Salesforce Sales Cloud Professional Customer Reviews 2025

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Salesforce.com Inc

Salesforce Sales Cloud Professional

Composite Score

8.0 /10

CX Score

8.1 /10

79 Reviews

What is Salesforce Sales Cloud Professional?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Company Details

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Awards & Recognition

Salesforce Sales Cloud Professional won the following awards in the Customer Relationship Management - Midmarket category

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5 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2025

Product Impact

2025

3 Top Rated Capabilities

3 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Product Impact

2024

2023 Data Quadrant Champion

2023

6 Top Rated Capabilities

4 Top Rated Features

2023

2022 Data Quadrant Champion

2022

3 Top Rated Capabilities

5 Top Rated Features

2022

Salesforce Sales Cloud Professional Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Sales Cloud Professional.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

96 Plan to Renew

83 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud Professional?

4% Negative

10% Neutral

86% Positive

Pros

Helps Innovate
Respectful
Reliable
Fair

Feature Ratings

Average 83

Sales Management

Analytics and Reporting

Collaboration

Lead Management

Activity and Workflow Management

Marketing Management

Account and Contact Management

Customer Service Management

Telephony and Call Center Management

Quote Contract and Proposal

Mobile

Vendor Capability Ratings

Average 81

Breadth of Features

Ease of Data Integration

Business Value Created

Quality of Features

Ease of IT Administration

Ease of Implementation

Ease of Customization

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Also Featured in...

Lead Management

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View Salesforce Sales Cloud Professional in this category (opens in a new tab)

Salesforce Sales Cloud Professional Reviews

James M.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

Easy to use, but a bit of a learning curve

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud Professional from other similar products?

I have mainly used Salesforce, and I couldn't go without it. It is the perfect place for all my contacts and account-level data.

What is your favorite aspect of this product?

My favourite aspect is the integration with other software, and the ease of use to update and find contacts.

What do you dislike most about this product?

It is at times slow to load new pages/records.

What recommendations would you give to someone considering this product?

If you have a large base of contacts or accounts it makes sense to buy Salesforce if you can afford it.

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Abegail A.

Role: Industry Specific Role
Industry: Insurance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2022

"Easy to use, but a bit pricey."

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud Professional from other similar products?

Its unique

What is your favorite aspect of this product?

uniqueness

What do you dislike most about this product?

nothing only a bit pricey product

What recommendations would you give to someone considering this product?

Quality of product

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Bryce J.

Role: Sales Marketing
Industry: Energy
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2022

Great CRM Tool

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud Professional from other similar products?

Salesforce has all the bells and whistles. No other CRM compares to it.

What is your favorite aspect of this product?

I found Salesforce much more intuitive to use than HubSpot, particularly in the reporting aspects.

What do you dislike most about this product?

Nothing! Everything about Salesforce is great.

What recommendations would you give to someone considering this product?

Compare what you are wanting a CRM for. Use that as the criteria for your decision-making.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Respectful

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Salesforce Sales Cloud Professional

What is Salesforce Sales Cloud Professional?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2022 Data Quadrant Champion

Salesforce Sales Cloud Professional Ratings

86 Likeliness to Recommend

1 Since last award

96 Plan to Renew

83 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+82 Net Emotional Footprint

How much do users love Salesforce Sales Cloud Professional?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Activity and Workflow Management Text or code-based and visual workflow designers.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Lead Management

Salesforce Sales Cloud Professional Reviews

James M.

Easy to use, but a bit of a learning curve

Likeliness to Recommend

Pros

Abegail A.

"Easy to use, but a bit pricey."

Likeliness to Recommend

Pros

Bryce J.

Great CRM Tool

Likeliness to Recommend

Pros

Most Popular Salesforce Sales Cloud Professional Comparisons

HubSpot Sales Hub

Zoho CRM

Pipedrive

SugarCRM

monday.com

Sage CRM

Title

1
Since last award

1
Since last award

Feature Ratings

Sales Management

Analytics and Reporting

Collaboration

Lead Management

Activity and Workflow Management

Marketing Management

Account and Contact Management

Customer Service Management

Telephony and Call Center Management

Quote Contract and Proposal

Mobile

Vendor Capability Ratings

Breadth of Features

Ease of Data Integration

Business Value Created

Quality of Features

Ease of IT Administration

Ease of Implementation

Ease of Customization

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support