What is Salesforce B2C Commerce Cloud?
The Salesforce B2C Commerce Cloud (formerly Demandware) can help you create unified, intelligent digital commerce experiences 鈥� both online and in the store. Attract more shoppers, build customer loyalty, and increase conversion rates with dynamic customer segments, merchandising rules, and AI-powered recommendations.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
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Since last award
96 Plan to Renew
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Since last award
80 Satisfaction of Cost Relative to Value
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Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce B2C Commerce Cloud?
Pros
- Reliable
- Transparent
- Saves Time
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Integrated Search
Content Management
Order Management
Reporting and Analytics
Catalog Management
Payment Processing
Predictive Recommendations
Order Portal
Content Localization
Microsite Management
Retargeting Capabilities
Vendor Capability Ratings
Quality of Features
Business Value Created
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Implementation
Breadth of Features
Vendor Support
Usability and Intuitiveness
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Salesforce B2C Commerce Cloud Reviews
Gagan G.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted May 2024
Fantastic product!
Likeliness to Recommend
What differentiates Salesforce B2C Commerce Cloud from other similar products?
Salesforce Commerce Cloud integrates with AI-powered platforms like Einstein to provide virtual shoppers with agile, smooth, and user-friendly shopping experiences. This includes features like real-time product recommendations and predictive analytics to enhance the overall shopping experience for customers.
What is your favorite aspect of this product?
Its ability to provide a unified commerce experience across all channels, including mobile, social, web, and in-store. This comprehensive approach to eCommerce enables businesses to create intelligent, unified purchase experiences that cater to the complex purchasing requirements of corporate retailers and drive customer engagement across all platforms and geographies.
What do you dislike most about this product?
Some users find Salesforce Commerce Cloud to be expensive, especially for mid and small-sized businesses in the healthcare industry. The revenue-share model based on gross merchandise value (GMV) and/or order volumes can be less appealing to high-volume, low-margin retailers. Despite offering easy integration with other systems and databases, some users may encounter challenges when integrating with third-party applications and services. .
What recommendations would you give to someone considering this product?
Be aware of the cost structure, including the revenue-share model based on gross merchandise value (GMV) and/or order volumes, and consider how this will impact your business, especially during off-peak sales periods
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Trustworthy
Vijay D.
- Role: Sales Marketing
- Industry: Food and Beverage
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
Best B2C tool for online business
Likeliness to Recommend
What differentiates Salesforce B2C Commerce Cloud from other similar products?
It helps me to manage my online store, it's easy to use, economical, and have more features than others similar application.
What is your favorite aspect of this product?
It's available for all scale of your online business
What do you dislike most about this product?
Nothing. I'm really enjoying its features
What recommendations would you give to someone considering this product?
It's best for your online business store, especially when you are doing business to consumer business
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Anna M.
- Role: Sales Marketing
- Industry: Apparel
- Involvement: End User of Application
Submitted Aug 2023
Lots of features, continually enhancing,
Likeliness to Recommend
What differentiates Salesforce B2C Commerce Cloud from other similar products?
the regular feature enhancements
What is your favorite aspect of this product?
product catalogue management
What do you dislike most about this product?
they constantly rename the products each year making it confusing
What recommendations would you give to someone considering this product?
pricey at first but in the long run will set you up for success
Pros
- Helps Innovate
- Continually Improving Product
- Client Friendly Policies
- Fair
