What is Salesforce Sales Cloud?
The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
96 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Sales Cloud?
Pros
- Respectful
- Reliable
- Enables Productivity
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Lead Management
Sales Management
Account and Contact Management
Analytics and Reporting
Customer Service Management
Collaboration
Activity and Workflow Management
Marketing Management
Quote Contract and Proposal
Telephony and Call Center Management
Mobile
Vendor Capability Ratings
Breadth of Features
Business Value Created
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Ease of Customization
Ease of Implementation
Product Strategy and Rate of Improvement
Ease of IT Administration
Usability and Intuitiveness
Vendor Support
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Conversation Intelligence
Translation missing: en.product_page.ratings.score 9.0
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Sales Enablement
Translation missing: en.product_page.ratings.score 8.9
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Lead Management
Translation missing: en.product_page.ratings.score 8.9
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Salesforce Sales Cloud Reviews
Jorge S.
- Role: Information Technology
- Industry: Banking
- Involvement: IT Leader or Manager
Submitted Mar 2023
Big ecosystem, curb your expectations
Likeliness to Recommend
What differentiates Salesforce Sales Cloud from other similar products?
Is the biggest name in the CRM industry and will remain there for a while. There's no serious challenger in the category so is a safe bet.
What is your favorite aspect of this product?
Has a lot out of the box
What do you dislike most about this product?
Forces the organization to work the "Salesforce way".
What recommendations would you give to someone considering this product?
Have an absolute clarity of what are the business processes that will be supported by Salesforce and how are they modeled. Don't consider it the silver bullet that will solve all your painpoints.
Pros
- Acts with Integrity
- Trustworthy
- Efficient Service
- Effective Service
Cons
- Vendor Friendly Policies
- Under Delivered
- Inhibits Innovation
Xinyu (Candy) Y.
- Role: Industry Specific Role
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Mar 2023
Great platform for customer centricity
Likeliness to Recommend
What differentiates Salesforce Sales Cloud from other similar products?
The platform design and data visualization tools
What is your favorite aspect of this product?
Customer-facing tools and easy to pull data out from the platform
What do you dislike most about this product?
Yes, it's a bit pricy
What recommendations would you give to someone considering this product?
No specific recommendations but would like to have more useful dashboards to show progress on tasks
Pros
- Helps Innovate
- Performance Enhancing
- Trustworthy
- Efficient Service
Henry J.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2023
The Perfect Sales Companion
Likeliness to Recommend
What differentiates Salesforce Sales Cloud from other similar products?
Salesforce records emails we send to accounts and the phone dial connects to our zoom account saving us time by logging the calls automatically.
What is your favorite aspect of this product?
The variety of tools that integrate with Salesforce is a huge plus, although not all partner integrations are created equal.
What do you dislike most about this product?
I find the new Salesforce Lightning version slower, with many clicks required to reveal important data items, and key information often hidden behind "view more/all" links or hover-over pop-up windows
What recommendations would you give to someone considering this product?
One of the biggest benefits of Salesforce is being able to access existing information on our clients and accounts without having to rely on my colleagues on other teams, saving us time and effort in verbally sharing or physically storing this information.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Trustworthy
