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Salesforce Sales Cloud Professional Logo
Salesforce Sales Cloud Professional Logo
Salesforce.com Inc

Salesforce Sales Cloud Professional

Composite Score
8.0 /10
CX Score
8.1 /10
Category
Salesforce Sales Cloud Professional
8.0 /10

What is Salesforce Sales Cloud Professional?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Company Details


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Awards & Recognition

Salesforce Sales Cloud Professional won the following awards in the Customer Relationship Management - Midmarket category

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Salesforce Sales Cloud Professional Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Sales Cloud Professional.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

96 Plan to Renew

83 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud Professional?

4% Negative
10% Neutral
86% Positive

Pros

  • Helps Innovate
  • Respectful
  • Reliable
  • Fair

Feature Ratings

Average 83

Sales Management

88

Analytics and Reporting

86

Collaboration

85

Lead Management

84

Activity and Workflow Management

81

Marketing Management

80

Account and Contact Management

79

Customer Service Management

79

Telephony and Call Center Management

78

Quote Contract and Proposal

76

Mobile

75

Vendor Capability Ratings

Average 81

Breadth of Features

86

Ease of Data Integration

86

Business Value Created

84

Quality of Features

84

Ease of IT Administration

82

Ease of Implementation

79

Ease of Customization

79

Product Strategy and Rate of Improvement

78

Usability and Intuitiveness

78

Availability and Quality of Training

77

Vendor Support

77

Salesforce Sales Cloud Professional Reviews

Kerren A.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

Salesforce sales cloud is an amazing CRM platform.

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud Professional from other similar products?

Salesforce is a particularly versatile platform that has grown plenty and in a short time, due to all the updates that are perpetually being delivered to it. It鈥檚 an scheme which will serve several industries, since it can have a particular product referring to any branch of work, thus it can satisfy the wants of any type of consumer, that makes it the most effective software package to store sales and details of orders for your organization as you鈥檒l be able to properly store vital business information and reports during this software. It鈥檚 very simple to send contracts to your client and view their data in one go, from this platform.

What is your favorite aspect of this product?

I love how customizable Salesforce can be. I like the fact that I can combine my data to make my analytics inside different objects which it permits for third-party integrations, which may facilitate offering solutions to things very quickly because you also have the chat process and also the email process. Also, it gives me huge power to create my dashboards and reports on the info gathered in this, reducing my dashboard building efforts and provides me the flexibility to customize its fields according to my needs.

What do you dislike most about this product?

This could be supported by the program manager or configuration of the application, however several of the views have too many fields with none information. Some aren鈥檛 clear on what they mean. Needs a great deal of scrolling through many blank fields to induce the relevant data that鈥檚 present throughout.

What recommendations would you give to someone considering this product?

Salesforce is feature-wealthy and blazing fast, it can be used as more than a sales tool, most of its options are straightforward to use and conjointly super useful like hints, coding window, Developer Console, SOQL, they鈥檙e helpful features precise that makes it the foremost economical and effective CRM we鈥檝e ever used.

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Dave P.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

The gold standard in CRM

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud Professional from other similar products?

Functionality, reputation, reliability

What is your favorite aspect of this product?

Simple easy to use list email marketing functionality

What do you dislike most about this product?

Resistance to accommodate the small things to make life easier

What recommendations would you give to someone considering this product?

Give it a try, it will become a habit

Pros

  • Transparent
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Molly H.

  • Role: Operations
  • Industry: Insurance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Best in class CRM

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud Professional from other similar products?

I don't have direct experience with other CRM products but have seen Salesforce continue to innovate and make a better user experience year after year after year.

What is your favorite aspect of this product?

They have the most awesome and fun training and learning and help platform of any software I've ever used.

What do you dislike most about this product?

Sometimes finding the answer for a small technical question is very challenging

What recommendations would you give to someone considering this product?

Spend a lot of time deciding on how to implement. Start with LESS vs more complexity when you start with Salesforce and add as you need.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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