Retail Pro Customer Reviews 2025 | Retail POS

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Retail Pro International, LLC

Retail Pro

Composite Score

7.5 /10

CX Score

7.7 /10

17 Reviews

What is Retail Pro?

Retail Pro's suite of retail software products is ideally suited for specialty retailers. Apparel, footwear, gifts & toys, hardgoods, home furnishings, jewelry, and sporting goods as well as many other markets utilize Retail Pro in their operations in every corner of the globe. Discover what capabilities make us a great fit for the many vertical markets we serve

Company Details

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Awards & Recognition

Retail Pro won the following awards in the Retail POS category

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0 Top Rated Capabilities

4 Top Rated Features

2024

0 Top Rated Capabilities

3 Top Rated Features

2023

Retail Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Retail Pro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

100 Plan to Renew

85 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Retail Pro?

2% Negative

2% Neutral

96% Positive

Pros

Efficient Service
Effective Service
Saves Time
Respectful

Feature Ratings

Average 82

Analytics and Reporting

Cash Register Point of Purchase Devices

Customer Account Management

Employee Management

PCI and EMV Compatible

Sales Transactions

Online Integrations Web Store

Inventory Control

Loyalty Program

Pricing Promotions

Employee Mobile

Vendor Capability Ratings

Average 81

Ease of Data Integration

Business Value Created

Product Strategy and Rate of Improvement

Breadth of Features

Vendor Support

Ease of IT Administration

Ease of Implementation

Quality of Features

Usability and Intuitiveness

Availability and Quality of Training

Ease of Customization

Retail Pro Reviews

Lamec g.

Role: Industry Specific Role
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2022

Retail Pro Review.

Likeliness to Recommend

10 /10

What differentiates Retail Pro from other similar products?

Good customer service. Saves on time. User friendly. Enhances productivity.

What is your favorite aspect of this product?

Save time. Cost effective. User friendly.

What do you dislike most about this product?

No dislike at the moment.

What recommendations would you give to someone considering this product?

I would recommend others to use this product.

Pros

Helps Innovate
Enables Productivity
Trustworthy
Inspires Innovation

Brenda C.

Role: Consultant
Industry: Finance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2022

Retail Pro is the best retail POS

Likeliness to Recommend

9 /10

What differentiates Retail Pro from other similar products?

Retail Pro is the solution we have been waiting for as retailers. You can easily manage a POS system of transfers, purchases, relationship and location of each customer, promotions and supplies in one place thanks to Retail Pro. By hosting Retail Pro on our in-house server we were able to achieve with a minimal investment a high enough performance to make everything possible and feasible when it comes to real-time inventory tracking.

What is your favorite aspect of this product?

With Retail Pro we can manage reports very easily. We have been able to manage promotions anywhere remotely and the Retail Pro interface is somewhat reliable and quite stable compared to other POS. We have had a great reception and we offer a pretty reliable support network to our customers through Retail Pro's tools.

What do you dislike most about this product?

Sometimes it doesn't record item serial numbers and you have to keep checking back from time to time to avoid inventory crossovers with other branches. You have to set a standard price between batches, which sometimes leads to losses, although we always end up winning in the end. It cannot be used offline, the reports must always be updated online.

What recommendations would you give to someone considering this product?

We have potential control in more than 5 states thanks to Retail Pro, many customers prefer us because we can manage their orders under the tax report granted by the state. Retail Pro is an excellent software for all types of retailers.

Pros

Continually Improving Product
Reliable
Unique Features
Caring

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Retail Pro

What is Retail Pro?

Company Details

Need Assistance?

Awards & Recognition

Retail Pro Ratings

85 Likeliness to Recommend

100 Plan to Renew

85 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Retail Pro?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Cash Register Point of Purchase Devices Includes cash drawer, POS terminal, customer display, bar code scanner, card reader, receipt printer that can operate with or without network connectivity.

Customer Account Management Enables聽customers to charge purchases to an internally regulated in-store charge/credit聽account, gift cards/certificates.

Employee Management Includes employee commission levels, split commission, employee productivity performance, discount limits, workforce rostering & scheduling.

PCI and EMV Compatible Includes system monitoring, remote access control, security alarms, and sensors.

Sales Transactions Includes an item, quantity, payment, statement of charges/receipt, sales management, refund, exchanges, special order processing and foreign currency/exchange.

Online Integrations Web Store The solution provides or integrates with and supports online sales channels/webstore and marketplaces (i.e. Amazon) and unified inventory.

Inventory Control Includes open-to-buy, unit/SKU availability, tracking, purchasing, automatic replenishment, backorder status, stock counts, receipt planning, product history.

Loyalty Program Provides or integrates with loyalty, reward and relationship management programs for customer marketing, demographics, targeted up/cross-sell, coupons & points.

Pricing Promotions Includes a price, label, an intrinsic value, markdowns, promotional scheduling, bundling, discounting and activation rules engine, customer specific pricing.

Employee Mobile Mobile聽devices can be used to check inventory, check customer history, and process SALES/RETURN transactions & invoicing.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Retail Pro Reviews

Lamec g.

Retail Pro Review.

Likeliness to Recommend

Pros

Brenda C.

Retail Pro is the best retail POS

Likeliness to Recommend

Pros

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Title

3
Since last award

Feature Ratings

Analytics and Reporting

Cash Register Point of Purchase Devices

Customer Account Management

Employee Management

PCI and EMV Compatible

Sales Transactions

Online Integrations Web Store

Inventory Control

Loyalty Program

Pricing Promotions

Employee Mobile

Vendor Capability Ratings

Ease of Data Integration

Business Value Created

Product Strategy and Rate of Improvement

Breadth of Features

Vendor Support

Ease of IT Administration

Ease of Implementation

Quality of Features

Usability and Intuitiveness

Availability and Quality of Training

Ease of Customization