What is Salesforce B2C Commerce Cloud?
The Salesforce B2C Commerce Cloud (formerly Demandware) can help you create unified, intelligent digital commerce experiences 鈥� both online and in the store. Attract more shoppers, build customer loyalty, and increase conversion rates with dynamic customer segments, merchandising rules, and AI-powered recommendations.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
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Since last award
96 Plan to Renew
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Since last award
80 Satisfaction of Cost Relative to Value
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Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce B2C Commerce Cloud?
Pros
- Reliable
- Transparent
- Saves Time
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Integrated Search
Content Management
Order Management
Reporting and Analytics
Catalog Management
Payment Processing
Predictive Recommendations
Order Portal
Content Localization
Microsite Management
Retargeting Capabilities
Vendor Capability Ratings
Quality of Features
Business Value Created
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Implementation
Breadth of Features
Vendor Support
Usability and Intuitiveness
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Salesforce B2C Commerce Cloud Reviews
Lorenzo I.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Jun 2025
Maximizing E-commerce Business.
Likeliness to Recommend
What differentiates Salesforce B2C Commerce Cloud from other similar products?
The good scalability and flexibility of the platform enable the businesses to respond appropriately to evolving conditions in the market. Equipped with functionalities such as headless commerce and storefront extensibility, Salesforce B2B Commerce enables retailers to innovate and make their services unique so that they can stay au courant in an ever changing digital world.
What is your favorite aspect of this product?
Powerful analytics and reporting capabilities of the platform are striking. They give businesses valuable insights on sales level, customer interaction, and products stock. Using these analytics, the firms will be in a position to come up with informed decisions, streamline their strategies and eventually enhance their overall operational efficiencies resulting into sustained growth in a competitive market.
What do you dislike most about this product?
There is moreover an issue with pricing structure that the smaller businesses can worry about. Licensing, add-ons, and support can be so expensive that only a few can use more elaborate features of the platform. This economic rate may discourage small-scale stores in maximizing all the potential of Salesforce B2C Commerce to maximize their e-commerce business.
What recommendations would you give to someone considering this product?
Spend time training and on boarding your staff. Acclimatizing employees to the functionality of the platform will increase the user experience and optimize the utilization of the Salesforce B2C Commerce to improve the overall performance of your business.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Sunday Sampson O.
- Role: Public Sector
- Industry: Transportation
- Involvement: Vendor Management and Renewal
Submitted May 2025
Salesforce optimization
Likeliness to Recommend
What differentiates Salesforce B2C Commerce Cloud from other similar products?
Salesforce posses unique product differentiation
What is your favorite aspect of this product?
Easy at getting license
What do you dislike most about this product?
So many ads
What recommendations would you give to someone considering this product?
Make sure to not forget to renew license before it expires
Pros
- Caring
- Saves Time
- Acts with Integrity
- Client's Interest First
Cons
- Less Inspiring
- Slower Product Innovation
- Leverages Incumbent Status
Andrea M.
- Role: Information Technology
- Industry: Retail
- Involvement: IT Leader or Manager
Submitted Jan 2025
Excellent software for b2b management
Likeliness to Recommend
What differentiates Salesforce B2C Commerce Cloud from other similar products?
Solution that together with the Salesforce package (sfsc and sfmc) makes everything easier in business management
What do you dislike most about this product?
High implementation cost
What recommendations would you give to someone considering this product?
Study all the possible cases and business choices so as not to waste time in development
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Trustworthy
