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Pipedrive

Pipedrive

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Pipedrive
8.8 /10

What is Pipedrive?

Pipedrive is a CRM platform developed from the salesperson鈥檚 point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines.

Company Details


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Awards & Recognition

Pipedrive won the following awards in the Customer Relationship Management - Midmarket category

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Pipedrive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Pipedrive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pipedrive?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 83

Collaboration

88

Sales Management

86

Lead Management

85

Activity and Workflow Management

83

Customer Service Management

83

Account and Contact Management

82

Analytics and Reporting

81

Telephony and Call Center Management

80

Quote Contract and Proposal

80

Mobile

77

Marketing Management

77

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

85

Ease of Data Integration

84

Usability and Intuitiveness

84

Quality of Features

84

Ease of IT Administration

83

Ease of Customization

83

Vendor Support

82

Availability and Quality of Training

81

Breadth of Features

81

Product Strategy and Rate of Improvement

80

Pipedrive Reviews

Jeff C.

  • Role: Finance
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Likeliness to Recommend

9 /10

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Anjali T.

  • Role: Sales Marketing
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

A multifunctional and cost-effective CRM!

Likeliness to Recommend

9 /10

What differentiates Pipedrive from other similar products?

Pipedrive has brought several benefits to my company; on the one hand it has helped us to better manage our customer database, keep leads from becoming obsolete and establish criteria for customer follow-up. On the other hand, it has also helped improve communication between the team and interaction with clients. The best thing about Pipedrive is that it has allowed us to do a lot in favor of sales, marketing and customer success without generating any setbacks, on the contrary, it streamlined all the work.

What is your favorite aspect of this product?

I really liked Pipedrive for being an all-in-one tool for sales, email marketing and even customer management and follow-up. It is a program with an intuitive interface, easy to understand and navigate; its cost is good, it is far from being an expensive tool. The management of these becomes simpler as well as the execution of email marketing campaigns; on the other hand, entering and moving leads is another task that becomes easier when using this tool. Pipedrive has come to improve our day-to-day life.

What do you dislike most about this product?

The procedure for downloading leads is a bit cumbersome, it represents perhaps the only setback in Pipedrive.

What recommendations would you give to someone considering this product?

It is a very versatile tool, inexpensive and relatively easy to use for all types of users. It is an excellent product for different use cases since it has functions that go hand in hand with customer success, marketing and sales.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Role: Industry Specific Role
  • Industry: Apparel
  • Involvement: Vendor Management and Renewal
Validated Review
Anonymous Reviewer

Submitted May 2022

" Best product for you in 2022"

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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