RocketLane Customer Reviews 2025 | Professional Services Automation

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Rocketlane

RocketLane

Composite Score

8.9 /10

CX Score

9.1 /10

43 Reviews

What is RocketLane?

Rocketlane is an AI-powered PSA and delivery platform purpose-built for services teams that brings together every piece of your services business: projects, time tracking, finances, workforce management, and client collaboration. From project plans to timesheets to invoices鈥攜ou can finally manage everything in one place. With real-time visibility into delivery health, margins, and utilization, Rocketlane helps you scale operations, improve profitability, and deliver consistent client outcomes. Rocketlane is trusted by leading companies like Glean, nCino, Coursera, HealthEZ, and Konami. Visit this page to explore more- https://rocketlane.com/industry/it-consultancy-psa-platform

Company Details

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RocketLane Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love RocketLane?

2% Negative

10% Neutral

88% Positive

Pros

Fair
Acts with Integrity
Helps Innovate
Trustworthy

Feature Ratings

Average 86

Billing

Expense Detail Tracking

Resource Management

Team Collaboration

Reporting

Agile Project Management

Project Management

Process Automation

Auditability

Business Process Analysis (BPA)

Time Management

Vendor Capability Ratings

Average 82

Ease of IT Administration

Availability and Quality of Training

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of Data Integration

Usability and Intuitiveness

Breadth of Features

Vendor Support

Quality of Features

Business Value Created

RocketLane Reviews

John M.

Role: Operations
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2025

My 5+ RocketLane Experience Filled in a Survey

Likeliness to Recommend

10 /10

What differentiates RocketLane from other similar products?

RocketLane allocates a wide array of customizable templates unlike any other PPM software that I have ever used.

What is your favorite aspect of this product?

It is easy to plan and manage projects from initial process to delivery via workflow automation with the help of RocketLane.

What do you dislike most about this product?

I am not facing any difficulties while using RocketLane to plan, track, manage and execute projects and tasks.

What recommendations would you give to someone considering this product?

I would recommend it to anyone considering it since it stands out as a robust PPM program with AI-powered tools that help save time and reduce human errors.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Rahul P.

Role: Information Technology
Industry: Insurance
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2025

Great for Streamlining Project Work

Likeliness to Recommend

10 /10

What differentiates RocketLane from other similar products?

Rocketlane really stands out because it understands exactly what implementation teams need. It is made specially for onboarding and project delivery so everything works smoothly from the start. It comes with all the right features and even some smart extras that make the whole process even easier.

What is your favorite aspect of this product?

I love the Magic Link it makes signing in quick. The Spaces feature is also great helps our team stay on the same page and work together better. I like most is that everything docs, tasks, updates is in one place. It saves so much time. Even the onboarding and reporting tools are very clear and easy to use. Whether it's internal work or client related tasks, managing everything has become much simpler.

What do you dislike most about this product?

We do not have any major challenges with Rocketlane but sometimes it feels like there are too many places to enter the same data. It can get a bit confusing when we try to track events properly.

What recommendations would you give to someone considering this product?

If you are planning to use Rocketlane I would say get your team and workflows ready early. Involve the client facing team from the start. It really helps you make full use of the collaboration features and templates.

Pros

Continually Improving Product
Reliable
Unique Features
Inspires Innovation

Renee H.

Role: Operations
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2025

My Review of RocketLane

Likeliness to Recommend

10 /10

What differentiates RocketLane from other similar products?

RocketLane is an exceptional PPM tool since it does not only focus on PM & TM but also enhances collaboration in real-time.

What is your favorite aspect of this product?

The way I am able to automate complex repetitive tasks such as project planning, tracking and management in one place is what I like most about RocketLane.

What do you dislike most about this product?

I do not have any negative impact encountered while using RocketLane.

What recommendations would you give to someone considering this product?

To consider their PPM needs prior to RocketLane implementation.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

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RocketLane

What is RocketLane?

Company Details

Need Assistance?

RocketLane Ratings

91 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love RocketLane?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Billing Includes invoice management, time capture, and expense tracking.

Expense Detail Tracking Expense information related to the expense, including reason, attendees, project and/or client information, and whether an expense is re-billable to a client.

Resource Management Define and manage skillsets and align to specific blueprints/workshops, easily adjust and delete bookings based on resource utilization and staffing needs

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Reporting Straightforward data storage with ability to create any reports easily.

Agile Project Management Running agile projects using sprints and backlog management as well as story points for estimation.

Project Management Plan all resources needed to execute projects

Process Automation Supports process design with a point-and-click interface that lets user build processes

Auditability All changes to contracts are fully audit-trailed to improve controls

Business Process Analysis (BPA) Contains a template library with version control to understand and improve process efficiency.

Time Management Includes time tracking or recording, automatic timer, and timesheets.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

RocketLane Reviews

John M.

My 5+ RocketLane Experience Filled in a Survey

Likeliness to Recommend

Pros

Rahul P.

Great for Streamlining Project Work

Likeliness to Recommend

Pros

Renee H.

My Review of RocketLane

Likeliness to Recommend

Pros

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Title

Feature Ratings

Billing

Expense Detail Tracking

Resource Management

Team Collaboration

Reporting

Agile Project Management

Project Management

Process Automation

Auditability

Business Process Analysis (BPA)

Time Management

Vendor Capability Ratings

Ease of IT Administration

Availability and Quality of Training

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of Data Integration

Usability and Intuitiveness

Breadth of Features

Vendor Support

Quality of Features

Business Value Created