What is Salesforce Sales Cloud Professional?
The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
1
Since last award
96 Plan to Renew
83 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+82 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Sales Cloud Professional?
Pros
- Helps Innovate
- Respectful
- Reliable
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Sales Management
Analytics and Reporting
Collaboration
Lead Management
Activity and Workflow Management
Marketing Management
Account and Contact Management
Customer Service Management
Telephony and Call Center Management
Quote Contract and Proposal
Mobile
Vendor Capability Ratings
Breadth of Features
Ease of Data Integration
Business Value Created
Quality of Features
Ease of IT Administration
Ease of Implementation
Ease of Customization
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Availability and Quality of Training
Vendor Support
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Salesforce Sales Cloud Professional Reviews
Kerren A.
- Role: Information Technology
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted May 2022
Salesforce sales cloud is an amazing CRM platform.
Likeliness to Recommend
What differentiates Salesforce Sales Cloud Professional from other similar products?
Salesforce is a particularly versatile platform that has grown plenty and in a short time, due to all the updates that are perpetually being delivered to it. It鈥檚 an scheme which will serve several industries, since it can have a particular product referring to any branch of work, thus it can satisfy the wants of any type of consumer, that makes it the most effective software package to store sales and details of orders for your organization as you鈥檒l be able to properly store vital business information and reports during this software. It鈥檚 very simple to send contracts to your client and view their data in one go, from this platform.
What is your favorite aspect of this product?
I love how customizable Salesforce can be. I like the fact that I can combine my data to make my analytics inside different objects which it permits for third-party integrations, which may facilitate offering solutions to things very quickly because you also have the chat process and also the email process. Also, it gives me huge power to create my dashboards and reports on the info gathered in this, reducing my dashboard building efforts and provides me the flexibility to customize its fields according to my needs.
What do you dislike most about this product?
This could be supported by the program manager or configuration of the application, however several of the views have too many fields with none information. Some aren鈥檛 clear on what they mean. Needs a great deal of scrolling through many blank fields to induce the relevant data that鈥檚 present throughout.
What recommendations would you give to someone considering this product?
Salesforce is feature-wealthy and blazing fast, it can be used as more than a sales tool, most of its options are straightforward to use and conjointly super useful like hints, coding window, Developer Console, SOQL, they鈥檙e helpful features precise that makes it the foremost economical and effective CRM we鈥檝e ever used.
Pros
- Helps Innovate
- Enables Productivity
- Trustworthy
- Efficient Service
Dave P.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted May 2022
The gold standard in CRM
Likeliness to Recommend
What differentiates Salesforce Sales Cloud Professional from other similar products?
Functionality, reputation, reliability
What is your favorite aspect of this product?
Simple easy to use list email marketing functionality
What do you dislike most about this product?
Resistance to accommodate the small things to make life easier
What recommendations would you give to someone considering this product?
Give it a try, it will become a habit
Pros
- Transparent
- Reliable
- Performance Enhancing
- Enables Productivity
Molly H.
- Role: Operations
- Industry: Insurance
- Involvement: Business Leader or Manager
Submitted Feb 2022
Best in class CRM
Likeliness to Recommend
What differentiates Salesforce Sales Cloud Professional from other similar products?
I don't have direct experience with other CRM products but have seen Salesforce continue to innovate and make a better user experience year after year after year.
What is your favorite aspect of this product?
They have the most awesome and fun training and learning and help platform of any software I've ever used.
What do you dislike most about this product?
Sometimes finding the answer for a small technical question is very challenging
What recommendations would you give to someone considering this product?
Spend a lot of time deciding on how to implement. Start with LESS vs more complexity when you start with Salesforce and add as you need.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
