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What is Pipedrive?
Pipedrive is a CRM platform developed from the salesperson鈥檚 point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
1
Since last award
97 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Pipedrive?
Pros
- Respectful
- Reliable
- Performance Enhancing
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Sales Management
Lead Management
Activity and Workflow Management
Customer Service Management
Account and Contact Management
Analytics and Reporting
Telephony and Call Center Management
Quote Contract and Proposal
Mobile
Marketing Management
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Ease of Data Integration
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Ease of Customization
Vendor Support
Availability and Quality of Training
Breadth of Features
Product Strategy and Rate of Improvement
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Pipedrive Reviews
Allie S.
- Role: Human Resources
- Industry: Other
- Involvement: End User of Application
Submitted Sep 2022
Pipedrive is the best CRM solution.
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
I like Pipedrive鈥檚 ability to observe and graphically present the event of leads and possibilities within the company. It permits users to create calls directly from the CRM, centralizing all business activity. When you set up a deal or move a deal forward within the pipeline, you鈥檒l be able to automatize the distribution of custom email templates.
What is your favorite aspect of this product?
I favor however easy this product is; it provides a variety of choices for managing clients, it鈥檚 very simple to use, and it keeps our leads organized; it鈥檚 playing a big part in automation. Each transaction or account may be readily monitored and handled; for example, if you finish a task on an account, you may be requested for follow-up activities, guaranteeing that essential follow-up tasks don鈥檛 seem to be overlooked. You鈥檒l be able to get a general image of everything from one view, which is fantastic.
What do you dislike most about this product?
As compared to alternative CRMs, Pipedrive is smaller amount appealing and less user-friendly. Client care and service might be improved. It鈥檇 be nice to be able to send multiple email contacts right away using Pipedrive.
What recommendations would you give to someone considering this product?
I like Pipedrive because it permits you to check all the sales channels in detail. You can be aware of however we get at the side of our business contacts. For higher lead collection, you can use net forms, live chat widgets, and chatbots on your website. With reports to manage your campaigns and clients, as well as lead reports, deal tracking, and revenue forecasting.
Pros
- Performance Enhancing
- Caring
- Saves Time
- Client Friendly Policies
Lindsey S.
- Role: Human Resources
- Industry: Media
- Involvement: IT Leader or Manager
Submitted Sep 2022
Keeping contacts, prospects, and deals organized
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
Now that we have a centralized system in place, everyone in the company can be apprised of the development of our various deal-making initiatives. We've been able to produce and oversee more business as a result, which has increased our earnings. I needed a CRM that would be simple to implement into my business's workflow. I made sure to keep track of all of my transactions in the pipeline so I could take the necessary steps to advance my prospects through the sales funnel at all times.
What is your favorite aspect of this product?
Since everything is recorded and synchronized with my Google Calendar, I never have to worry about forgetting an appointment again thanks to its intuitiveness. Simple to learn and adjust to fit your specific requirements. The reporting also functions well.
What do you dislike most about this product?
The supplementary tools like chatbots and online forms require improvement. There are a few issues with them. They both lack support for Google Analytics, a crucial tool for any advertiser. In its current configuration, a chatbot will not save a lead unless the conversation is completed in its entirety.
What recommendations would you give to someone considering this product?
As a result of using PipeDrive, we've been able to deal with a lot more inquiries than previously. Email campaigns may be managed and prospects categorized based on the people who have communicated with them and the topics covered. It's helped elevate our sales efforts to the next level.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Efficient Service
Shubham S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Sep 2022
Good for schedule sales activity
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
It allows you to see all the sales channels in detail.It has a live chat, where we can communicate with our customers, to serve them first hand and to close more sales. Pipedrive offers excellent pricing with a variety of features quite useful for any business
What is your favorite aspect of this product?
I like how the companies are connected to one or more contacts and then connected to deals. It's easy to integrate with many other software and really easy to use.Was easy to tweak, play around and make you're own with out a silly Salesforce implementation partner and cost
What do you dislike most about this product?
It crashes, crashes some more and crashes again. Customer service really couldn't care less about it and you just end up with various elements of the system that just don't work, so makes the platform redundant
What recommendations would you give to someone considering this product?
Pipedrive is the tool for you if you need an easy-to-use and low-cost pipeline management tool. I strongly suggest it for individuals who have little expertise with CRM and need one to get started because it has a lot of assistance information and lessons
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Unique Features
