distinctive, and simple to customize. Each window contains as much information as the brain can process without making you feel out of control. Once you understand the special method Salesforce employs, you'll see how neatly it arranges your leads and sales process. There are many options and capabilities, and once configured for usage, it is simple to train your sales and marketing representatives.

What do you dislike most about this product?

Getting started requires having several modules and components activated. Then, basic features like email integration stop working. There are few knowledge resources, such as tutorials or manuals, no automatic updates, and several functionalities that still need improvement. There is no automatic update feature, and updates are typically delayed by a few weeks from their initial "deadline."

What recommendations would you give to someone considering this product?

A comprehensive solution is Salesforce. From the administrator's standpoint, it is also quite simple to manage. Releases of new features and updates occur often. CRM is unique, making it appropriate for all of our activities. The team has shown a great understanding of our company's needs, and getting in touch with the vendor is simple.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jeremy P.

  • Role: Industry Specific Role
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Highly recommended software.

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud from other similar products?

From this platform, it is very simple to send agreements to your clients and view their details all at once. With its help, we can handle all of the data very effectively, and we can monitor the expansion and sales of the business with the aid of reports produced on the same platform, which are lovely and wonderful because they help us save time.

What is your favorite aspect of this product?

Additionally, you can have all pricing lists controlled centrally, which in my case has been quite advantageous because I work with sales throughout the globe and can set up my price list in the many currencies that are currently in use. I believe that the resources you offer to support my success at work are second to none.

What do you dislike most about this product?

The management of all fields, all apps, etc. can become difficult due to flexibility, customizations, and adaption. In actuality, user onboarding has been more challenging than anticipated. Although it is not a technical problem, the product provider should provide better help.

What recommendations would you give to someone considering this product?

There's a reason why Salesforce is regarded as the top CRM available. The program is up to date, easily adaptable, and scalable. Additionally, it natively interacts with practically all cloud-based applications now in use, and Zippier is frequently used to manage integrations that don't already exist. Our development team will occasionally need to use the API for more challenging integrations.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Anastacio III T.

  • Role: Operations
  • Industry: Entertainment
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Awesome Product!

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud from other similar products?

Salesforce is a lot more professional than the other ones.

What is your favorite aspect of this product?

Everything is provided, phone, chat and email features. Salesforce has it all!

What do you dislike most about this product?

None so far.

What recommendations would you give to someone considering this product?

Everything is provided, phone, chat and email features. Salesforce has it all!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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