What is PagerDuty Platform?
Automate, orchestrate, and accelerate responses across your digital infrastructure.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
100 Plan to Renew
79 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+97 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love PagerDuty Platform?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Event & Alert Management Automation
Security Operations Automation
Data Visualization
Operational Task Automation
Incident Management Automation
Change Control Automation
Analyze Discovery Data
Problem Management Automation
Analyze Activity Data
Machine Learning
Performance & Capacity Management Automation
Vendor Capability Ratings
Ease of Implementation
Breadth of Features
Vendor Support
Ease of Customization
Availability and Quality of Training
Ease of Data Integration
Usability and Intuitiveness
Ease of IT Administration
Business Value Created
Quality of Features
Product Strategy and Rate of Improvement
PagerDuty Platform Reviews
Josh B.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2024
A great incident response management tool
Likeliness to Recommend
What differentiates PagerDuty Platform from other similar products?
We use PagerDuty as an on-call alert solution. By using PagerDuty, we can meet our response time requirements. To be informed about incoming sales opportunities and messages sent to the company's sales/information email.
What is your favorite aspect of this product?
I like that in case of application failures or infrastructure problems, we notify the staff on duty through PagerDuty. Manage the on-call list and receive security alerts.
What do you dislike most about this product?
The complexity is present. Despite the platform's abundance of features, new users may encounter a learning curve. Developing your full potential may take some time.
What recommendations would you give to someone considering this product?
I would be very disappointed if PagerDuty went down at the same time as our overlapping outage. Fortunately, we haven't noticed any downtime with PagerDuty and even if it did happen, it didn't affect us.
Pros
- Helps Innovate
- Reliable
- Efficient Service
- Security Protects
Ali S.
- Role: Consultant
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2023
Unmatched Incident Management, but May Be Overwhel
Likeliness to Recommend
What differentiates PagerDuty Platform from other similar products?
PagerDuty excels in its sophisticated approach to incident management, providing comprehensive tools for issue detection, response coordination, and resolution.
What is your favorite aspect of this product?
The intelligent alerting system is a standout feature. Its ability to filter out noise and ensure that critical alerts reach the right people at the right time greatly enhances team efficiency and response times.
What do you dislike most about this product?
The intelligent alerting system is a standout feature. Its ability to filter out noise and ensure that critical alerts reach the right people at the right time greatly enhances team efficiency and response times.
What recommendations would you give to someone considering this product?
The complexity and steep learning curve can be challenging, especially for smaller teams or organizations with simpler needs. The wealth of features, while beneficial, can also be overwhelming and may lead to a longer implementation and training period.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Amit K.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2023
Very popular, market leader, intuitive product
Likeliness to Recommend
What differentiates PagerDuty Platform from other similar products?
It brought many first features in the industry and is a market leader in its segment
What is your favorite aspect of this product?
very popular and ease of customisation and nice visualisations
What do you dislike most about this product?
bit pricy and other competitor like ops-genie from Atlassian has great integration it with its other products which is missing in PagerDuty
What recommendations would you give to someone considering this product?
if you are already using one vendor's multiple tools than its easy to get another products from same company at discounted prices so please check what you need and if they are satisfied by existing vendor's product it makes sense to buy them for less cost and less overhead (dealing with same company's sales-folks whom you already know)
Pros
- Reliable
- Enables Productivity
- Saves Time
- Performance Enhancing
