What is PagerDuty Platform?
Automate, orchestrate, and accelerate responses across your digital infrastructure.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
100 Plan to Renew
79 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+97 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love PagerDuty Platform?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Event & Alert Management Automation
Security Operations Automation
Data Visualization
Operational Task Automation
Incident Management Automation
Change Control Automation
Analyze Discovery Data
Problem Management Automation
Analyze Activity Data
Machine Learning
Performance & Capacity Management Automation
Vendor Capability Ratings
Ease of Implementation
Breadth of Features
Vendor Support
Ease of Customization
Availability and Quality of Training
Ease of Data Integration
Usability and Intuitiveness
Ease of IT Administration
Business Value Created
Quality of Features
Product Strategy and Rate of Improvement
PagerDuty Platform Reviews
Eric L.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2024
Useful for automating monitoring/altering task
Likeliness to Recommend
What differentiates PagerDuty Platform from other similar products?
PagerDuty makes it easy to contact the person on call by phone or text, and we especially enjoyed the ability to set a timer to know when and for how long notifications should be sent.
What is your favorite aspect of this product?
We not only use PagerDuty to automate many tasks, but also implement existing monitoring. Some groups implemented PagerDuty primarily to generate and notify operations groups about application and infrastructure-related issues.
What do you dislike most about this product?
The ability to easily create issues in Jira with all relevant details would be a huge improvement with a better connection to Atlassian products.
What recommendations would you give to someone considering this product?
Consolidating and monitoring concerns saves a lot of time and gives us a clear view of related situations.
Pros
- Continually Improving Product
- Reliable
- Efficient Service
- Helps Innovate
Stephanie W.
- Role: Information Technology
- Industry: Healthcare
- Involvement: End User of Application
Submitted Mar 2024
Great real-time incident alert and response tool
Likeliness to Recommend
What differentiates PagerDuty Platform from other similar products?
PagerDuty allows us to contact all team members. PagerDuty assures us that everything will be fine with our project. Plus, it's mobile-friendly, which is a big plus. It is effective in its role as an incident management system. Plus, it's pretty reliable. Additionally, it is quite simple to integrate and implement.
What is your favorite aspect of this product?
This app is great for incident management because it helps send alerts to the right people in real-time, it is easy to deploy and use, and the customer support team is available 24 hours a day.
What do you dislike most about this product?
Despite the great app and all its capabilities, the user interface is a bit disappointing. This can be used in any situation.
What recommendations would you give to someone considering this product?
Incident response is the intended use of this SaaS-based technology. Crisis management is really working on this. We also have seamless integration with Jira and Slack. You can quickly adjust the settings to suit your needs.
Pros
- Continually Improving Product
- Reliable
- Saves Time
- Helps Innovate
Naureen R.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Leader or Manager
Submitted Nov 2023
Most reliable business tool
Likeliness to Recommend
What differentiates PagerDuty Platform from other similar products?
PagerDuty stands out because it easily works with many tools, sends quick alerts when issues happen, and lets teams set up rules for who gets notified first. Its mobile access and useful reports make it a reliable choice for managing and fixing problems fast
What is your favorite aspect of this product?
I really appreciate PagerDuty's responsiveness and quick alert system. It ensures that I am promptly notified about incidents, allowing for swift and effective response. This feature has significantly contributed to the reliability and efficiency of managing issues within my workflow.
What do you dislike most about this product?
I find PagerDuty to be overly complex, often leading to alert fatigue due to its lack of customisation and limited integrations
What recommendations would you give to someone considering this product?
Carefully consider PagerDuty's complexity, cost, and integrations in light of your specific needs. Compare it to alternative solutions to make an informed decision.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Caring
