
What is Pendo?
Pendo is an all-in-one platform for breakthrough digital experiences. This integrated suite of product management and digital adoption tools brings analytics, in-app guides, and feedback into one place so you can make informed decisions, take action on your data, and drive business outcomes. Whether you build software, manage schools, or sell screwdrivers, Pendo improves the products your customers rely on.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
100 Plan to Renew
93 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Pendo?
Pros
- Fair
- Reliable
- Performance Enhancing
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Product Management
ALM Integration
Workflow Management
Backlog Management
Feature Management
Release Planning
Idea Management
Visual Roadmap
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Product Strategy and Rate of Improvement
Quality of Features
Ease of Data Integration
Availability and Quality of Training
Breadth of Features
Usability and Intuitiveness
Ease of Customization
Ease of IT Administration
Vendor Support
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Pendo Reviews

Shivam A.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2024
The best tool for user insights and engagement
Likeliness to Recommend
What differentiates Pendo from other similar products?
It's AI powered capabilities makes it so much easier to understand what features the customers want and help us create and make them live before any one else. This I believe acts as a major differentiator in comparison with competition.
What is your favorite aspect of this product?
The best thing about Pendo is it's easy to navigate user interface that allows us to achieve so much is quite less time. This software allows us to understand customer requirements and build and launch features which the customers are actually looking for.
What do you dislike most about this product?
Nothing much to dislike
What recommendations would you give to someone considering this product?
Just go with it!
Pros
- Helps Innovate
- Enables Productivity
- Trustworthy
- Unique Features

Floyd L.
- Role: Information Technology
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Jul 2023
Pendo makes the whole analysis process easy.
Likeliness to Recommend
What differentiates Pendo from other similar products?
The Pendo tool facilitates decision-making by allowing users to express questions that will result in responses that fit the demands of the client. My team and I may utilize Pendo to validate whether a feature or component of our product is being used before opting to delete it. Pendo information is used in a number of ways inside our business, helping us to develop a better knowledge of our clients' operations and build better products. They provide us with visibility into user behavior, allowing us to uncover actionable insights that will help us steer our product in the proper direction.
What is your favorite aspect of this product?
Because they are always introducing new features to their product, they recognized an opportunity to include in-product lessons to educate consumers on how to use the most beneficial elements of the product, therefore making life simpler. We are able to plan our onboarding approach based on the needs of each user group thanks to Pendo. We also rigorously adhere to the brand rules and have complete control over how those guidelines are displayed aesthetically inside the product experience. Pendo displays which readers have committed to particular guides and where changes are needed; we utilize this information to construct our product roadmap.
What do you dislike most about this product?
It takes a significant amount of time and effort to properly utilize the platform, which can be a strain for busy persons with other commitments. The present product isn't really great, and I'm not sure I'll be able to persuade the correct people to do it, but Google Analytics doesn't capture the data I need to do my tasks.
What recommendations would you give to someone considering this product?
Our company is becoming more product-driven as a result of Pendo, which helps both our customers and our product. Pendo puts essential data at your fingertips, so instead of guessing and verifying, you can make decisions for your users based on real facts. Pendo is extremely valuable for extensive and adaptable analysis; this data enables us to present instructions, lessons, tooltips, and messages to our users at critical moments throughout the program. Furthermore, the Dashboards feature enables us to plan for the creation of central hubs where our staff can gather to ask questions and discuss findings.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Trustworthy

Maria C.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Jan 2025
The Ultimate Platform for Product Manager
Likeliness to Recommend
What differentiates Pendo from other similar products?
Its powerful product analytics, in-app guidance, cross-functional integration into one platform, and feedback collection are some of the key differentiators. It is a user-centric product that tracks the behavior of the customers and aware the product manager with the sentiments of the users and their level of engagement to guide them in listing their needs.
What is your favorite aspect of this product?
Its in-app guidance and messaging features are my favorite while working. With the help of these tools, I can deliver personalized, tooltips, and content-sensitive tips, and can go through them straightaway within the product experience. It empowers us to onboard new users, features adaptation, and can help users simplify complex steps while working. All these are done smoothly without disturbing the flow of work.
What do you dislike most about this product?
Ironically, Pendo is great for helping onboard users and has robust analytical capabilities. It marks itself as no-code software. Also, its in-app guidance tools are efficient and greatly supportive. It offers very basic and user-friendly functionalities thus offering ease to its users at every end.
What recommendations would you give to someone considering this product?
If you are looking for extensive software for in-depth analytical capabilities, then Pendo鈥檚 features would help you a lot. But before committing to it, map out the needs of your organization and the track to operate it. Ensure collaboration with the product team for a suitable tracking setup.
Pros
- Performance Enhancing
- Enables Productivity
- Caring
- Saves Time