PagerDuty Platform Customer Reviews 2025 | AIOps

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PagerDuty

PagerDuty Platform

Composite Score

7.8 /10

CX Score

8.3 /10

11 Reviews

What is PagerDuty Platform?

Automate, orchestrate, and accelerate responses across your digital infrastructure.

Company Details

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PagerDuty Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on PagerDuty Platform.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

100 Plan to Renew

79 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love PagerDuty Platform?

20% Negative

0% Neutral

80% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 77

Event & Alert Management Automation

Security Operations Automation

Data Visualization

Operational Task Automation

Incident Management Automation

Change Control Automation

Analyze Discovery Data

Problem Management Automation

Analyze Activity Data

Performance & Capacity Management Automation

Machine Learning

Vendor Capability Ratings

Average 77

Ease of Implementation

Breadth of Features

Vendor Support

Ease of Customization

Availability and Quality of Training

Ease of Data Integration

Usability and Intuitiveness

Ease of IT Administration

Business Value Created

Quality of Features

Product Strategy and Rate of Improvement

PagerDuty Platform Reviews

Josh B.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

A great incident response management tool

Likeliness to Recommend

8 /10

What differentiates PagerDuty Platform from other similar products?

We use PagerDuty as an on-call alert solution. By using PagerDuty, we can meet our response time requirements. To be informed about incoming sales opportunities and messages sent to the company's sales/information email.

What is your favorite aspect of this product?

I like that in case of application failures or infrastructure problems, we notify the staff on duty through PagerDuty. Manage the on-call list and receive security alerts.

What do you dislike most about this product?

The complexity is present. Despite the platform's abundance of features, new users may encounter a learning curve. Developing your full potential may take some time.

What recommendations would you give to someone considering this product?

I would be very disappointed if PagerDuty went down at the same time as our overlapping outage. Fortunately, we haven't noticed any downtime with PagerDuty and even if it did happen, it didn't affect us.

Pros

Helps Innovate
Reliable
Efficient Service
Security Protects

Ali S.

Role: Consultant
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2023

Unmatched Incident Management, but May Be Overwhel

Likeliness to Recommend

9 /10

What differentiates PagerDuty Platform from other similar products?

PagerDuty excels in its sophisticated approach to incident management, providing comprehensive tools for issue detection, response coordination, and resolution.

What is your favorite aspect of this product?

The intelligent alerting system is a standout feature. Its ability to filter out noise and ensure that critical alerts reach the right people at the right time greatly enhances team efficiency and response times.

What do you dislike most about this product?

What recommendations would you give to someone considering this product?

The complexity and steep learning curve can be challenging, especially for smaller teams or organizations with simpler needs. The wealth of features, while beneficial, can also be overwhelming and may lead to a longer implementation and training period.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Eric L.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Useful for automating monitoring/altering task

Likeliness to Recommend

9 /10

What differentiates PagerDuty Platform from other similar products?

PagerDuty makes it easy to contact the person on call by phone or text, and we especially enjoyed the ability to set a timer to know when and for how long notifications should be sent.

What is your favorite aspect of this product?

We not only use PagerDuty to automate many tasks, but also implement existing monitoring. Some groups implemented PagerDuty primarily to generate and notify operations groups about application and infrastructure-related issues.

What do you dislike most about this product?

The ability to easily create issues in Jira with all relevant details would be a huge improvement with a better connection to Atlassian products.

What recommendations would you give to someone considering this product?

Consolidating and monitoring concerns saves a lot of time and gives us a clear view of related situations.

Pros

Continually Improving Product
Reliable
Efficient Service
Helps Innovate

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PagerDuty Platform

What is PagerDuty Platform?

Company Details

Need Assistance?

Awards & Recognition

PagerDuty Platform Ratings

89 Likeliness to Recommend

100 Plan to Renew

79 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+97 Net Emotional Footprint

How much do users love PagerDuty Platform?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Event & Alert Management Automation Automate event & alert management tasks e.g. manage alert thresholds, notify operator of a possible SLA breach.

Security Operations Automation Automate security operations e.g. threat and vulnerability management, compliance management, security incident and event management.

Data Visualization Visualize customer data in configurable dashboards or reports, and easily share these visualizations with decision makers.

Operational Task Automation Execute operational tasks in response to commands, requests, incidents or alerts with minimal or no human supervision.

Incident Management Automation Automate tasks such as incident tracking, assessment, prioritization, impact suggestion, prediction of potential incidents, and self resolution.

Change Control Automation Algorithms automate change control tasks e.g. track/assess technical changes, suggest risk/impact of changes, detect unauthorized changes, manage change windows

Analyze Discovery Data Analyze data on the design of components in the IT environment e.g. dependencies, endpoints, licenses, asset data, workflows, and configuration data.

Problem Management Automation Automate problem management tasks e.g. identify related incidents, create problem tickets, suggest root cause.

Analyze Activity Data Analyze activity data e.g. event logs, tickets, network packets.

Performance & Capacity Management Automation Algorithms automate performance & capacity management tasks e.g. identify workloads nearing capacity limits, identify bottlenecks and possible remediation.

Machine Learning Generate insights using machine learning algorithms e.g. event prediction, anomaly detection, sentiment analysis.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

PagerDuty Platform Reviews

Josh B.

A great incident response management tool

Likeliness to Recommend

Pros

Ali S.

Unmatched Incident Management, but May Be Overwhel

Likeliness to Recommend

Pros

Eric L.

Useful for automating monitoring/altering task

Likeliness to Recommend

Pros

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Title

Feature Ratings

Event & Alert Management Automation

Security Operations Automation

Data Visualization

Operational Task Automation

Incident Management Automation

Change Control Automation

Analyze Discovery Data

Problem Management Automation

Analyze Activity Data

Performance & Capacity Management Automation

Machine Learning

Vendor Capability Ratings

Ease of Implementation

Breadth of Features

Vendor Support

Ease of Customization

Availability and Quality of Training

Ease of Data Integration

Usability and Intuitiveness

Ease of IT Administration

Business Value Created

Quality of Features

Product Strategy and Rate of Improvement