What is Salesforce Sales Cloud?
The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
96 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Sales Cloud?
Pros
- Respectful
- Reliable
- Enables Productivity
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Lead Management
Sales Management
Account and Contact Management
Analytics and Reporting
Customer Service Management
Collaboration
Activity and Workflow Management
Marketing Management
Quote Contract and Proposal
Telephony and Call Center Management
Mobile
Vendor Capability Ratings
Breadth of Features
Business Value Created
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Ease of Customization
Ease of Implementation
Product Strategy and Rate of Improvement
Ease of IT Administration
Usability and Intuitiveness
Vendor Support
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Conversation Intelligence
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Sales Enablement
Translation missing: en.product_page.ratings.score 8.9
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Lead Management
Translation missing: en.product_page.ratings.score 8.9
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Salesforce Sales Cloud Reviews
Mahender R.
- Role: Information Technology
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Jan 2025
Easy to use, and add new enhancements easily
Likeliness to Recommend
What differentiates Salesforce Sales Cloud from other similar products?
Salesforce Sales Cloud Enterprise stands out with: Customization: Tailor workflows and interfaces with minimal coding. Comprehensive Features: Manage leads, opportunities, forecasting, and more in one platform. Scalability: Supports businesses of all sizes and complexities.
What is your favorite aspect of this product?
one standout aspect of Salesforce Sales Cloud Enterprise is its customization and scalability. Businesses can tailor the platform to fit their unique needs while still having the flexibility to grow and adapt as they scale. This balance of personalization and future-proofing makes it incredibly powerful and versatile for organizations of all sizes.
What do you dislike most about this product?
I can't saying as such. N/A
What recommendations would you give to someone considering this product?
I can't saying as such. N/A
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Manivannan A.
- Role: Sales Marketing
- Industry: Engineering
- Involvement: Business Leader or Manager
Submitted Jan 2025
Comprehensive CRM with AI
Likeliness to Recommend
What differentiates Salesforce Sales Cloud from other similar products?
It differentiates from other products because of its advanced AI capabilities which are deeply embedded across its platform, and it is known for its high degree of customization.
What is your favorite aspect of this product?
The most favored aspect of salesforce is its customizability and scalability.
What do you dislike most about this product?
Performance issues in which some of the people report slow loading and performance lags when working with large datasets
What recommendations would you give to someone considering this product?
I would like to recommend them by starting with their pilot program
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Trustworthy
Vuyo V.
- Role: Consultant
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Oct 2024
Great and efficient product with unique features
Likeliness to Recommend
What differentiates Salesforce Sales Cloud from other similar products?
Their integration capabilities are unmatched. Salesforce is able to connect with other third-party applications which makes it a central hub for business operations this alone is a winner. It is also has the agility for customization allowing companies to tailor their platform to their specific needs without extensive coding and extra work. Salesforce's Analytics offers advanced insights and predictive capabilities that extend and enable businesses a competitive advantage. Salesforce has a large community of developers, consultants, and partners that contribute to continuous innovation and support making it accessible globally.
What is your favorite aspect of this product?
The AI capabilities having a tool that brings predictive analytics right to your fingertips鈥攆orecasting sales, predicting customer behavior, and automating tasks is everything for me.
What do you dislike most about this product?
It can sometimes feel like it's a bit too complex especially for smaller businesses that do not have a dedicated team to handle it. Also, the cost can add up quickly with all the add-on's and extra features can be too costly.
What recommendations would you give to someone considering this product?
First off be crystal clear on what your business needs. Salesforce is full of customization's, meaning that you can end up paying for features you don鈥檛 actually need. Start with the basics and grow from there. Second, consider partnering with a consultant to help with implementation. This will make the process a lot smoother, especially if your team isn鈥檛 tech-savvy. Lastly, make use of the training platform. It has a lot of resources to get you up to speed and help your team become Salesforce pros soon.
Pros
- Helps Innovate
- Continually Improving Product
- Trustworthy
- Efficient Service
