RUN Powered by ADP Customer Reviews 2025

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ADP

RUN Powered by ADP

Composite Score

8.0 /10

CX Score

8.2 /10

40 Reviews

What is RUN Powered by ADP?

RUN Powered by ADP payroll and HR solution is simple, with an intuitive platform that makes paying and managing your people faster, easier and more enjoyable than ever before. From basic payroll to a full suite of HR tools and services, get what you need, when you need it with our RUN Powered by ADP platform. ADP HR Solutions provide a system of human resource management software solutions to streamline the management of human capital and payroll needs for any sized business.

Company Details

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Awards & Recognition

RUN Powered by ADP won the following awards in the Workforce Management - Midmarket category

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0 Top Rated Capabilities

2 Top Rated Features

2023

2022 Data Quadrant Champion

2022

3 Top Rated Capabilities

3 Top Rated Features

2022

RUN Powered by ADP Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on RUN Powered by ADP.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

95 Plan to Renew

4
Since last award

84 Satisfaction of Cost Relative to Value

8
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love RUN Powered by ADP?

0% Negative

10% Neutral

90% Positive

Pros

Respectful
Unique Features
Saves Time
Friendly Negotiation

Feature Ratings

Average 83

Time Capture

Workforce Dashboards and Reporting

Time Capture Physical

Labor Costing and Splitting

Absence Management

Rate Policies

Attendance Management and Policies

Shift Management

Staffing

Workforce Scheduling

Workforce Planning and Forecasting

Vendor Capability Ratings

Average 80

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Ease of Implementation

Vendor Support

Product Strategy and Rate of Improvement

Business Value Created

Quality of Features

Breadth of Features

Ease of IT Administration

Ease of Data Integration

RUN Powered by ADP Reviews

Scott A.

Role: Sales Marketing
Industry: Transportation
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2021

Easy to use. Payroll reports helpful.

Likeliness to Recommend

8 /10

What differentiates RUN Powered by ADP from other similar products?

The online platform is easy to use.

What is your favorite aspect of this product?

The reports are helpful for future budgeting and business planning.

What do you dislike most about this product?

Sales reps get us enrolled and they pass on any support questions to the less than responsive customer service department. Sales reps also follow-up multiple times trying to sell additional products even though we previously decline these products (please take better notes in your customer management database.)

What recommendations would you give to someone considering this product?

Proceed. ADP has pros and cons, but is one of the best in their industry.

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Cons

Less Effective Service

Role: C-Level
Industry: Entertainment
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Nov 2021

Easy to use and great customer service Team.

Likeliness to Recommend

10 /10

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Boo S.

Role: Operations
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2021

Excellent product. Very user friendly

Likeliness to Recommend

10 /10

What differentiates RUN Powered by ADP from other similar products?

Ease of use. Mobile friendly. Payroll reminders. Payroll alerts

What do you dislike most about this product?

cost is based on the number of employees that are set up in the system

What recommendations would you give to someone considering this product?

Good support from sales team and ease of use.

Pros

Reliable
Saves Time
Security Protects
Performance Enhancing

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RUN Powered by ADP

What is RUN Powered by ADP?

Company Details

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Awards & Recognition

2022 Data Quadrant Champion

RUN Powered by ADP Ratings

90 Likeliness to Recommend

1 Since last award

95 Plan to Renew

4 Since last award

84 Satisfaction of Cost Relative to Value

8 Since last award

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love RUN Powered by ADP?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Time Capture The use of device-agnostic methods to clock-in/out of a shift or role.

Workforce Dashboards and Reporting The ability to report on both in-range (day, week, month, quarter, etc.) events as well as aggregate views of labor.

Time Capture Physical The use of physical clocks (swipe, key, biometric, retina) to clock-in/out of a shift or a role.

Labor Costing and Splitting The ability to report on the cost of labor for schedules, resources, and work types against other reporting dimensions.

Absence Management The ability to configure absence policies and types, call-ins, and provide visibility into absences.

Rate Policies The ability to configure or integrate with rate policies for jobs, resources, and other identifying attributes.

Attendance Management and Policies The ability to configure rules related to types of hours, job requirements, thresholds, and eligible employees.

Shift Management The ability for employees to exchange and bid on available shifts, rotations, and schedules.

Staffing The rostering or assigning of resources to a shift or schedule based on a pre-defined set of criteria.

Workforce Scheduling The ability to configure work schedules for hourly and salaried employees and teams (e.g. crew, car, vessel), including rotations and recurring shifts.

Workforce Planning and Forecasting The ability to forecast and plan for labor requirements based on historical, heuristic, and other parameters.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

RUN Powered by ADP Reviews

Scott A.

Easy to use. Payroll reports helpful.

Likeliness to Recommend

Pros

Cons

Easy to use and great customer service Team.

Likeliness to Recommend

Pros

Boo S.

Excellent product. Very user friendly

Likeliness to Recommend

Pros

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Title

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Since last award

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Feature Ratings

Time Capture

Workforce Dashboards and Reporting

Time Capture Physical

Labor Costing and Splitting

Absence Management

Rate Policies

Attendance Management and Policies

Shift Management

Staffing

Workforce Scheduling

Workforce Planning and Forecasting

Vendor Capability Ratings

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Ease of Implementation

Vendor Support

Product Strategy and Rate of Improvement

Business Value Created

Quality of Features

Breadth of Features

Ease of IT Administration

Ease of Data Integration