What is Salesforce Agentforce Sales?
The all-new Salesforce Agentforce Sales (formerly Salesforce Sales Cloud) CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
1
Since last award
96 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Agentforce Sales?
Pros
- Reliable
- Enables Productivity
- Respectful
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Lead Management
Sales Management
Account and Contact Management
Analytics and Reporting
Customer Service Management
Collaboration
Activity and Workflow Management
Marketing Management
Quote Contract and Proposal
Telephony and Call Center Management
Mobile
Vendor Capability Ratings
Breadth of Features
Business Value Created
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Ease of Customization
Ease of Implementation
Product Strategy and Rate of Improvement
Ease of IT Administration
Usability and Intuitiveness
Vendor Support
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Conversation Intelligence
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Sales Enablement
Translation missing: en.product_page.ratings.score 8.9
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Lead Management
Translation missing: en.product_page.ratings.score 8.9
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Salesforce Agentforce Sales Reviews
Bryan S.
- Role: Sales Marketing
- Industry: Banking
- Involvement: Business Leader or Manager
Submitted Nov 2023
Would not use another CRm for my business!
Likeliness to Recommend
What differentiates Salesforce Agentforce Sales from other similar products?
The ability to customize the system based on our workflow and internal best practices. We can make the product fit our business even when times change.
What is your favorite aspect of this product?
Customization and ability to change quickly.
What do you dislike most about this product?
Cumbersome to learn at first. Getting to know the Salesforce language is difficult, but once it is understood, the possibilities are endless.
What recommendations would you give to someone considering this product?
I would recommend this product for a mature business that is looking to streamline processes and eliminate redundant human capital positions. Our system has eliminated the need for two positions on our team. As a business we are saving well over $100,000 annually on payroll. Additionally, we have created a system that increases lead generation and lead conversion. In short, we are making more money from doing less work. But to be clear, Salesforce is not for the beginner to use, implement, or design.
Pros
- Effective Service
- Saves Time
- Client Friendly Policies
- Fair
Salih K.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: End User of Application
Submitted Nov 2023
Legacy CRM Tool
Likeliness to Recommend
What differentiates Salesforce Agentforce Sales from other similar products?
I have never experienced more suitable CRM tool
What is your favorite aspect of this product?
I like detailed consumer information tables which is available on lightning systems.
What do you dislike most about this product?
Sometimes, we experience glitches while loading important data
What recommendations would you give to someone considering this product?
I would recommend them to get every training that is available.
Pros
- Inspires Innovation
- Over Delivered
- Reliable
- Performance Enhancing
Carl O.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2023
Extremely in-depth sales and marketing tool
Likeliness to Recommend
What differentiates Salesforce Agentforce Sales from other similar products?
It is simply the most 'all-encompassing' CRM on the market. Whatever you need, Salesforce can provide it. They have easily the most integrations available, to allow it to seamlessly slot in to your currently processes.
What is your favorite aspect of this product?
My favourite aspect is the reporting. Of all the CRMs I have used, the sheer depth of reports and data you can access it incredible. Whatever your data and dashboard needs are, Salesforce can meet them.
What do you dislike most about this product?
While being such an an all encompassing tool is a special quality, for some businesses like my own this is just not needed. I work for a smaller technology business and we don't need a CRM that has all the bells and whistles, we want an easy to use platform to allow for easy collaboration, and for me Salesforce doesn't allow this.
What recommendations would you give to someone considering this product?
For a larger business with lots of users, I think Salesforce will be perfect. However, it is not worth the price if you are not using it to it's full potential.
Pros
- Fair
- Trustworthy
- Respectful
- Client Friendly Policies
