Salesforce Sales Cloud Customer Reviews 2025

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Salesforce.com Inc

Salesforce Sales Cloud

Composite Score

8.8 /10

CX Score

8.9 /10

919 Reviews

What is Salesforce Sales Cloud?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Company Details

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Awards & Recognition

Salesforce Sales Cloud won the following awards in the Customer Relationship Management - Enterprise category

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2025 Emotional Footprint Champion

Latest Award, 2025

2024 Data Quadrant Champion

2024

8 Top Rated Capabilities

9 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

9 Top Rated Capabilities

8 Top Rated Features

2023

2022 Data Quadrant Champion

2022

9 Top Rated Capabilities

9 Top Rated Features

2022

Salesforce Sales Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Sales Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud?

3% Negative

7% Neutral

90% Positive

Pros

Respectful
Reliable
Enables Productivity
Acts with Integrity

Feature Ratings

Average 84

Lead Management

Sales Management

Account and Contact Management

Analytics and Reporting

Customer Service Management

Collaboration

Activity and Workflow Management

Marketing Management

Quote Contract and Proposal

Telephony and Call Center Management

Mobile

Vendor Capability Ratings

Average 83

Breadth of Features

Business Value Created

Quality of Features

Availability and Quality of Training

Ease of Data Integration

Ease of Customization

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of IT Administration

Usability and Intuitiveness

Vendor Support

Also Featured in...

Sales Engagement Platforms

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Conversation Intelligence

Translation missing: en.product_page.ratings.score 9.0

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Sales Enablement

Translation missing: en.product_page.ratings.score 8.9

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Lead Management

Translation missing: en.product_page.ratings.score 8.9

View Salesforce Sales Cloud in this category (opens in a new tab)

Salesforce Sales Cloud Reviews

Jonathan W.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2023

Very complicated to use as a simple sales tool

Likeliness to Recommend

7 /10

What differentiates Salesforce Sales Cloud from other similar products?

Very high end. Huge breadth of features, though not aimed at the voice and lead generation market for smaller SME's

What is your favorite aspect of this product?

Breadth of features

What do you dislike most about this product?

Too technical for smaller businesses, and in particular not quite intuitive for managing a sales pipeline

What recommendations would you give to someone considering this product?

It really depends on your business size. Far more intuitive products on the market available at much lower cost

Pros

Continually Improving Product
Unique Features
Transparent
Security Protects

Jessica M.

Role: Information Technology
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2023

you get out of it what you put in it

Likeliness to Recommend

8 /10

What differentiates Salesforce Sales Cloud from other similar products?

You own the product in a sense. You can customize a lot to fit your business and needs however you need someone to learn how to configure and maintain it. The more someone knows and understands what Salesforce can do and how to do, the more you can get out of it. The technology is great and it opens the door for you to use it in so many ways. The reports and dashboards can really bring accountability to different groups and if leadership can buy in, then you'll be more successful. There is also a lot of help out there in the community which is great for someone learning to become an admin.

What is your favorite aspect of this product?

How customizable it is and how much you can use Salesforce for (not just sales)

What do you dislike most about this product?

Sometimes it may involve more clicks than desired. In a fast paced modern and technology heavy world, it may not always do what you want it to. For example, there aren't as many drag and drop features ability. Sometimes new set of features is packaged into a new product and you may need other apps integrated into Salesforce to get other functionality needed.

What recommendations would you give to someone considering this product?

Think through if there will be someone internally or a managed service partner that will be able to maintain, improve, and constantly configure Salesforce to get the most value. Understand how it will specifically help your business and processes and not just the high level prettiness of it all. Go deep into demos.

Pros

Continually Improving Product
Helps Innovate
Reliable
Performance Enhancing

Cons

Less Efficient Service
Less Effective Service
Less Caring

Andres M.

Role: Information Technology
Industry: Consulting
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2023

is a great product, user friendly, easy to learn

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud from other similar products?

I dont have enough information to compare.

What is your favorite aspect of this product?

It is very user friendly, easy to learn and to implement. Fast and responsive UI

What do you dislike most about this product?

I dont have enough information for tjhis.

What recommendations would you give to someone considering this product?

I little bit pricey if you are buying different modules from salesforce

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Cons

Less Effective Service

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Salesforce Sales Cloud

What is Salesforce Sales Cloud?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2022 Data Quadrant Champion

Salesforce Sales Cloud Ratings

87 Likeliness to Recommend

96 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Salesforce Sales Cloud?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Activity and Workflow Management Text or code-based and visual workflow designers.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Sales Engagement Platforms

Conversation Intelligence

Sales Enablement

Lead Management

Salesforce Sales Cloud Reviews

Jonathan W.

Very complicated to use as a simple sales tool

Likeliness to Recommend

Pros

Jessica M.

you get out of it what you put in it

Likeliness to Recommend

Pros

Cons

Andres M.

is a great product, user friendly, easy to learn

Likeliness to Recommend

Pros

Cons

Most Popular Salesforce Sales Cloud Comparisons

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Title

Feature Ratings

Lead Management

Sales Management

Account and Contact Management

Analytics and Reporting

Customer Service Management

Collaboration

Activity and Workflow Management

Marketing Management

Quote Contract and Proposal

Telephony and Call Center Management

Mobile

Vendor Capability Ratings

Breadth of Features

Business Value Created

Quality of Features

Availability and Quality of Training

Ease of Data Integration

Ease of Customization

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of IT Administration

Usability and Intuitiveness

Vendor Support