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Intuit

Quickbooks Online

Composite Score
8.3 /10
CX Score
8.4 /10
Category
Quickbooks Online
8.3 /10

What is Quickbooks Online?

Freedom to work across all your devices. Access QuickBooks from PC, Mac, smartphone, and tablet.

Company Details


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Awards & Recognition

Quickbooks Online won the following awards in the Accounting - Small Business category

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Quickbooks Online Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Quickbooks Online.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

91 Plan to Renew

1
Since last award

78 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Quickbooks Online?

5% Negative
9% Neutral
86% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Client Friendly Policies

Feature Ratings

Average 80

Accounts Receivable Invoicing

86

General Ledger Chart of Accounts

85

Expense Management

84

Reconciliation

84

Accounts Payable Purchase Orders

84

Cost Revenue Tracking

83

Project Accounting

81

Cash Flow Management

80

Dashboards, Analytics and Reporting

79

Integration APIs

78

Budgeting Forecasting

77

Vendor Capability Ratings

Average 78

Ease of Implementation

83

Usability and Intuitiveness

83

Business Value Created

80

Ease of IT Administration

80

Breadth of Features

78

Quality of Features

78

Availability and Quality of Training

78

Ease of Data Integration

77

Product Strategy and Rate of Improvement

75

Vendor Support

72

Ease of Customization

71

Quickbooks Online Reviews

Courtney K.

  • Role: Finance
  • Industry: Construction
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2023

Makes financial statement generation a breeze!

Likeliness to Recommend

10 /10

What differentiates Quickbooks Online from other similar products?

QuickBooks Online is a remarkably user-friendly platform with an extensive array of features that empower small businesses to effectively oversee their financial matters. It facilitates the creation of invoices, efficient expense management, and seamless bank reconciliation. Notably, its integration with your bank streamlines transaction retrieval and offers automated bank statement reconciliation. Furthermore, QuickBooks Online provides valuable training resources in the form of instructional videos, making financial management accessible to any business owner.

What is your favorite aspect of this product?

I love that bank reconciliations are automated. You simply have to enter the date and ending balance and it auto checks all the transactions. If everything is entered correctly, which is super easy to do given the bank transaction retrieval, its all done. It saves loads of time.

What do you dislike most about this product?

It doesn't have all features that you might need such as job costing or inventory management and sometimes can have bugs.

What recommendations would you give to someone considering this product?

I would recommend watching the videos to understand how to use the product. Additionally, if you don't have any accounting experience, having someone help you set up your chart of accounts is recommended. You may be able to have Quickbooks Bookkeepers assist with this.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Funom H.

  • Role: Finance
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2025

Simple and reliable

Likeliness to Recommend

8 /10

What differentiates Quickbooks Online from other similar products?

QuickBooks Online is easier to learn, widely used, and connects with many apps, which makes it a convenient choice for small and medium businesses compared to other accounting tools.

What is your favorite aspect of this product?

I like the reconciliation tool, makes it so easy to reconcile your ledgers with the bank statements

What do you dislike most about this product?

The fact that even though we already have the debit card on there, we still have to update payment details every month. The payment does not automatically renew.

What recommendations would you give to someone considering this product?

It鈥檚 a solid option for small and medium businesses that need easy accounting and strong integrations. Just make sure its reporting and project features are enough for your needs before choosing it

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jose G.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2025

Great for personal use or small businesses

Likeliness to Recommend

8 /10

What differentiates Quickbooks Online from other similar products?

Its simplicity鈥擰uickBooks has always focused on making accounting straightforward and easy to understand.

What is your favorite aspect of this product?

The speed at which you can work鈥攊ts simplicity means you don鈥檛 need to spend hours on it.

What do you dislike most about this product?

It lacks international integrations, which would make connecting with other banks much easier.

What recommendations would you give to someone considering this product?

Start with the basic package, which should cover everything a small business needs. If you need to scale, then consider looking for other options.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Respectful

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