Pipedrive Customer Reviews 2025

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Pipedrive

Composite Score

8.8 /10

CX Score

9.1 /10

301 Reviews

What is Pipedrive?

Pipedrive is a CRM platform developed from the salesperson鈥檚 point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines.

Company Details

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Awards & Recognition

Pipedrive won the following awards in the Customer Relationship Management - Midmarket category

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2025 Emotional Footprint Champion

Latest Award, 2025

Service Experience

Latest Award, 2025

2024 Data Quadrant Champion

2024

3 Top Rated Capabilities

1 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Service Experience

2024

4 Top Rated Capabilities

1 Top Rated Features

2023

2 Top Rated Capabilities

1 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

2021 Data Quadrant Champion

2021

Pipedrive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Pipedrive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pipedrive?

2% Negative

5% Neutral

93% Positive

Pros

Respectful
Reliable
Performance Enhancing
Trustworthy

Feature Ratings

Average 83

Collaboration

Sales Management

Lead Management

Activity and Workflow Management

Customer Service Management

Account and Contact Management

Analytics and Reporting

Telephony and Call Center Management

Quote Contract and Proposal

Mobile

Marketing Management

Vendor Capability Ratings

Average 83

Ease of Implementation

Business Value Created

Ease of Data Integration

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Ease of Customization

Vendor Support

Availability and Quality of Training

Breadth of Features

Product Strategy and Rate of Improvement

Also Featured in...

Lead Management

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Customer Relationship Management - Small Business

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Pipedrive Reviews

Jan Tore G.

Role: C-Level
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2021

Easy to use.

Likeliness to Recommend

10 /10

What differentiates Pipedrive from other similar products?

Tailored to drive sales processes.

What is your favorite aspect of this product?

Usability.

What do you dislike most about this product?

Pricing and customer success follow up.

What recommendations would you give to someone considering this product?

None specific.

Pros

Performance Enhancing
Caring
Respectful
Enables Productivity

Cons

Slower Product Innovation
Less Effective Service
Less Generous

Dave C.

Role: Sales Marketing
Industry: Construction
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2021

My favourite feature is the global search box.

Likeliness to Recommend

6 /10

What differentiates Pipedrive from other similar products?

In truth it is a while since I worked with MS Dynamics, KMS or POPI, our previous CRM systems. I suspect Pipedrive is better than I remember and saw the others through rose-tinted glasses.

What is your favorite aspect of this product?

My favourite feature is the global search box, which offers deal, contact and organisation names as I type. The ones of interest can be opened in various new tabs.

What do you dislike most about this product?

The limited space given to insert emails and addresses. A single short line is rubbish as not all can be seen/edited etc. Not having Mr or Mrs etc at the top of the Title list. The Postcode or City is not included in the Address search if they are missing/separated. I know now of course. Adding any data in a small box when the whole screen is available. eg New Person, Org or Deal. Compressing notes and comments, when typed with spaces and line breaks. Not allowing the related content of two emails or indeed if one were to change, particularly when using BCC for emails. I could go on about kids who have never used paper to set out forms

What recommendations would you give to someone considering this product?

As before, investigate interoperability to avoid input duplication with other company systems and devices.

Pros

Respectful
Reliable
Performance Enhancing
Enables Productivity

Cons

Inhibits Innovation
Slower Product Innovation

Role: Sales Marketing
Industry: Gaming and Hospitality
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Nov 2021

Marvelous software, Very recommended!

Likeliness to Recommend

9 /10

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

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Pipedrive

What is Pipedrive?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2022 Emotional Footprint Champion

2021 Data Quadrant Champion

Pipedrive Ratings

87 Likeliness to Recommend

1 Since last award

97 Plan to Renew

1 Since last award

84 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Pipedrive?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Activity and Workflow Management Text or code-based and visual workflow designers.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Lead Management

Customer Relationship Management - Small Business

Pipedrive Reviews

Jan Tore G.

Easy to use.

Likeliness to Recommend

Pros

Cons

Dave C.

My favourite feature is the global search box.

Likeliness to Recommend

Pros

Cons

Marvelous software, Very recommended!

Likeliness to Recommend

Pros

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Title

1
Since last award

1
Since last award

2
Since last award

Feature Ratings

Collaboration

Sales Management

Lead Management

Activity and Workflow Management

Customer Service Management

Account and Contact Management

Analytics and Reporting

Telephony and Call Center Management

Quote Contract and Proposal

Mobile

Marketing Management

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Ease of Data Integration

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Ease of Customization

Vendor Support

Availability and Quality of Training

Breadth of Features

Product Strategy and Rate of Improvement