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What is Pipedrive?
Pipedrive is a CRM platform developed from the salesperson鈥檚 point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
97 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Pipedrive?
Pros
- Respectful
- Reliable
- Performance Enhancing
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Sales Management
Lead Management
Activity and Workflow Management
Customer Service Management
Account and Contact Management
Analytics and Reporting
Telephony and Call Center Management
Quote Contract and Proposal
Mobile
Marketing Management
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Ease of Data Integration
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Ease of Customization
Vendor Support
Availability and Quality of Training
Breadth of Features
Product Strategy and Rate of Improvement
Also Featured in...
Pipedrive Reviews
Mary J.
- Role: Sales Marketing
- Industry: Construction
- Involvement: End User of Application
Submitted Jan 2023
"We've been able to close deals more efficiently."
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
What differentiates Pipedrive from other similar products is its focus on visualizing the sales pipeline, which allows our team to have a clear overview of where deals are in the process and prioritize accordingly.
What is your favorite aspect of this product?
Pipedrive has an intuitive user interface, which makes it easy for our agents to navigate and manage their contacts, deals, and activities
What do you dislike most about this product?
One downside of Pipedrive is that it doesn't have built-in video conferencing, which can be a limitation in today's remote working environment.
What recommendations would you give to someone considering this product?
It is an amazing product that helps us make informed decisions and plan our future marketing strategies. They should give it a try.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Rakesh S.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Dec 2022
Sales wizard
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
Data storage and management.
What is your favorite aspect of this product?
Lead management and CRM
What do you dislike most about this product?
UI needs to be more interactive
What recommendations would you give to someone considering this product?
Great product to enhance sales
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Beckham L.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2022
"Efficiently Manage Construction Projects"
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
Pipedrive offers a unique real-time dashboard that gives users up-to-date info about all stages of their construction project at once. This feature allows them to track tasks and leads, as well as measure team performance more easily. It鈥檚 also helpful for ensuring projects are running smoothly and for keeping everyone involved in the loop on progress.
What is your favorite aspect of this product?
I appreciate the automation capabilities of this product. Pipedrive automates data entry for customer profiles and sales pipelines, as well as other activities such as contact scheduling and backups. This helps project managers save time on tedious tasks and enables them to focus on the tasks that require more attention. Automation also ensures accuracy in data entry, reducing the risk of errors or omissions.
What do you dislike most about this product?
A few changes would have significantly improved its suitability for our use case. One of these is a team member's inability to see the mail tracking features on emails that other team members have sent. When client 1 receives an email from person A, I am unable to access the mail tracking tool to see if the client received the email or not. I have to manually check with each team member to see if their customer "saw" their email.
What recommendations would you give to someone considering this product?
The team has a good track record of providing timely and accurate support to users. They also have plenty of helpful tutorials on their website, as well as a user community where you can ask questions and get help from other users. This can be an invaluable resource for getting the most out of the product. Finally, I would suggest they take advantage of any free trial period to make sure that Pipedrive is a good fit for their business before committing long-term.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
