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What is Oracle CX Sales?
Oracle Customer Experience (CX) offers a connected suite of applications that goes beyond traditional CRM to help you create, manage, serve, and nurture lasting customer relationships. 91制片厂 a complete view of your customer and their every interaction鈥攏o matter how, when, where, or with whom they engage. Empower your entire business to deliver exceptional customer experiences鈥攆rom acquisition to retention鈥攁nd everything in between.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
82 Likeliness to Recommend
94 Plan to Renew
80 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Oracle CX Sales?
Pros
- Respectful
- Reliable
- Inspires Innovation
- Security Protects
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Lead Management
Sales Management
Telephony and Call Center Management
Customer Service Management
Analytics and Reporting
Activity and Workflow Management
Marketing Management
Account and Contact Management
Quote Contract and Proposal
Collaboration
Mobile
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of Data Integration
Vendor Support
Breadth of Features
Ease of IT Administration
Ease of Customization
Availability and Quality of Training
Product Strategy and Rate of Improvement
Oracle CX Sales Reviews
Renata Y.
- Role: Human Resources
- Industry: Energy
- Involvement: Initial Implementation
Submitted Aug 2021
Oracle CX Sales is outstanding and reliable
Likeliness to Recommend
What differentiates Oracle CX Sales from other similar products?
Operating in approximately one hundred and fifty countries around the world, oracle can be compared to a castle where information can be collected with this feature. Especially this mechanism is preferred by corporate companies and many government agencies. The biggest reason for this situation is that institutions and companies need to be able to store millions and even billions of data. Due to this necessity, a database was needed. The Oracle system is a well-established database mechanism that has the qualities to eliminate this need. It is possible to use this system even in large corporate companies, banks, hospitals, government institut
What is your favorite aspect of this product?
As well as being an advanced relational database management system, Oracle Database, like all relational database systems, ensures that a large amount of data is stored and accessed in environments with many users. Oracle database software is mostly used by corporate companies in the market. Oracle Databese, the database system used by everyone, consists of many tools, as well as providing the necessary environment for amateur or professional people in the field of application development to create easy and flexible applications, as well as for this situation to occur.
What do you dislike most about this product?
The data you will store is protected 24/7 and supported by maximum security features. By choosing Oracle Databese, you can perform the aforementioned transactions with peace of mind.
What recommendations would you give to someone considering this product?
Oracle database is the structure that we can transfer all the data to tens of thousands of people by keeping it securely. Basically, it takes place under the biggest projects in the world as database management. Since Oracle is the largest company after Microsoft, Oracle database is used for large projects around the world.
Pros
- Performance Enhancing
- Inspires Innovation
- Fair
- Over Delivered
Cons
- Vendor's Interest First
- Less Caring
Nijat S.
- Role: Vendor Management
- Industry: Shipping
- Involvement: Initial Implementation
Submitted Aug 2021
Where to Use Oracle CX Sales
Likeliness to Recommend
What differentiates Oracle CX Sales from other similar products?
Operating in about 150 countries around the world, oracle can be compared to a castle where information is gathered. Especially this system is preferred by corporate companies and many government institutions. The biggest reason for this is that institutions and companies need to store millions or even billions of data.
What is your favorite aspect of this product?
Oracle brings together its Experience Cloud platform with marketing solutions from Oracle CX. Thus, it offers its services such as social media, call center, mobile and store contact points as a single main backbone.
What do you dislike most about this product?
Oracle, whose main focus is customer satisfaction and social communication management; With a less costly price than Salesforce, it may be more suitable for your business and your business budget. On the other hand, the dominance and growth rate of Salesforce in world markets should be considered. Whether Oracle can respond as accurately as Salesforce to major market fluctuations and movements in worldwide trade remains a big question mark.
What recommendations would you give to someone considering this product?
ENTERPRISE EDITION - This version has no processor, size, or data limitations. It includes all components of the Oracle Database and is quite expensive. This version is generally preferred by companies that need very high security or produce very important software and need high performance.
Pros
- Efficient Service
- Saves Time
- Altruistic
- Friendly Negotiation
Cons
- Vendor's Interest First
- Charges for Enhancements
Guillaume Q.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2021
Bestt in marketing, lead management, 360 view
Likeliness to Recommend
What differentiates Oracle CX Sales from other similar products?
Part of a stack with more functionalities / modules than competition End to end enterprise capability
What is your favorite aspect of this product?
360 view and data activation possibility
What do you dislike most about this product?
the people who sale it (too technical, not enough business oriented)
What recommendations would you give to someone considering this product?
get a good implementation partner (business oriented)
Pros
- Continually Improving Product
- Enables Productivity
- Includes Product Enhancements
- Security Protects
