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Pipedrive

Pipedrive

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Pipedrive
8.8 /10

What is Pipedrive?

Pipedrive is a CRM platform developed from the salesperson鈥檚 point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines.

Company Details


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Awards & Recognition

Pipedrive won the following awards in the Customer Relationship Management - Midmarket category

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Pipedrive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Pipedrive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pipedrive?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 83

Collaboration

88

Sales Management

86

Lead Management

85

Activity and Workflow Management

83

Customer Service Management

83

Account and Contact Management

82

Analytics and Reporting

81

Telephony and Call Center Management

80

Quote Contract and Proposal

80

Mobile

77

Marketing Management

77

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

85

Ease of Data Integration

84

Usability and Intuitiveness

84

Quality of Features

84

Ease of IT Administration

83

Ease of Customization

83

Vendor Support

82

Availability and Quality of Training

81

Breadth of Features

81

Product Strategy and Rate of Improvement

80

Pipedrive Reviews

Josue T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2022

Pipedrive is the best CRM tool.

Likeliness to Recommend

9 /10

What differentiates Pipedrive from other similar products?

PipeDrive includes a lot of choices to deliver and accomplishments to establish, and we fancy such constraints since they assist us to preserve consistency in our game. Custom fields create it simple to cover all potential courses of action. The amazing thing regarding Pipedrive is that it permits our entire firm to collaborate on projects. PipeDrive centralizes all info for each trade for optimum efficiency and production.

What is your favorite aspect of this product?

Pipedrive is one of the best CRM to use and configure. The mix of a simple interface and a plethora of options is ideal. It appeals to me due to its speed and simplicity, and it is a superb information model sandbox for tweaking and perfecting your model as it evolves. This permits businesses to save cash on high-priced sales force installation and consultants. The support chat is fantastic, and therefore the video instructions are straightforward to follow. The file export tools are exceptional and extremely powerful so we can make the most of deals that close early and the system doesn鈥檛 crash.

What do you dislike most about this product?

The add-on options like a chatbot and internet forms need help. They need some glitches. They each don鈥檛 work with google analytics which is extremely necessary for anyone running ads. Chatbot won鈥檛 save a lead as it鈥檚 set up unless it goes entirely through the chat. Therefore, for example, we had a choice to schedule a meeting at the end of the chat however most customers wouldn鈥檛 schedule a meeting so the lead/deal wouldn鈥檛 save.

What recommendations would you give to someone considering this product?

If you鈥檙e thinking of using Pipedrive, don鈥檛 hesitate. If you鈥檙e using Gsuite, make sure your email and calendar are connected to Pipedrive. It鈥檚 suitable for use in the manufacturing business, the service industry, company, and individual clients, and it integrates well everywhere. There鈥檚 no reason not to leave it.

Pros

  • Reliable
  • Performance Enhancing
  • Unique Features
  • Effective Service

Cons

  • Less Generous

Amenda J.

  • Role: Sales Marketing
  • Industry: Insurance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2022

Pipedrive is an amazing CRM with great support.

Likeliness to Recommend

8 /10

What differentiates Pipedrive from other similar products?

It has a live chat, where we can communicate with our customers, serve them firsthand, and close additional sales. It additionally has important integrations like google contacts and Gmail, therefore having the important info within the same system. Its greatest virtue is segmentation, because it permits us to segment easily, quickly, and with the simplest filters, to induce the best customers for our company.

What is your favorite aspect of this product?

Pipedrive offers a comprehensive, economical, and easy-to-use overview of our sales pipeline and we can see the particular progress of all members of our sales team within the company, as well as the offers that are being provided to potential customers. Pipedrive offers a wonderful valuation with a range of options quite useful for any business and most importantly, it鈥檚 a wonderful and versatile interface/user experience.

What do you dislike most about this product?

We have a few complaints concerning the software because we think it鈥檚 complete if I had to mention one thing negative, I鈥檇 say that it cost us a bit to integrate with different programs, however, it was resolved successfully due to patience and thanks to its technical staff. Otherwise, I believe it鈥檚 a complete program, simple to use, and specifically very helpful for our sales team.

What recommendations would you give to someone considering this product?

Pipedrive is one of the best CRM to use and configure. The mix of an easy user interface and a plethora of options is ideal. It appeals to me due to its speed and simplicity, and it鈥檚 an excellent information model sandbox for tweaking and perfecting your model as it evolves.

Pros

  • Reliable
  • Trustworthy
  • Unique Features
  • Effective Service

Barbara H.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2022

It helps increase transactions and leads

Likeliness to Recommend

8 /10

What differentiates Pipedrive from other similar products?

Pipedrive's flexibility in integrating with other marketing and sales databases, as well as its extensive feature set. That allows you to get the most out of a customer relationship management system. It helps improve the quality of sales communications in general, as well as the number of sales and leads generated. It helps move leads further along the sales funnel and provides teams with the information they need to clinch deals.

What is your favorite aspect of this product?

Pipedrive's ability to track and graphically depict the growth of leads and opportunities within the firm is a big plus in my book. In this way, all business communication can take place within the CRM itself.

What do you dislike most about this product?

The price is too high to justify having more people on the team utilize it, so some sort of bundled rate is required. Pipedrive's limited features are due in part to its high price tag, and upgrading to a business plan may cost you a little extra money. There is room for improvement when it comes to managing email on a mobile device.

What recommendations would you give to someone considering this product?

Since everything is recorded and synchronized with my Google Calendar, I never have to worry about forgetting an appointment again thanks to its intuitiveness. Calls can be monitored, and we can record and listen to calls for training purposes; this also makes it much simpler to take notes.

Pros

  • Enables Productivity
  • Efficient Service
  • Helps Innovate
  • Reliable

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