Quickbooks Online Customer Reviews 2025 | Accounting

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Intuit

Quickbooks Online

Composite Score

8.3 /10

CX Score

8.4 /10

122 Reviews

What is Quickbooks Online?

Freedom to work across all your devices. Access QuickBooks from PC, Mac, smartphone, and tablet.

Company Details

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Awards & Recognition

Quickbooks Online won the following awards in the Accounting - Small Business category

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1 Top Rated Capabilities

0 Top Rated Features

2024

2023 Data Quadrant Champion

2023

Quickbooks Online Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Quickbooks Online.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

91 Plan to Renew

1
Since last award

78 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Quickbooks Online?

5% Negative

9% Neutral

86% Positive

Pros

Reliable
Enables Productivity
Trustworthy
Client Friendly Policies

Feature Ratings

Average 80

Accounts Receivable Invoicing

General Ledger Chart of Accounts

Expense Management

Reconciliation

Accounts Payable Purchase Orders

Cost Revenue Tracking

Project Accounting

Cash Flow Management

Dashboards, Analytics and Reporting

Integration APIs

Budgeting Forecasting

Vendor Capability Ratings

Average 78

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Ease of IT Administration

Breadth of Features

Quality of Features

Availability and Quality of Training

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Also Featured in...

Accounting - Midmarket

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Quickbooks Online Reviews

Role: Sales Marketing
Industry: Consulting
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Nov 2024

User-friendly but may have performance issues

Likeliness to Recommend

7 /10

Pros

Continually Improving Product
Fair
Over Delivered
Includes Product Enhancements

Nicholas L.

Role: Operations
Industry: Manufacturing
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2024

Great UX, price according to capabilities

Likeliness to Recommend

10 /10

What differentiates Quickbooks Online from other similar products?

User friendly interface and access to API on many other softwares

What is your favorite aspect of this product?

Ai capabilities

What do you dislike most about this product?

Limited capabilities to sell cross-border or internationally

What recommendations would you give to someone considering this product?

Find an extra payment service if selling internationally

Pros

Reliable
Enables Productivity
Respectful
Acts with Integrity

Cons

Less Caring

Sean W.

Role: C-Level
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2024

Software is okay but customer support is AWFUL

Likeliness to Recommend

3 /10

What differentiates Quickbooks Online from other similar products?

It is relatively easy to use when they do not have any bugs ...B UT there are always issues and their customer support is just TERRIBLE and super unreliable - Every time I have an issue they say they will call back at a scheduled time and NEVER do - i should have known better signing up for this software as the sales representative never even attended the scheduled call to give me a demo before signing up -- this is a dumpsterfire of a company to deal with.

What is your favorite aspect of this product?

Nothing, I cant wait to move away from this company - time wasters!

What do you dislike most about this product?

customer support is AWFUL, sometimes rude and ALWAYS UNRELIABLE

What recommendations would you give to someone considering this product?

I definitely would not recommend signing up for this service

Cons

Inhibits Innovation
Slower Product Innovation
Less Reliable

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Quickbooks Online

What is Quickbooks Online?

Company Details

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Awards & Recognition

2023 Data Quadrant Champion

Quickbooks Online Ratings

84 Likeliness to Recommend

1 Since last award

91 Plan to Renew

1 Since last award

78 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+78 Net Emotional Footprint

How much do users love Quickbooks Online?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Accounts Receivable Invoicing Record of claims for payment for goods or services provided. Usually includes a customer invoicing capability

General Ledger Chart of Accounts The general ledger contains the organization鈥檚 accounts for recording assets, liabilities, revenue, and expenses.

Expense Management Includes all aspects of expense forms design, completion, submission, limits and compliance, and reporting.

Reconciliation Functionality that ensures that two sets of records (usually the balances of two accounts) are in agreement.

Accounts Payable Purchase Orders Record of debts owing for an organization. Sometimes includes a purchase order capability

Cost Revenue Tracking The process of recording, classifying, analyzing, summarizing, and allocating costs associated with a process

Project Accounting Ability to track, report and analyse financial results and implications at an individual project level

Cash Flow Management Includes income and expense tracking, as well as cash flow monitoring.

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Integration APIs Ability of the software to interface with legacy and other third party applications.

Budgeting Forecasting Functionality allowing users to create and maintain budgets and develop forecasts, 鈥渨hat-if鈥� scenarios, etc

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Accounting - Midmarket

Quickbooks Online Reviews

User-friendly but may have performance issues

Likeliness to Recommend

Pros

Nicholas L.

Great UX, price according to capabilities

Likeliness to Recommend

Pros

Cons

Sean W.

Software is okay but customer support is AWFUL

Likeliness to Recommend

Cons

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Feature Ratings

Accounts Receivable Invoicing

General Ledger Chart of Accounts

Expense Management

Reconciliation

Accounts Payable Purchase Orders

Cost Revenue Tracking

Project Accounting

Cash Flow Management

Dashboards, Analytics and Reporting

Integration APIs

Budgeting Forecasting

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Ease of IT Administration

Breadth of Features

Quality of Features

Availability and Quality of Training

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization